“I am very happy with my purchase of the Porto Ottoman. I bought it five years after I purchased the Porto Sofa and the light brown leather is almost identical. I was warned it could be different but I was sent images showing swatches which reassured me. Both items are superior quality and the design is timeless. The customer service both times was excellent.”
“I love my new dressing table & stool. The Weilia team has been amazing. There was a slight delay with the stool due to stock, but I am very happy with how they handled it.
Thank you!”
“If I could give 0 stars I would
Ordered a sofa that took ages to arrive, was so uncomfortable it was unusable. The had my sofa collected and still waiting 5 weeks for a refund”
“***AVOID AT ALL COSTS!!!***
Product took 8 weeks to arrive, when it did there are no instructions provided for assembly. It's a nightmare to assemble and the parts are also defective.
Save yourself heartache and hassle, do not buy from them”
“Had to wait a long time for delivery - nearly 4 months, but when my sofa bed eventually arrived it was exactly what I wanted. They kept me informed of expected delivery in the last week. So generally happy with service.”
“This review is in particular for after sales support.
The screw holes on one side of the sofa backrest arrived burst, manufacturing or delivery issues, and as s result the backrest was coming off.
They kept insisting adding a nut between hinge and screw when the wooden backrest had no grip in it.
Had to call a joiner and pay money to fix a new product.
Not buying again from them, not recommending.”
“Yes lovely looking sofa , slightly hard to sit on , haven’t tried as a bed yet ,overall very pleased with my purchase and great for the price, arrived very quickly”
“Absolute rubbish. First none of the cushions are attached to the bed frame. When you use it as a bed it’s absolutely impossible to sleep as all cushions are moving when you try to change your sleeping position. Moreover when asked to return they claiming package was delivered on April when the record clearly show May. Don’t waste your money or time.”
“Really pleased with the Peru table—the 140cm size is perfect for comfortably seating 2–4 people. It fits my dining needs beautifully without taking up too much space. It also doubles as a stunning piece of art décor, adding a stylish touch to my living room.”
“Well pleased with my coffee table. Had a phone call telling me date and time for delivery; it came on time as promised and was exceedingly well packaged. Only slight downside; no instructions re. Assembly though it was fairly straightforward. Best price on the market”
“We were very disappointed with the customer care. We ordered a large expensive unit which came in a billion pieces. The instructions were long complicated and in Chinese. When we asked the company for English instructions they sent instructions for a different unit (different pieces, number of pieces etc!) When we queried this they said they couldn't help anymore.”
“Do not trust this company!
I saw a sofa bed on their website advertised at a clearance price of £399 but out of stock. I contacted them through WhatsApp (suspicious) and they sent me their complete stock list of sofa beds (very unusual). Low and behold the one I wanted showed 1 in stock which I pointed out to Julia who seemed somewhat surprised! She asked if I would like it held and I replied yes I would buy it and went back to their website to do so. Surprise, surprise, it was still showing out of stock so I was told she would come back to me next morning. Guess what? She didn't, but the item was now in stock on their website at £659.
I immediately queried this price and referred back to the clearance price of £399 and the fact she,in writing, had agreed to hold the one in stock.
The answer, it had now been sold (miraculously overnight) but she could offer me a discount code!!!
Shambles of a company and avoid at all costs!!!”
“A company not to be trusted. Items advertised as “in stock” are, in reality, unavailable. Promised delivery dates are simply ignored. To make matters worse, they impose a 10% cancellation fee—even when they are clearly in breach of contract for failing to supply the order. Now they ask for my review!”
“Though item was delayed, communication was good from the company and a free gift was offered due to the delays. The item was well packaged and is of good quality. Overall very happy and would recommend.”
