“Do not buy, advertise as item will be shipped within 3-5 days. Once order is made email comes confirming that shipping will take 4-6 weeks and offer 5% discount. I have cancelled the order they stopped 10% of the price as per terms of cancellation which is against UK law. Going through the bank to get full refund. Avoid”
“I recently searched for a comfortable cream sofa bed with a simple design, and I finally decided on the Alvarado. I couldn't be happier with my choice! The sofa is not only stylish but also incredibly comfortable, making it perfect for both lounging and sleeping. The cream color adds a touch of elegance to my living space, and the minimalist design fits seamlessly with my decor. It exceeded my expectations in terms of quality and comfort. I highly recommend the Alvarado sofa bed to anyone looking for a practical yet stylish addition to their home. It's truly a fantastic find!”
“how is my package coming wrapped in celotape and foam? no box? also this product is definitely not new either, its probably a show room model or something.”
“Gabriel Two Seater Sofa Bed, Linen.
A complete rip-off. I would give them a 0 if I could. The pictures on the website are not of the stuff they sell. The cushions are half as thick and nowhere near as nice. Once assembled, our sofa really looks quite different to the one displayed on the website. By all means and purposes: stay away.”
“The chair is incredibly popular! Everyone who tries it out comments on how comfortable they are. I've even had people ask if I would sell mine 😁. I shared the purchasing details with them so they could get their own! I paired them with other mixed-color chairs, but if I had known how comfortable these are, I would have bought them in different colors.”
“Wanted that sit down and curl up with a book library feel. This chair is comfortable, and I love the green color. It works perfectly with a seasonal throw for added accent. Plus, it's not big and bulky, making it easy to move around. I absolutely love it!”
“Love it! It doesn’t look cheap at all! I assembled it in under 30 minutes with clear instructions. It was very nicely packed, and the quality of this table is fantastic for the price!”
“I’ve had an awful experience with this company. They delivered the wrong sofa, and their customer service team showed no real concern or effort to fix the mistake.
Instead of resolving the issue, they suggested I keep the incorrect sofa and offered only £50 compensation, even though I paid £100 extra for the larger size. To make matters worse, they outright refused to send the correct sofa.
Now, I’m stuck arranging for the wrong sofa to be collected and processing a refund after a frustrating amount of back and forth. On top of that, they’ve warned me that if the sofa is damaged during the return, they’ll deduct money from my refund.
This is by far the worst customer service and company I’ve dealt with in a long time.”
“We had an excellent experience! Our order arrived promptly, and the delivery carrier was very friendly. The side table of high quality and reasonably priced. We will definitely order from here again!”
“The quality of this is amazing, thought it would be light and cheap looking, it's not, everybody who sees it in my home thought it costs a few hundred pounds. Unbelievable price for quality.”
“After waiting around about three months the delivered a broken table. Nobody picked up the table. At the end they redounded only a small amount. The transport and tax costs for a product I can’t use and I needed to remove myself was on me on the end.
What a shame for company! Never again!”
“The quality of this sofas is excellent. There's a huge range to choose from, so anyone can find something they like. The customer service is outstanding—very informative and helpful in finding what you need. After nearly a month of ownership, I haven't had any issues with the sofa. So far, so good!”
“The original one we ordered was in stock on the website, only to get an email a few days later that there was a mistake and it was out of stock.
Switched to a different colour and then heard nothing else about a delivery day or time until a phone call one evening saying “I’ve got your sofa in the van, can I deliver in an hour”. This despite me informing the company on every communication that the customer was learning disabled and vulnerable so I would need notice of delivery day to arrange to be there to oversee the delivery. I advised that delivery that evening wasn’t suitable and agreed for a delivery on the Saturday instead. For previously mentioned reasons I arranged and paid for a carer to be there all all day, as I wasn’t available, to oversee the delivery and safeguard the customer….. at 7.30pm as the delivery hadn’t happened I messaged the delivery driver, no reply. I waited another half an hour and called the delivery driver only to be told “we are going to have to reschedule”.
Eventually we did manage to arrange delivery. But at no point s the company acknowledged my concerns/complaint about the poor communication and poor service.
Awful Company and I won’t be purchasing anything from them again
Interesting how every time there is a bad review, loads of obviously fake or paid for good reviews with pictures all show up. They must think people are stupid.”
“I wanted to buy a set of dressers for my daughter, and finally chose this set of beige dressers from this family, after receiving the goods, I think the quality is great, and the real thing and the picture are also very consistent!”
