First purchased a phone on line.money out of account.3 days later told me it was out if stock and money refuned into my ac.It was not.From the day it came out till it went back into my bank was a total of 6 days.Emailed them but no responce.Went into shop (Newport) had 1 in stock. Got it home put sim card in and it was locked to network.Sold as unlocked.Took it back they said they would sort it within hr.Went back today nit sorted they said codes they had did not work.They offered me refund or another phone or will try another code.ive taken a cash refund ,wot a joke this pkace is.