Absolutely awful experience, I saw a Apple iPod classic I wanted so decided I would exchange a perfectly good iPod touch that was running out of space, I was offered a either £40 or a voucher for £60 since I had already picked something to buy I chose the voucher. The iPod classic arrived and despite 3 tries at transferring songs these all failed, I therefore took it into my local store they tested it was found to be faulty I asked for an equivalent replacement and they couldn’t supply one. I do not wish to buy anything else so asked if the voucher could be replaced and a cash alternative given, this was refused. This company obviously operates on the assumption that they can treat customers with utter contempt my advice to anyone thinking of dealing with them is that you will get more satisfaction giving your items away. A disgusted customer.