First order - I bought a Sony XPERIA XZ2 through their online store and given it was Grade A I was expecting it in its box with all original accessories. The phone came wrapped in bubble wrap with some CeX branded accessories. I had to open a ticket to request all the original accessories it had to come with. I got some of them but not pleased as experience was not smooth and I still lacked the box, SIM card tool etc. Second order - Online order of a Panasonic Lumix camera lens. The lens came wrapped in bubble wrap again without its box or original accessories (lens hood or lens bag). After opening a ticket I was told they do not consider a lens hood as essential. All in all, do NOT order online from CeX. Only in store to make sure you know what you're getting. Only internal phones and emails so you cannot get in touch with a specific store and customer service doesn't seem to be bothered to connect you with these stores or do it for you.
2 years ago
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CeX has a 1.89 average rating from 543 reviews

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