Ordered 2 chairs from them in 2020, was a good experience, the chairs were delivered at the agreed time. Given that good experience I thought I'd order another chair from them, what a mistake that turned out to be. I ordered a Red Cashmere Ball Chair back in September 2021, was told that it was a custom order and was asked if I could wait for it to be made. Agreed to wait. Fast forward to December 2021 when the chair is ready, and they contact me to say they can't get it shipped over. Instead I had to find my own shipper, which ended up costing me and extra £180. At no point has Weilai offered to even compensate the amount that they would have paid to ship the chair to offset the amount I had to pay to have it collected and brought to us. Immediately prior to the chair being collected, they informed us that the factory had made the chair wrong and it was grey instead of red. We agreed to continue with a grey cashmere chair, but when our shipper brought it to us, we discovered that it was velvet and not cashmere. After weeks of follow up with Weilai to try to get this resolved, the only offer they have come up with is to refund the purchase price and collect the chair themselves. They have not offered to refund the additional shipping fee that we had to pay to get the chair brought to us. So at best, even if they did refund the amount, we'd be out the £180 shipping for them making the wrong chair.