“i ordered a sofa bed they delivered wrong size initially later on i got the right size the colour is not according to the picture .
i am not happy with the sofa bed and its colour.
very bad looking and too expensive.”
“The worst customer experience ever experienced. They delivered a table damaged and refused to take it back unless I packaged exactly how they wanted. No customer service. Avoid at All costs. Also quality of furniture is poor”
“I booked an appointment specifically to view the Vera Dining Table & Chairs (Sintered Stone White) and drove nearly 2 hours to the showroom. When I arrived, I was told it was impossible to view that particular item, despite my booking being for it. Instead, I was told the booking was only to see “similar” items for quality, but none of the pieces in the showroom were even remotely similar.
When I pointed out that I had booked to see that particular item, the staff member’s response was, “but you have an idea, so just make your order.”
The experience itself was very unprofessional. The staff member stayed seated at the entrance with a Red Bull in his hand, never joined us in the showroom, and only advised me to place the order online. He also said the product could take up to 2 months to arrive — without me ever having the chance to see it in person. On top of that, the few items they did have in the showroom were of very poor quality, which made me lose confidence in ordering from them at all.
Overall, the website booking process is misleading, the showroom is extremely limited with low-quality items, and the customer service was unprofessional. A very disappointing and frustrating experience.”
“Online recovery services can be risky—many claim results that seem impossible.
Yet RANGEPRO.ORG impressed me with their professionalism and grounded approach. From the start, they didn’t overpromise. Instead, they provided a realistic assessment of my case.
They explained how the scam likely worked and laid out a step-by-step plan. Their frequent, clear updates reduced my worry and kept me informed. In just a few weeks, they recovered most of what was lost. I felt supported entirely through the process. Their compassion and respect made all the difference. I wholeheartedly endorse Resorus for recovery services.
RANGEPRO.ORG integrity and reliability are exceptional.”
“It seemed legitimate at first, but when I couldn’t withdraw my funds, reality sank in. I’d sent roughly $3,200 in Bitcoin, only to be told I needed to pay an additional $1,000 “unlock fee.” That’s when I knew I’d been scammed. The shame was overwhelming, and I hesitated to tell anyone.
I stumbled across a post about FRAUD SHIELD RECOVERY INC and decided to reach out. They were professional, didn’t demand upfront fees, and simply requested the wallet addresses while explaining their tracing process.
In the end, they tracked my Bitcoin through multiple wallets, discovered some had landed on a major exchange, and assisted me in filing a report. I recovered about 80% of my funds.”
“Customer service is just awful, borderline rude infact. The product itself, a sofabed looks nothing like the pictures and the quality is questionable. I was looking at first at IKEA, wish I had bought from IKEA now. Didn't have the sofabed in stock to start with, even though when I ordered it, they said 1 to 5 working day delivery. They finally emailed me with alternative sofabeds and I chose an alternative expecting a free gift for the aggravation. That didn't happen either. When I had to contact them at any time I just felt that their response was not caring and I wish I had never ordered this product from them, and most definitely wouldn't use them in the future.”
“Do not buy, advertise as item will be shipped within 3-5 days. Once order is made email comes confirming that shipping will take 4-6 weeks and offer 5% discount. I have cancelled the order they stopped 10% of the price as per terms of cancellation which is against UK law. Going through the bank to get full refund. Avoid”
“how is my package coming wrapped in celotape and foam? no box? also this product is definitely not new either, its probably a show room model or something.”
“Gabriel Two Seater Sofa Bed, Linen.
A complete rip-off. I would give them a 0 if I could. The pictures on the website are not of the stuff they sell. The cushions are half as thick and nowhere near as nice. Once assembled, our sofa really looks quite different to the one displayed on the website. By all means and purposes: stay away.”
“I’ve had an awful experience with this company. They delivered the wrong sofa, and their customer service team showed no real concern or effort to fix the mistake.
Instead of resolving the issue, they suggested I keep the incorrect sofa and offered only £50 compensation, even though I paid £100 extra for the larger size. To make matters worse, they outright refused to send the correct sofa.
Now, I’m stuck arranging for the wrong sofa to be collected and processing a refund after a frustrating amount of back and forth. On top of that, they’ve warned me that if the sofa is damaged during the return, they’ll deduct money from my refund.
This is by far the worst customer service and company I’ve dealt with in a long time.”
“After waiting around about three months the delivered a broken table. Nobody picked up the table. At the end they redounded only a small amount. The transport and tax costs for a product I can’t use and I needed to remove myself was on me on the end.
What a shame for company! Never again!”
“The original one we ordered was in stock on the website, only to get an email a few days later that there was a mistake and it was out of stock.
Switched to a different colour and then heard nothing else about a delivery day or time until a phone call one evening saying “I’ve got your sofa in the van, can I deliver in an hour”. This despite me informing the company on every communication that the customer was learning disabled and vulnerable so I would need notice of delivery day to arrange to be there to oversee the delivery. I advised that delivery that evening wasn’t suitable and agreed for a delivery on the Saturday instead. For previously mentioned reasons I arranged and paid for a carer to be there all all day, as I wasn’t available, to oversee the delivery and safeguard the customer….. at 7.30pm as the delivery hadn’t happened I messaged the delivery driver, no reply. I waited another half an hour and called the delivery driver only to be told “we are going to have to reschedule”.
Eventually we did manage to arrange delivery. But at no point s the company acknowledged my concerns/complaint about the poor communication and poor service.
Awful Company and I won’t be purchasing anything from them again
Interesting how every time there is a bad review, loads of obviously fake or paid for good reviews with pictures all show up. They must think people are stupid.”
“The original waiting time for delivery was stated as 3-4 days. Then I was emailed saying 4-5 weeks. Then emailed again the day after saying if that was okay and that I should let them know, so I replied saying yes. I then got another email saying that the last sofa was sold and I'll now have to wait an extra 9-10 weeks for delivery, with a terrible offer of only 6% discount. I asked for 10% due to the long wait and the way they've messed us around, but I was given an ultimatum of - take it or leave it. Having looked at the reviews here, I'm thinking that this company are cowboys and not at all trustworthy. I'm apprehensive about the quality of the sofa once it finally arrives.”
“Absolutely awful company. They do not honor the year long warranty they claim on their website.
Totally unprofessional, uncaring, rude customer service.
PLEASE AVOID THIS COMPANY AT ALL COSTS
Sofa bed didn't even last 6 months - not good quality at all.”
“This is a company selling cheap, shoddy Chinese goods which do not comply with the fire regulations of the countries they are selling too. Do not give this company your money, they told me that the fire labels which should have been SEWN into the cushions must have fallen off in transit. Hmm, there should have been 3 labels, one for each sofa cushion. Each cushion was in a bag in a box so how on earth they could fall off… cheap, dangerous and shoddy goods. Avoid”
“cheap furniture, my item was not fit for purpose
poor customer service (amy)
refuse to return goods
refuse to issue refunds
refuse to provide returns address and contact information”
“SCAM company selling poor quality goods. I ordered the Marbella Textilene Rope Woven Outdoor Sofa Set with a 3-4 day delivery only to receive an email telling me there was a wait of 3-4 weeks. Item arrived and is totally unsuitable for outdoor weather as is some type of "woollen" material. It is rock hard to sit on due to the wooden bars on sofa and seats. It looks cheap and the table top is cheap wood marble effect. Not at all like i was expecting from the pictures. Emailed Amy in customer services and think she needs some training on how to handle complaints, i found her very short and dismissive and instead of acknowledging my complaint told me how “The quality is fine as all customers' feedback” Now i have to pay a fortune to return this piece of rubbish. I wish i had read the reviews beforehand as i would have never wasted my time and money. I would AVOID this company at all costs and stick to a local and reputable firm.”
