The customer is diabolical. I had to chase and chase for a reply to my emails. Called office between 9 -5 (approx 11.30am) and on a friday, but message sent office is now closed, opening times are mon - fri 9am - 5pm !!!! Am still waiting for my refund of the discounted code that wouldn't apply. Is this just a ruse to get people to order from you, knowing that the discount cannot actually be applied. Very strange !!! I will never use this company again!!!! With regards to the below, I communicated via all 3 channels and only got resaponse from Vanisha on live chat. By the way it was tjhis individual that confirmed I will get the discounted refund. But I am still waiting for this, so when will this be ?