They no longer seem to be checking whether items are in good condition or even work properly when buying things from people. We've purchased two very expensive Xbox One controllers and they've both been faulty/damaged/missing original pieces. Customer services have no connection to the people sending things out. If you can inspect the item in store then that might work, but ordering online from them is a raffle.
11 months ago
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CeX has a 1.98 average rating from 475 reviews

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