I have given them a 1 star but they deserve a minus 10 never in my life have i ever recieved such service such utter twaddle in my life ! 43 years on this earth and I thought I had heard it all . I purchased a 3ds from the store in cramlington it was easy she got it out I selected a few games she put it in a box and went and got the charger put it in and i paid HAPPY !! Untill I got home the charger was the wrong size and didn't fit I thought easy mistake I'll go back tomorrow and get it swapped by the way £165 I spent !! So I went back explained what had happened thinking they would swap the charger that would be the end no . Why have u got the charger u don't get that u don't buy a device from here and be supplied with a charger not even a wire that's not our policy that's not Nintendo's policy . Nintendo apparently don't supply any means of making the device u have bought work !!! I do not believe this I have previously owned 3 other 3ds s and always had a wire supplied !! They made me feel ridiculous next thing was well u can have a refund but u will have to leave it with us for 1 hr 30 so we can run a diagnostic s check as it's left the store I bought this yesterday st 430 it's now 930 the next day and I haven't got a lead to charge it .. then it will take 3-5 days for the refund our staff member should not have given u a charger !! I asked her about the box leads and warranty she said all included TRAIN YOUR STAFF !!! I feel utterly ridiculous ,spoken to like I'm an idiot and totally disgusted by your staff manner ,customer service and the way they laughed when i left the shop !!! Never ever shop here they take your money laugh at u and make up stupid rules . This ds was bought as a replacement for a disabled mans Christmas present i hope you are ashamed and laughing at that to.