Mr Very Unhappy
Posted this on CEX site to inform future customer of potential 2 Year guarantee failures. I expect it will be moderated off their reviews site. Just hope you never need to use the 2 year guarantee. My daughter bought one because I was under the impression that the company would honour the said guarantee but I was wrong. After about a year the computer failed to boot. I took it to our local store where they said they would check it over. A few days later I had a phone call telling me that the computer had liquid damage and a cracked battery fixing that the store manager said was not present at the time of sale because he checked the initial buy in inspection report. Unfortunately this information is not available to customers in the form of photographic evidence, I suspect that the shop who bought it in just did a tick box job and wiped the computer over and no such checks were ever carried out. I was fuming as I was unable to prove that any of what I was told was accurate and correct, all I can say is that I am aware that Macs have liquid indicators on the logic board and they can slowly change colour with mild humidity over a long period of time. I took the computer to an independent mac repair specialist and on opening it they found NO sign of liquid damage, and the plastic clip fracture which was securing the battery I was told was a common issue with the heat which is generated in this component and not someone poking about. The repairer tried changing some of the chips on the board but this still failed to resolve the issue. We settled for a replacement logic board at the cost of £180. The computer is now fine. I was going to take the company through the small claims court but I was sick to the back teeth with their sharp unverifiable get out of warranty claims practice and didn't want to push up my blood pressure dealing with them. Looking back I should have insisted that the computer be opened up in front of me and show me where this damage was and along with the so called buy in inspection report but these checks are done in the shops own time while you are out of the way. The Mac engineer that fixed it for me told me that he had tried to sell a laptop to CEX that he had stripped and cleaned and checked that it was all OK. When he went back to check for their buying offer price they told him that a USB port was physically damaged and that the computer was not worth much. He knew that the computer was in perfect condition when he gave it to them but couldn't prove it. Why would you expect to need to have photographic evidence. I'll leave to conclusions up to you but I know who I believe. I hope you Macbook has a long and happy life but be VERY VERY AWARE if you have a problem with it and expect some sort of warranty redress. Have a look at the comments on the Internet about this company, you will find many people experiencing the same sort of sharp practice as I received. I for one will NEVER NEVER NEVER have anything to do with this company again On posting this reply I tried to use the nickname Mr Unhappy but the system said it was already used .... what can I say!!!
2 years ago
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