I sent some items to CeX to sell and received a credit for them. I decided to use the credit for three items. Immediately after dispatch I received a notification that one item was not available and received a refund. I received an empty envelope from CeX. No items or even and delivery note for the items. I contacted the customer support sending photos of what was received and received a reply that they were investigating. After three weeks I had got no further so posted a review on another review website. After posting this review the issue was immediately resolved. They claim the store fulfilling the order sent the items and as I received a sealed envelope I was not eligible for a refund. So I loose the £45 from the order and have another £45 in a company I no longer trust to fulfil my order.