Where do I start, I bought my dress May 2024 for my wedding July 2025 so a year before hand. Fast forward to March/April 2025 and I have been on a big health kick and have lost 3&half stone. My seamstress told me not to worry she will look over it and should make it work. Went to my appointment with her and it was way too big to be taken in and would not resemble the beautiful dress I purchased. Contacted head office and pleaded to them about me going from a wedding dress size 20 to a 14. They emailed me and said they would make arrangements for me to go into the Newcastle store and I could try on the size 14 and if it fit a lot better I could swap my dress. They made my day and I actually cried with happiness as my wedding was 9 week away. I went into store and the girls were amazing. Let me try my dress on and let me swap for a brand new one. My dress was untouched and not altered so this was possible to do. They have made my wedding and a Bride a lot less stressed. Thank you so much this you went above and beyond for me and I cant thank you enough. My wedding is still 7 weeks away but I have uploaded images to show the difference the dress looks in the difference sizes.