David Ivison
Buyer beware!!!!!!!!Worst retail experience my wife and I have ever experienced. I bought a second hand I phone 7 from from the Dunfermline store around 6 months ago. It was rated by them as a B grade product due to the scratches on the screen and to the back of the phone which I was happy with as It would be in a case and have a screen protector so they wouldn’t be visible. After some time the screen began to show fault, flickering at the bottom intermittently. I thought this wasn’t a problem as I had a years warranty??????!!!!!!! Nope!!!! I took the phone back to the store in the Kingsgate shopping centre where the staff were so absolutely useless and completely unhelpful. The manager was off that day so I was asked to contact him the next day. After speaking with him he told my wife and I that they couldn’t do anything because there is a crack on the screen. They insisted that I had damaged the phone in some way and this issue was due to a crack on the screen that I had caused. This is not correct. That’s exactly how I brought it from you! Does this meen you shouldn’t have sold it in the first place? Absolutely mental. I am in discussions with the financial ombudsmen currently. You will here from me very soon!
1 year ago
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CeX has a 1.98 average rating from 465 reviews

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