“waited for 3 months for a chair they said was in UK stock.
arrived from China, delivered damaged
i sent clear photos of damage, i refused delivery
they refused to refund in full which is what was owed
charged me £79 for me not accepting a damaged chair
avoid this company”
“Excellent purchase. Top-notch craftsmanship—every detail meets expectations for the price. A+ for delivery (no damage). Very satisfied and would recommend without hesitation. Will buy again.”
“I purchased a dressing table from this company in November, it was advertised on the website as grey, when it arrived it was beige. I contacted the company who asked for videos/photos of the items which I sent to them. After numerous messages back & forth from Amy I was informed that they would arrange a collection. The dressing table was finally collected in January!! It is now the 9th February and we still haven't been refunded. The excuse being is the courier company hasn't delivered the item back to Weilai, although they arranged the courier? My concern is where have the goods been all this time. Welia have said I will receive a refund once they receive the goods back & have inspected them. I would never buy from this company again! It is a drop shipping business, looks like goods come direct from China and you can't call Weilai concept, all communication is through whats app. I have now had to raise a case with my bank. Lesson learned always use credit card that way I would have raised a case through them straight away.”
“Bought sofa bed from this company over priced and very uncomfortable so tried to send it back but had nothing but trouble.please keep all the packaging because they will try to charge you £40 plus £80 to collect it buy the ruddiest delivery company. Please do not buy from this company.You have been warned”
“Bought a chair from them, after seeing it reviewed on YT and after a few months, the armrests/leather started to come off. Emailed them, and they told me issues need to be raised within 14 days of purchase, so pretty much tough luck. Really regret buying from them. Since then, the seat cushion has gone flat, and I've had to buy a seat pillow.
I hate throwing things away and waste but this chair is now unusable.”
“I bought a dressing table online, advertised as grey, it arrived looked like direct from China. When I opened the boxes the dressing table was brown. I tried to reach out to the company which can only be done via what’s app or emails. When I eventually got a response I had to provide photos & videos of the product, then I had to send pictures of everything packaged up. The dressing table wasn’t collected till first week in January after numerous emails. It’s now the 19th January and I still haven’t received my refund as they are saying the courier company that they arranged to collect it hadn’t delivered it back to them yet! Total nightmare! Wish I had read reviews before I placed an order!”
“I was a bit concerned after reading some comments that it might arrive damaged, but mine was in perfect condition. It took me about 15min to assemble it by myself, and it looks amazing!”
“I had an excellent experience purchasing from Weilai Concept and was genuinely impressed from the beginning to the end of the process. The furniture has a very modern, design-led feel while still being practical for everyday living. Once the item arrived, the quality was immediately clear — solid construction, well-finished details, and materials that feel durable and premium. It looks even better in person than it did online, which is always reassuring when ordering furniture.
The delivery was well organised, with clear updates and professional handling, making the whole experience stress-free. The piece fits perfectly into our space and has completely elevated the look of the room. It feels like furniture that has been thoughtfully designed and built to last, rather than something mass-produced. Overall, Weilai Concept offers a great balance of contemporary design, quality, and reliability, and I would happily recommend them.”
“I recently purchased a sofa from Weilai Concept and I couldn’t be happier with the experience. The design is modern and elegant without feeling over-styled, and the quality is immediately noticeable once you see it in person. The materials feel solid and well finished, and the comfort level exceeded what I expected. Delivery was well organised, with clear communication at every stage, which made the whole process stress-free. It looks fantastic in our living room and has already received several compliments. I would definitely recommend Weilai Concept to anyone looking for stylish, well-made furniture.”
“Bought a sofa from Weilai Concept and honestly exceeded my expectations. The design is modern, the quality feels premium, and delivery was smooth with great communication throughout. It looks even better in real life. Would definitely recommend.”
“Avoid this business at all costs. It appears to operate with questionable practices, lacking transparency on delivery timelines and imposing unfair charges. Our order was delayed by over 13 weeks without a confirmed delivery date. When we were left with no choice but to cancel, they had the audacity to charge a cancellation fee. Save yourself the frustration—do not waste your time with this company.”
“AVOID, USE AT YOUR OWN RISK! if I could give no stars I would. We ordered a sofa from Weilai. When it arrived it was not as advertised. Very uncomfortable and not useable as a sofa. The sofa cushion you are meant to sit on rests behind the front wooden panel so your legs are resting on hard wood as opposed to the online image of where the cushion sits on top of the wooden front panel. We contacted Weilai for a refund. They were very awkward. They refuse to pick up the sofa and tried to charge us more to pick it up. We even contacted citizens Advice for help and they have reported the company to Trading Standards as their positive reviews are mainly AI generated and they hide the negative and refuse to honor refunds. DO NOT BUY FROM HERE! We have had to go through the credit card company to get our money back, and yet they still refuse to pick up the sofa. Plus side the mechanism was good to extend to a bed and the people who delivered were great.”
“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”
“Bought a sofa bed, 2 seater.
Was not as advertised, and following our consumer rights we immediately started the return process.
Weilai have been nothing but unhelpful, requesting us to package the bought items to a miles higher standard than when they were delivered. Boxes were already damaged (delivery photos will show this).
Threatening us with pictures (of how item was packed on delivery) - showing a totally different set of sofa(s)/items.
We will be taking legal action - as what we bought was not as advertised, and we're protected under the consumer's act. Very unhelpful company - with no complaints/returns policies in order - and no interest in following UK law.
Would recommend anyone to stay away and purchase their furniture elsewhere.”
“After sale customer service almost nothing! Sofa delivered with damaged took pictures and sent but not taken any response. Bad service, bad customer service, ripped off”
“The office chair arrived in 2 days after the purchase even if I didn't pay for the express shipping. WEILAI CONCEPT's driver is very nice and polite.”
“I had a wonderful experience with Weilai Concept!
Their furniture quality is excellent — stylish, well-made, and exactly as shown online.
The customer service team was very helpful and responsive throughout the whole process,
and the delivery was smooth and on time.
I would definitely recommend Weilai Concept to anyone looking for modern, elegant furniture in the UK.”
“i ordered a sofa bed they delivered wrong size initially later on i got the right size the colour is not according to the picture .
i am not happy with the sofa bed and its colour.
very bad looking and too expensive.”
“The worst customer experience ever experienced. They delivered a table damaged and refused to take it back unless I packaged exactly how they wanted. No customer service. Avoid at All costs. Also quality of furniture is poor”
