“Terrible company. I have waited four months for a replacement, still nothing. Goods arrived in a awful state, would absolutely not recommend the useless company, as the customer service is a waste of time. Don't get caught out like I did!!!”
“If I could give zero stars I would . I bought a Moore 3 seater sofabed . From the start i had issues with the moore 3 seater sofa bed which I purchased The back of the sofabed back rest kept popping out of place due to faulty cheap quality v brackets .The customer service is appaling and it was very frustating dealing with the after sales team who offered no help. I sent countless video and pictures and they still could not identify the problem. I was going bacakwards and forwards with emails There was a manufactering flaw with the design of this sofa bed . The back of the sofa would move with the slightest bit of pressure applied . I contacted the after sales team and spoke to Amy who didn't see what the problem was no matter how many time I explained what was happening and sent countless videos and and photos. The design and contruction of this sofa has major flaws . I will not ever buy another piece of furniture from this company again. Poor after sales service and poorly thought out designs in terms of functionality .I do not recommend buying any furntiture from this company. Avoid at all costs.”
“I am extremely disappointed with my experience with this company. I purchased a table that arrived in a completely different colour and size from what I had originally ordered.
Naturally, I wanted to return the item as it was not what I had paid for. I had the original packaging, box and receipt, yet the staff were incredibly rude, unhelpful and dismissive when I attempted to arrange a return.
To make matters worse, I was told that I would have to pay £90 just to return an item that was incorrectly supplied in the first place! I find this completely unacceptable. Why should a customer be financially penalised for receiving a product that does not match what they ordered?
The complete lack of professionalism, customer care and willingness to resolve the situation was shocking. What should have been a straightforward return turned into an unnecessarily stressful and unpleasant experience.
I would strongly advise anyone considering purchasing from this company to think twice. Extremely disappointing service, and I certainly won’t be shopping here again.”
“I am extremely disappointed with my experience with this company. I purchased a table that arrived in a completely different colour and size from what I had originally ordered.
Naturally, I wanted to return the item as it was not what I had paid for. I had the original packaging, box and receipt, yet the staff were incredibly rude, unhelpful and dismissive when I attempted to arrange a return.
To make matters worse, I was told that I would have to pay £90 just to return an item that was incorrectly supplied in the first place! I find this completely unacceptable. Why should a customer be financially penalised for receiving a product that does not match what they ordered?
The complete lack of professionalism, customer care and willingness to resolve the situation was shocking. What should have been a straightforward return turned into an unnecessarily stressful and unpleasant experience.
I would strongly advise anyone considering purchasing from this company to think twice. Extremely disappointing service, and I certainly won’t be shopping here again.”
“I am extremely disappointed with my experience with this company. I purchased a table that arrived in a completely different colour and size from what I had originally ordered.
Naturally, I wanted to return the item as it was not what I had paid for. I had the original packaging, box and receipt, yet the staff were incredibly rude, unhelpful and dismissive when I attempted to arrange a return.
To make matters worse, I was told that I would have to pay £90 just to return an item that was incorrectly supplied in the first place! I find this completely unacceptable. Why should a customer be financially penalised for receiving a product that does not match what they ordered?
The complete lack of professionalism, customer care and willingness to resolve the situation was shocking. What should have been a straightforward return turned into an unnecessarily stressful and unpleasant experience.
I would strongly advise anyone considering purchasing from this company to think twice. Extremely disappointing service, and I certainly won’t be shopping here again.”
“I am extremely disappointed with my experience with this company. I purchased a table that arrived in a completely different colour and size from what I had originally ordered.
Naturally, I wanted to return the item as it was not what I had paid for. I had the original packaging, box and receipt, yet the staff were incredibly rude, unhelpful and dismissive when I attempted to arrange a return.
To make matters worse, I was told that I would have to pay £90 just to return an item that was incorrectly supplied in the first place! I find this completely unacceptable. Why should a customer be financially penalised for receiving a product that does not match what they ordered?
The complete lack of professionalism, customer care and willingness to resolve the situation was shocking. What should have been a straightforward return turned into an unnecessarily stressful and unpleasant experience.
I would strongly advise anyone considering purchasing from this company to think twice. Extremely disappointing service, and I certainly won’t be shopping here again.”
“Very Disappointing Product and Terrible Customer Service – Avoid!
I purchased a set of two coffee tables from this retailer, and what arrived was nothing like the pictures advertised on their website. The tables were two different colours, and the sizes did not match the measurements stated in the product description.
When I contacted the company to arrange a return, they initially wanted to charge me for returning a product that was clearly not as advertised! It took an unreasonable amount of time, effort, and repeated communication just to convince them to arrange a collection without charging me.
The whole experience was extremely frustrating and a complete waste of my time. Customers should not have to fight to return products that do not match their advertised descriptions.
Misleading product images, inaccurate measurements, and extremely poor customer service. I would not recommend this retailer and certainly won’t be shopping with them again.”
“Be aware of this company, read return policy, check items are indeed in stock. unless you want to lose £150 just for returning the what looks to be a quite cheap and undesirable product.
First, misleading delivery time online. It says ‘in stock’, but as soon as I placed the order, an email came through to say the item is out of stock and delivery would take 8 weeks instead.
Second, long delivery time, after repeated follow ups, 10 weeks later, the item finally arrived.
Third, we paid for the assembly service (£59), it was a simple putting a counter top on the cupboard, so if you have some DIY skill, I wouldn’t pay.
Fourth, the product looks cheap - acrylic paint instead of painted wood, and there are chips / white paint marks on the door. The colour looks different to the picture online. The delivery /assembly person ripped apart the packaging and now we are being charged for it when it comes to return.
Finally, when we want to return, we were told, because the packaging is damaged (by the assembly person!), we have to pay £91 according to their small print which was nowhere to be seen during the purchasing process. On top of that, we have to provide our own packaging and pay £45 for the return.
Never dealing with this company again!”
“If I could give 0 stars I would
Ordered a sofa that took ages to arrive, was so uncomfortable it was unusable. The had my sofa collected and still waiting 5 weeks for a refund”
“***AVOID AT ALL COSTS!!!***
Product took 8 weeks to arrive, when it did there are no instructions provided for assembly. It's a nightmare to assemble and the parts are also defective.
Save yourself heartache and hassle, do not buy from them”
“This review is in particular for after sales support.
The screw holes on one side of the sofa backrest arrived burst, manufacturing or delivery issues, and as s result the backrest was coming off.
They kept insisting adding a nut between hinge and screw when the wooden backrest had no grip in it.
Had to call a joiner and pay money to fix a new product.
Not buying again from them, not recommending.”
“Absolute rubbish. First none of the cushions are attached to the bed frame. When you use it as a bed it’s absolutely impossible to sleep as all cushions are moving when you try to change your sleeping position. Moreover when asked to return they claiming package was delivered on April when the record clearly show May. Don’t waste your money or time.”
“Do not trust this company!
I saw a sofa bed on their website advertised at a clearance price of £399 but out of stock. I contacted them through WhatsApp (suspicious) and they sent me their complete stock list of sofa beds (very unusual). Low and behold the one I wanted showed 1 in stock which I pointed out to Julia who seemed somewhat surprised! She asked if I would like it held and I replied yes I would buy it and went back to their website to do so. Surprise, surprise, it was still showing out of stock so I was told she would come back to me next morning. Guess what? She didn't, but the item was now in stock on their website at £659.
I immediately queried this price and referred back to the clearance price of £399 and the fact she,in writing, had agreed to hold the one in stock.
The answer, it had now been sold (miraculously overnight) but she could offer me a discount code!!!
Shambles of a company and avoid at all costs!!!”
“A company not to be trusted. Items advertised as “in stock” are, in reality, unavailable. Promised delivery dates are simply ignored. To make matters worse, they impose a 10% cancellation fee—even when they are clearly in breach of contract for failing to supply the order. Now they ask for my review!”
“waited for 3 months for a chair they said was in UK stock.
arrived from China, delivered damaged
i sent clear photos of damage, i refused delivery
they refused to refund in full which is what was owed
charged me £79 for me not accepting a damaged chair
avoid this company”
“I purchased a dressing table from this company in November, it was advertised on the website as grey, when it arrived it was beige. I contacted the company who asked for videos/photos of the items which I sent to them. After numerous messages back & forth from Amy I was informed that they would arrange a collection. The dressing table was finally collected in January!! It is now the 9th February and we still haven't been refunded. The excuse being is the courier company hasn't delivered the item back to Weilai, although they arranged the courier? My concern is where have the goods been all this time. Welia have said I will receive a refund once they receive the goods back & have inspected them. I would never buy from this company again! It is a drop shipping business, looks like goods come direct from China and you can't call Weilai concept, all communication is through whats app. I have now had to raise a case with my bank. Lesson learned always use credit card that way I would have raised a case through them straight away.”
“Bought sofa bed from this company over priced and very uncomfortable so tried to send it back but had nothing but trouble.please keep all the packaging because they will try to charge you £40 plus £80 to collect it buy the ruddiest delivery company. Please do not buy from this company.You have been warned”
“Bought a chair from them, after seeing it reviewed on YT and after a few months, the armrests/leather started to come off. Emailed them, and they told me issues need to be raised within 14 days of purchase, so pretty much tough luck. Really regret buying from them. Since then, the seat cushion has gone flat, and I've had to buy a seat pillow.
I hate throwing things away and waste but this chair is now unusable.”
