Rob Saville
Yesterday we sold numerous items to CeX in Scarborough, including a really good condition iPad Pro. CeX valued these at £569 and were happy to take them. They told us they can only pay via fast bank transfer (which was reluctantly agreed to by us). They assured us this would be completed by today (Wednesday, 5th August 2020), at the very latest. Surprise, surprise, we now have no money and they have our expensive items. They’ve even fully tested these items and acknowledged via email, that they are all great. So today we try and solve this and get the money owed - well, you can’t contact them via their switchboard phone number conveniently! No direct store phone numbers either. FaceBook messenger - also unanswered! Website contact form - you guessed it, unanswered! My wife had to trail after work to one of their stores, just to try and find out what was going on. It just got quickly fobbed off on their payment processor WorldPay! Heard this excuse a few times before! However, their paperwork actually says “via faster payment” - which is virtually instant through banks these days. Simply put... they have our items, we have zero money and they don’t seem too fussed at all about helping us now. We have had zero issues with them in the past, we sell our old unused items and they pay cash. But this new experience has left us extemely sour. Instead of promising the “money will be with us same day, next day at the very latest”, why not just be truthful. Saves this kind of awful scenario for your customers. I now have zero idea when we are getting the money owed to us, the store is basically saying “wait and see” - this is a disgusting business practice and not acceptable. I would very strongly suggest not selling your own items to CeX, especially if you expect them to honour what they say, or you value honesty, trust and support! There is no reason for them not to have paid by now! Not in the age of fast payments. Once they have your items, you are totally at their mercy. Be warned!
9 months ago
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CeX has a 1.98 average rating from 473 reviews

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