I sent some items to CeX to sell and received a credit for them.
I decided to use the credit for three items.
Immediately after dispatch I received a notification that one item was not available and received a refund.
I received an empty envelope from CeX. No items or even and delivery note for the items.
I contacted the customer support sending photos of what was received and received a reply that they were investigating.
After three weeks I had got no further so posted a review on another review website. After posting this review the issue was immediately resolved. They claim the store fulfilling the order sent the items and as I received a sealed envelope I was not eligible for a refund. So I loose the £45 from the order and have another £45 in a company I no longer trust to fulfil my order.
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