Ordered a PS4 online in Dec for my son. To date I have not received the PS4 and CEX refuse to give me a refund. Despite several emails to CEX and Royal Mail who claim to have delivered the package to someone with initials PM I am dissapointed with the way both companies refuse to resolve the matter. CEX are saying its royal mail and vice versa meanwhile CEX have my £250 and I have no product. This is a simple case of fraud and theft. Until this matter is resolved and I get a refund from CEX I will keep going. CEX is a shameful, unprofessional company that refuse to accept responsibility but are happy to take your money. The next stage in this is a report to the police and trading standards.