I have long been a customer at the Sunderland branch (recently changed location but essentially the same business) buying predominately dvds' I've tended to return due to the good, affordable prices, the good selection and generally good quality of the products. However I feel the service and organisation can greatly improve. Despite the store now being smaller, there are usually 5 or 6 staff behind the till yet service is usually quite slow- i've literally seen staff talking and joking among themselves whilst customers are waiting to be served. I appreciate they can't do everything at once but they should at least acknowledge people are waiting instead of giving the impression they don't care. In addition on several occasions now I have went to buy a dvd i'd long been looking for only to find it can't be found! So why put the box on display? This just seems like sloppy organising. The staff are not rude per sa but I do think they need to improve customer service and organisation.