“I was a bit concerned after reading some comments that it might arrive damaged, but mine was in perfect condition. It took me about 15min to assemble it by myself, and it looks amazing!”
“I had an excellent experience purchasing from Weilai Concept and was genuinely impressed from the beginning to the end of the process. The furniture has a very modern, design-led feel while still being practical for everyday living. Once the item arrived, the quality was immediately clear — solid construction, well-finished details, and materials that feel durable and premium. It looks even better in person than it did online, which is always reassuring when ordering furniture.
The delivery was well organised, with clear updates and professional handling, making the whole experience stress-free. The piece fits perfectly into our space and has completely elevated the look of the room. It feels like furniture that has been thoughtfully designed and built to last, rather than something mass-produced. Overall, Weilai Concept offers a great balance of contemporary design, quality, and reliability, and I would happily recommend them.”
“I recently purchased a sofa from Weilai Concept and I couldn’t be happier with the experience. The design is modern and elegant without feeling over-styled, and the quality is immediately noticeable once you see it in person. The materials feel solid and well finished, and the comfort level exceeded what I expected. Delivery was well organised, with clear communication at every stage, which made the whole process stress-free. It looks fantastic in our living room and has already received several compliments. I would definitely recommend Weilai Concept to anyone looking for stylish, well-made furniture.”
“Bought a sofa from Weilai Concept and honestly exceeded my expectations. The design is modern, the quality feels premium, and delivery was smooth with great communication throughout. It looks even better in real life. Would definitely recommend.”
“Avoid this business at all costs. It appears to operate with questionable practices, lacking transparency on delivery timelines and imposing unfair charges. Our order was delayed by over 13 weeks without a confirmed delivery date. When we were left with no choice but to cancel, they had the audacity to charge a cancellation fee. Save yourself the frustration—do not waste your time with this company.”
“AVOID, USE AT YOUR OWN RISK! if I could give no stars I would. We ordered a sofa from Weilai. When it arrived it was not as advertised. Very uncomfortable and not useable as a sofa. The sofa cushion you are meant to sit on rests behind the front wooden panel so your legs are resting on hard wood as opposed to the online image of where the cushion sits on top of the wooden front panel. We contacted Weilai for a refund. They were very awkward. They refuse to pick up the sofa and tried to charge us more to pick it up. We even contacted citizens Advice for help and they have reported the company to Trading Standards as their positive reviews are mainly AI generated and they hide the negative and refuse to honor refunds. DO NOT BUY FROM HERE! We have had to go through the credit card company to get our money back, and yet they still refuse to pick up the sofa. Plus side the mechanism was good to extend to a bed and the people who delivered were great.”
“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”
“Bought a sofa bed, 2 seater.
Was not as advertised, and following our consumer rights we immediately started the return process.
Weilai have been nothing but unhelpful, requesting us to package the bought items to a miles higher standard than when they were delivered. Boxes were already damaged (delivery photos will show this).
Threatening us with pictures (of how item was packed on delivery) - showing a totally different set of sofa(s)/items.
We will be taking legal action - as what we bought was not as advertised, and we're protected under the consumer's act. Very unhelpful company - with no complaints/returns policies in order - and no interest in following UK law.
Would recommend anyone to stay away and purchase their furniture elsewhere.”
“After sale customer service almost nothing! Sofa delivered with damaged took pictures and sent but not taken any response. Bad service, bad customer service, ripped off”
“The office chair arrived in 2 days after the purchase even if I didn't pay for the express shipping. WEILAI CONCEPT's driver is very nice and polite.”
“I had a wonderful experience with Weilai Concept!
Their furniture quality is excellent — stylish, well-made, and exactly as shown online.
The customer service team was very helpful and responsive throughout the whole process,
and the delivery was smooth and on time.
I would definitely recommend Weilai Concept to anyone looking for modern, elegant furniture in the UK.”
“i ordered a sofa bed they delivered wrong size initially later on i got the right size the colour is not according to the picture .
i am not happy with the sofa bed and its colour.
very bad looking and too expensive.”
“The worst customer experience ever experienced. They delivered a table damaged and refused to take it back unless I packaged exactly how they wanted. No customer service. Avoid at All costs. Also quality of furniture is poor”
“I booked an appointment specifically to view the Vera Dining Table & Chairs (Sintered Stone White) and drove nearly 2 hours to the showroom. When I arrived, I was told it was impossible to view that particular item, despite my booking being for it. Instead, I was told the booking was only to see “similar” items for quality, but none of the pieces in the showroom were even remotely similar.
When I pointed out that I had booked to see that particular item, the staff member’s response was, “but you have an idea, so just make your order.”
The experience itself was very unprofessional. The staff member stayed seated at the entrance with a Red Bull in his hand, never joined us in the showroom, and only advised me to place the order online. He also said the product could take up to 2 months to arrive — without me ever having the chance to see it in person. On top of that, the few items they did have in the showroom were of very poor quality, which made me lose confidence in ordering from them at all.
Overall, the website booking process is misleading, the showroom is extremely limited with low-quality items, and the customer service was unprofessional. A very disappointing and frustrating experience.”
“Online recovery services can be risky—many claim results that seem impossible.
Yet RANGEPRO.ORG impressed me with their professionalism and grounded approach. From the start, they didn’t overpromise. Instead, they provided a realistic assessment of my case.
They explained how the scam likely worked and laid out a step-by-step plan. Their frequent, clear updates reduced my worry and kept me informed. In just a few weeks, they recovered most of what was lost. I felt supported entirely through the process. Their compassion and respect made all the difference. I wholeheartedly endorse Resorus for recovery services.
RANGEPRO.ORG integrity and reliability are exceptional.”
“It seemed legitimate at first, but when I couldn’t withdraw my funds, reality sank in. I’d sent roughly $3,200 in Bitcoin, only to be told I needed to pay an additional $1,000 “unlock fee.” That’s when I knew I’d been scammed. The shame was overwhelming, and I hesitated to tell anyone.
I stumbled across a post about FRAUD SHIELD RECOVERY INC and decided to reach out. They were professional, didn’t demand upfront fees, and simply requested the wallet addresses while explaining their tracing process.
In the end, they tracked my Bitcoin through multiple wallets, discovered some had landed on a major exchange, and assisted me in filing a report. I recovered about 80% of my funds.”
“Customer service is just awful, borderline rude infact. The product itself, a sofabed looks nothing like the pictures and the quality is questionable. I was looking at first at IKEA, wish I had bought from IKEA now. Didn't have the sofabed in stock to start with, even though when I ordered it, they said 1 to 5 working day delivery. They finally emailed me with alternative sofabeds and I chose an alternative expecting a free gift for the aggravation. That didn't happen either. When I had to contact them at any time I just felt that their response was not caring and I wish I had never ordered this product from them, and most definitely wouldn't use them in the future.”
“I absolutely love this piece! It looks amazing in my home and fits perfectly with the decor. I've received a lot of positive comments from friends and family who have come to see it.”
