I sold in two iPhones because I’m struggling for money, they claimed that the phones where damaged, I had photos of the phones before shipping them to CeX. CeX sent the phones back to me damaged, I made a complaint and they filed a claim with Royal Mail and told me I had to wait 30 days (CeX paid postage so they were legally responsible for what happened to my goods) so I waited and then I get this short email back basically saying they had an outcome with Royal Mail (which means they got paid compensation for my iPhone which they already shipped back to me) instead of giving me the compensation they told me that they will buy the damage phone, so they pocket the compensation of £85 and give me £34.99 so they are pocketing the compensation, trying to give me less and will get the phone fixed and sell it. They are very dishonest and try to scam disabled people like me
1 year ago
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CeX has a 1.9 average rating from 601 reviews

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