“Had to wait a long time for delivery - nearly 4 months, but when my sofa bed eventually arrived it was exactly what I wanted. They kept me informed of expected delivery in the last week. So generally happy with service.”
“This review is in particular for after sales support.
The screw holes on one side of the sofa backrest arrived burst, manufacturing or delivery issues, and as s result the backrest was coming off.
They kept insisting adding a nut between hinge and screw when the wooden backrest had no grip in it.
Had to call a joiner and pay money to fix a new product.
Not buying again from them, not recommending.”
“Yes lovely looking sofa , slightly hard to sit on , haven’t tried as a bed yet ,overall very pleased with my purchase and great for the price, arrived very quickly”
“Absolute rubbish. First none of the cushions are attached to the bed frame. When you use it as a bed it’s absolutely impossible to sleep as all cushions are moving when you try to change your sleeping position. Moreover when asked to return they claiming package was delivered on April when the record clearly show May. Don’t waste your money or time.”
“Really pleased with the Peru table—the 140cm size is perfect for comfortably seating 2–4 people. It fits my dining needs beautifully without taking up too much space. It also doubles as a stunning piece of art décor, adding a stylish touch to my living room.”
“Well pleased with my coffee table. Had a phone call telling me date and time for delivery; it came on time as promised and was exceedingly well packaged. Only slight downside; no instructions re. Assembly though it was fairly straightforward. Best price on the market”
“We were very disappointed with the customer care. We ordered a large expensive unit which came in a billion pieces. The instructions were long complicated and in Chinese. When we asked the company for English instructions they sent instructions for a different unit (different pieces, number of pieces etc!) When we queried this they said they couldn't help anymore.”
“Do not trust this company!
I saw a sofa bed on their website advertised at a clearance price of £399 but out of stock. I contacted them through WhatsApp (suspicious) and they sent me their complete stock list of sofa beds (very unusual). Low and behold the one I wanted showed 1 in stock which I pointed out to Julia who seemed somewhat surprised! She asked if I would like it held and I replied yes I would buy it and went back to their website to do so. Surprise, surprise, it was still showing out of stock so I was told she would come back to me next morning. Guess what? She didn't, but the item was now in stock on their website at £659.
I immediately queried this price and referred back to the clearance price of £399 and the fact she,in writing, had agreed to hold the one in stock.
The answer, it had now been sold (miraculously overnight) but she could offer me a discount code!!!
Shambles of a company and avoid at all costs!!!”
“A company not to be trusted. Items advertised as “in stock” are, in reality, unavailable. Promised delivery dates are simply ignored. To make matters worse, they impose a 10% cancellation fee—even when they are clearly in breach of contract for failing to supply the order. Now they ask for my review!”
“Though item was delayed, communication was good from the company and a free gift was offered due to the delays. The item was well packaged and is of good quality. Overall very happy and would recommend.”
“Shocking service and communication order a coffee table and am still waiting for delivery item got delivered to there freight forwarder who are unable to give me a date when delivery will take place they did inform me it would be the 30th march took the day off to be at home NOTHING called they said "Ahhhhhhhhhhh yeah that never went out today, Not gonna lie not sure when we can deliver !!!!!!!!!!" called Weilai and i might as well have saved my breath total waste of time DO NOT USE this company”
“Absolutely chuffed with the dining table—it fits our home perfectly. The person I dealt with was spot on, too. Couldn't be happier with the whole experience.”
“Absolutely chuffed with the dining table—it fits our home perfectly. The person I dealt with was spot on, too. Couldn't be happier with the whole experience.”
“Absolutely chuffed with the dining table—it fits our home perfectly. The person I dealt with was spot on, too. Couldn't be happier with the whole experience.”
“The seller was really thoughtful — they gave us the chance to choose the right colour. The sofa itself is excellent; it's got a great presence, the seat depth is just right, and it’s lovely and soft to sit on.”
