“waited for 3 months for a chair they said was in UK stock.
arrived from China, delivered damaged
i sent clear photos of damage, i refused delivery
they refused to refund in full which is what was owed
charged me £79 for me not accepting a damaged chair
avoid this company”
“I purchased a dressing table from this company in November, it was advertised on the website as grey, when it arrived it was beige. I contacted the company who asked for videos/photos of the items which I sent to them. After numerous messages back & forth from Amy I was informed that they would arrange a collection. The dressing table was finally collected in January!! It is now the 9th February and we still haven't been refunded. The excuse being is the courier company hasn't delivered the item back to Weilai, although they arranged the courier? My concern is where have the goods been all this time. Welia have said I will receive a refund once they receive the goods back & have inspected them. I would never buy from this company again! It is a drop shipping business, looks like goods come direct from China and you can't call Weilai concept, all communication is through whats app. I have now had to raise a case with my bank. Lesson learned always use credit card that way I would have raised a case through them straight away.”
“Bought sofa bed from this company over priced and very uncomfortable so tried to send it back but had nothing but trouble.please keep all the packaging because they will try to charge you £40 plus £80 to collect it buy the ruddiest delivery company. Please do not buy from this company.You have been warned”
“Bought a chair from them, after seeing it reviewed on YT and after a few months, the armrests/leather started to come off. Emailed them, and they told me issues need to be raised within 14 days of purchase, so pretty much tough luck. Really regret buying from them. Since then, the seat cushion has gone flat, and I've had to buy a seat pillow.
I hate throwing things away and waste but this chair is now unusable.”
“I bought a dressing table online, advertised as grey, it arrived looked like direct from China. When I opened the boxes the dressing table was brown. I tried to reach out to the company which can only be done via what’s app or emails. When I eventually got a response I had to provide photos & videos of the product, then I had to send pictures of everything packaged up. The dressing table wasn’t collected till first week in January after numerous emails. It’s now the 19th January and I still haven’t received my refund as they are saying the courier company that they arranged to collect it hadn’t delivered it back to them yet! Total nightmare! Wish I had read reviews before I placed an order!”
“Avoid this business at all costs. It appears to operate with questionable practices, lacking transparency on delivery timelines and imposing unfair charges. Our order was delayed by over 13 weeks without a confirmed delivery date. When we were left with no choice but to cancel, they had the audacity to charge a cancellation fee. Save yourself the frustration—do not waste your time with this company.”
“AVOID, USE AT YOUR OWN RISK! if I could give no stars I would. We ordered a sofa from Weilai. When it arrived it was not as advertised. Very uncomfortable and not useable as a sofa. The sofa cushion you are meant to sit on rests behind the front wooden panel so your legs are resting on hard wood as opposed to the online image of where the cushion sits on top of the wooden front panel. We contacted Weilai for a refund. They were very awkward. They refuse to pick up the sofa and tried to charge us more to pick it up. We even contacted citizens Advice for help and they have reported the company to Trading Standards as their positive reviews are mainly AI generated and they hide the negative and refuse to honor refunds. DO NOT BUY FROM HERE! We have had to go through the credit card company to get our money back, and yet they still refuse to pick up the sofa. Plus side the mechanism was good to extend to a bed and the people who delivered were great.”
“Working with Paradigm Recovery Firm has been a refreshing and truly positive experience. Their team brings an impressive combination of expertise, efficiency, and compassion. They don’t treat clients like numbers — they take the time to listen, understand, and guide with clarity. Every step of my process was handled with precision and care, and their communication was always consistent and transparent. I also appreciate how seamless their system is; everything works smoothly and saves so much time. Their dedication to delivering high-quality service is evident in everything they do. I highly recommend them to anyone seeking a trustworthy and capable firm that genuinely prioritizes client success.”
“Bought a sofa bed, 2 seater.
Was not as advertised, and following our consumer rights we immediately started the return process.
Weilai have been nothing but unhelpful, requesting us to package the bought items to a miles higher standard than when they were delivered. Boxes were already damaged (delivery photos will show this).
Threatening us with pictures (of how item was packed on delivery) - showing a totally different set of sofa(s)/items.
We will be taking legal action - as what we bought was not as advertised, and we're protected under the consumer's act. Very unhelpful company - with no complaints/returns policies in order - and no interest in following UK law.
Would recommend anyone to stay away and purchase their furniture elsewhere.”
“After sale customer service almost nothing! Sofa delivered with damaged took pictures and sent but not taken any response. Bad service, bad customer service, ripped off”
“i ordered a sofa bed they delivered wrong size initially later on i got the right size the colour is not according to the picture .
i am not happy with the sofa bed and its colour.
very bad looking and too expensive.”
“The worst customer experience ever experienced. They delivered a table damaged and refused to take it back unless I packaged exactly how they wanted. No customer service. Avoid at All costs. Also quality of furniture is poor”
“I booked an appointment specifically to view the Vera Dining Table & Chairs (Sintered Stone White) and drove nearly 2 hours to the showroom. When I arrived, I was told it was impossible to view that particular item, despite my booking being for it. Instead, I was told the booking was only to see “similar” items for quality, but none of the pieces in the showroom were even remotely similar.
When I pointed out that I had booked to see that particular item, the staff member’s response was, “but you have an idea, so just make your order.”
The experience itself was very unprofessional. The staff member stayed seated at the entrance with a Red Bull in his hand, never joined us in the showroom, and only advised me to place the order online. He also said the product could take up to 2 months to arrive — without me ever having the chance to see it in person. On top of that, the few items they did have in the showroom were of very poor quality, which made me lose confidence in ordering from them at all.
Overall, the website booking process is misleading, the showroom is extremely limited with low-quality items, and the customer service was unprofessional. A very disappointing and frustrating experience.”
“Online recovery services can be risky—many claim results that seem impossible.
Yet RANGEPRO.ORG impressed me with their professionalism and grounded approach. From the start, they didn’t overpromise. Instead, they provided a realistic assessment of my case.
They explained how the scam likely worked and laid out a step-by-step plan. Their frequent, clear updates reduced my worry and kept me informed. In just a few weeks, they recovered most of what was lost. I felt supported entirely through the process. Their compassion and respect made all the difference. I wholeheartedly endorse Resorus for recovery services.
RANGEPRO.ORG integrity and reliability are exceptional.”
“It seemed legitimate at first, but when I couldn’t withdraw my funds, reality sank in. I’d sent roughly $3,200 in Bitcoin, only to be told I needed to pay an additional $1,000 “unlock fee.” That’s when I knew I’d been scammed. The shame was overwhelming, and I hesitated to tell anyone.
I stumbled across a post about FRAUD SHIELD RECOVERY INC and decided to reach out. They were professional, didn’t demand upfront fees, and simply requested the wallet addresses while explaining their tracing process.
In the end, they tracked my Bitcoin through multiple wallets, discovered some had landed on a major exchange, and assisted me in filing a report. I recovered about 80% of my funds.”
“Customer service is just awful, borderline rude infact. The product itself, a sofabed looks nothing like the pictures and the quality is questionable. I was looking at first at IKEA, wish I had bought from IKEA now. Didn't have the sofabed in stock to start with, even though when I ordered it, they said 1 to 5 working day delivery. They finally emailed me with alternative sofabeds and I chose an alternative expecting a free gift for the aggravation. That didn't happen either. When I had to contact them at any time I just felt that their response was not caring and I wish I had never ordered this product from them, and most definitely wouldn't use them in the future.”
“Do not buy, advertise as item will be shipped within 3-5 days. Once order is made email comes confirming that shipping will take 4-6 weeks and offer 5% discount. I have cancelled the order they stopped 10% of the price as per terms of cancellation which is against UK law. Going through the bank to get full refund. Avoid”
“how is my package coming wrapped in celotape and foam? no box? also this product is definitely not new either, its probably a show room model or something.”
