“We had an extremely disappointing experience with our purchase from this company, and I want to share our account in the hope that it can assist others in managing their expectations when dealing with Weilai Concept.
Our choice was the Neekor coffee table, ordered through their website. Upon placing the order, we were promptly informed that the delivery would take 8-12 weeks due to the product's origin in China, which we accepted. Approximately 8 weeks into the waiting period, a gentle nudge via email led to the disclosure of a delivery date. Up to this point, everything seemed reasonable.
However, our satisfaction soon turned into frustration when the delivery team arrived. A large industrial-grade timber crate was deposited in our living room, and they left without assisting my wife (who was home alone) with removing the crate. Our previous experiences with other companies involved furniture assembly and packaging removal, making this stark contrast in service quality quite surprising and disappointing.
After reaching out to Weilai Concept seeking clarification, their response was astonishingly unhelpful. They sent a picture of a hammer, suggesting its use to open the crate and packaging. The situation was exacerbated by the fact that my wife was left to handle this hefty table unaided, considering the risk of injury from nails and splinters. The explanation given for the crate's delivery mode being a preventive measure against damage, while somewhat valid, neglects the fact that other overseas retailers manage to deliver items safely without imposing this burden on customers.
Upon my return home from abroad, approximately 10 days after the table's arrival, we managed to unpack the encased table only to discover a major oversight - the table lacked the attached legs. Despite scouring through drawers and packaging, the legs were nowhere to be found. Further investigation beneath the table yielded no screw holes where the legs could be affixed. Adding to the disappointment, the table displayed prominent scratches along its side. This entire ordeal rendered the entire delivery process subpar and inconsistent with our expectations.
Our attempts to seek assistance from their customer service were met with frustrating delays and, shockingly, a sarcastic response rather than any form of apology. I reached out to them regarding the missing legs on August 12th, and today, on the 15th, we have yet to receive a reply. Beyond the inconvenient delivery and surface scratches, the absence of table legs is a significant issue, fundamentally altering the advertised product. This experience highlights the need for caution when considering an order from Weilai Concept, as appearances can be deceiving, and what is presented may not align with the actual product received.”
“One of the highlights of this coffee table is its versatility. The ample surface area allows me to showcase decorative items, such as vases or books, while still leaving plenty of space for drinks and snacks during gatherings. Additionally, the presence of built-in storage compartments or drawers offers a convenient solution for organizing remote controls, magazines, or other small items.”
“Whether I'm working at my desk, enjoying a book in the living room, or even playing video games, this chair has become my go-to seating choice. Its versatile design allows it to seamlessly fit into any room's decor.”
“Now, let's talk about comfort. This chair has raised the bar for all other chairs I've ever sat in. The cushioning is just perfect – not too firm and not too soft. It cradles me in a way that instantly relieves any tension, making it an ideal spot to unwind after a long day. Whether I'm reading a book, watching my favorite show, or simply enjoying a cup of tea, this chair makes every moment truly enjoyable.”
“The ergonomic design is worth praising as well. The backrest provides excellent lumbar support, promoting a healthy posture even during extended periods of sitting. I can feel the thoughtfulness that went into crafting a chair that not only looks good but also takes care of my well-being.”
“Terrible all round. Product is cheap china bad quality. Customer service is awful they don’t respond and then charge you to return their awful product. Scam!”
“Hello, i ordered 2 armchairs for my balcony. Unfortunatelly delivered 2 armchairs which dont match to each other. Stopped responding to my emails regarding resolution of issue. Unreliable company, stay away”
“I ordered a Gold Nesting Table a few weeks ago,paying £599 for it. I was very impressed with the speed of delivery. However the packaging seemed very old, this table had definitely been returned & re-dispatched. Guess what? It’s a defective piece 😡”
“I ordered the Nordic Shoe Storage, and the problems started from the very beginning. Firstly, it took an excruciating three months for the package to arrive.
When it finally did, I was shocked to find that the shoe storage unit was missing! The package contained screws and storage legs, some storage parts but the main door were missing. To make matters worse, the product's dimensions were completely wrong, measuring a staggering 127.5 cm instead of the specified 64 cm.
I tried contacting the seller multiple times to address the issue, but to my dismay, there was absolutely no response from their end. . I urge other potential buyers to be cautious when considering purchases from Weilai Concept's online store. Their lack of responsiveness, along with the inaccurate sizing and incomplete packages, make them a highly unreliable option.”
“The Deluxe Folding Table's surface is also worth mentioning. It's easy to clean and maintains its elegant appearance even after repeated use. I can confidently place hot dishes on it without worrying about damage, and any spills wipe off effortlessly.”
“The table's design is both elegant and versatile. It seamlessly blends into any room's decor, adding a touch of sophistication to my living space. Its clean lines and modern aesthetics make it a statement piece that never fails to impress my guests.”
“"The Italian-style bookshelf is the perfect blend of functionality and artistic design. The shelves are spacious and can hold numerous books, picture frames, and decor items. The quality is exceptional, and the design is striking — the carved wood detailing and the rich walnut finish make it look like a piece from an Italian art gallery. It has added a sophisticated touch to my study room, making it a space I truly enjoy spending time in.”
“Avoid! This company has really bad practise. They lure customers into buying their products by giving false delivery dates on website. Then you receive the email that it will take 8-9 weeks to deliver the product. This has happened to me several times. And looking at the reviews, this is done completely on purpose.”
“I ordered 6 kitchen chairs, they said there would be a delay of 6 weeks as they did not have them in stock. When they arrived one chair had a broken leg. The company said they would replace this chair but would take 8-9 weeks to replace. It took over 15 weeks to arrive though Weiliaa, promised on many occasions it was 'on its way'. The chair was poorly made and a different colour. You can not call the company they have no phone number and AI answers most email queries, in my opinion, they are a company that imports from China does not look at whether goods are broken, and are not interested in making good. if you buy from this disreputable company use a credit card so you have protection under the S75 of the Consumer Credit Act.”
“DO NOT USE THIS COMPANY. A table arrived which was a completely different colour to what was on the website.
I have emailed every single day for 14 days trying to return - each response has avoided my request to be sent a returns address and has asked me something entirely random to prolong the conversation to 14 days, where the returns policy has now expired. The WORST customer service I have ever received and a complete scam of a company. AVOID.”
“In terms of functionality, this chair goes above and beyond. It features a 360-degree swivel base, allowing for easy movement and access to various workstations. The smooth-rolling casters glide effortlessly on both hard floors and carpets, further enhancing its versatility and mobility. Additionally, the chair's armrests are adjustable, providing optimal support for your arms and shoulders.”
