Rude, aggressive Manager/Assistant Manager. My autistic daughter has recently been harassed for ID everytime she's been served by one particular member of staff. They won't serve my daughter a 15 certificate, even though she's 16; we have been regular customers for over 3 years now. We were publicly humiliated in front of other customers; the staff member raised his voice, so it was quite loud: we didn't raise ours. The response we received regarding our complaint was thoughtless: they completely missed the point of the issue we raised. As a result the Rhyl Branch has lost our custom.