“cheap furniture, my item was not fit for purpose
poor customer service (amy)
refuse to return goods
refuse to issue refunds
refuse to provide returns address and contact information”
“SCAM company selling poor quality goods. I ordered the Marbella Textilene Rope Woven Outdoor Sofa Set with a 3-4 day delivery only to receive an email telling me there was a wait of 3-4 weeks. Item arrived and is totally unsuitable for outdoor weather as is some type of "woollen" material. It is rock hard to sit on due to the wooden bars on sofa and seats. It looks cheap and the table top is cheap wood marble effect. Not at all like i was expecting from the pictures. Emailed Amy in customer services and think she needs some training on how to handle complaints, i found her very short and dismissive and instead of acknowledging my complaint told me how “The quality is fine as all customers' feedback” Now i have to pay a fortune to return this piece of rubbish. I wish i had read the reviews beforehand as i would have never wasted my time and money. I would AVOID this company at all costs and stick to a local and reputable firm.”
“This company should be avoided at all costs..
I ordered a coffee table 499£ firstly when i ordered it said 3/4 days delivery
Then i get a email saying no stock it would be 3/4 weeks ? So i waited 4 weeks later it arrived it is shocking quality and the customer service is none existent..then someone emails me try to tell me its the nataural look of
The table top
It os thethey clearly have your money order from china they have no stock control none because its not there stock they basically order items with out money
I will upload pictures of the coffee table i ordered and the one that they are advertising
Hope this helps someone thinking to order anything from weilai concept!”
“SCAM firm operated by a kid called - Jiangquan Chen dropshipping poor quality goods from china research companies house he has a few entities. Purchase at your own risk but rest assured, these reviews below that are supposed to be positive can easily be grabbed from an SMM panel to add more credibility. He is also illegally using New York Times badges on his website so claim he has been mentioned in the press when he has not.”
“Miss sold a sofa bed, the one that arrived looks nothing like the one on the website. They want me to pay to return it. Absolutely shameful company. Do not trust the reviews on the website, look on Facebook and it seems common practice to scam customers with wrong / poor immitation items.”
“Avoid! I purchased a sofa from Welai concept and it was supposed to be delivered within a few days. The next day I received an email advising the sofa is out of stock and they haven't updated the website yet (first red flag). They offered me a different size sofa that could be delivered within 2 weeks or I could wait for 4-5 weeks for the one I originally ordere. I chose to wait for my sofa.
I then received a order tracking link. After clicking on the link, it showed me estimated delivery for end of January (2 months away) - second red flag. I started looking online for real reviews, checked the name of the company that the payment was made to (different to Welali, but it's common). After a short investigation, I knew the company director's name (Chinese national) and their registered address (a flat in London). I also checked their warehouse address on Google maps and it looked liked a small storage unit rather than a proper warehouse.
I asked Weilai for a refund. Almost immediately I received an email with an invoice marked as 'refined'. I asked them when I will receive my money back and they sent me another email with a link to their Terms and conditions and also stating that they will deduct 10% because I 'confirmed' (whatever they mean).
I then called my bank because luckily the payment was still pending, and asked them to cancel the transaction. After an anxious almost 24 hours wait, I had my money back in my bank account.
Lesson learned for the future, always read real reviews, don't believe that reviews on the company website are real.”
“DO NOT SHOP FROM WEILAI CONCEPT FRAUDULENT COMPANY READ OTHER 1 star reviews before you shop - Purchased a gold nesting table which was not gold more like copper or brown as described on other websites also table had other defects. I had to fight for a returns and had a really bad customer service experience ever in my entire life, have never experienced anything like it - I was basically told I was lying and nothing was wrong with the table but at the beginning I had been offered a compensation gift to say sorry but soon as I asked for a refund on the basis that the table was not as described and had defects they told me No everything I was telling them was not right so they insisted the table was gold and my lighting was either to dim or too ambient and small table had got tempered glass written on it which again they told it was the logo not writing - I got one email every 24hrs that was to basically patronise me and tell it no my true - eventually after telling them I have contacted trading standards and sending them emails of the consumers act 2015 they arranged a returns telling me they will look at the tables once received and decide if they will pay for returns or charge me - so obviously nothing was wrong with the table as they kept telling me even before looking at it so have charged me the return fee - I have reported them to trading standards and my bank so should get the returns charge back but would say never ever again and now I feel I can't trust any online stores - absolutely ridiculous- it's a fraud as I believe if I didn't take this further and threatened them with trading standards I would have not got my money back. Terrible awful company to deal with- STAY AWAY IF YOU CARE FOR YOUR SANITY AND MONEY"”
“Do not buy from this company. They sell illegal goods. The sofas I bought from them did not have the legally required Fire labels on them.
Also the packaging that they arrived in was in was very tatty. All the labels were in Chinese. Even the instructions for attaching the legs are in Chinese. The delivery was late, and the delivery guy told me that they had even had to make a hole in the outer plastic sacking to check the colour before they could be loaded. Should give you an idea of the kind of company you are dealing with.
At the moment I am trying to get a refund and get them to pick them up due to the fact that they do not meet the Furniture and Furnishings (Fire Safety) Regulations.
If I could give 0 stars that would be it.”
“If you have found this site and are looking for genuine reviews for this dreadful company, can I suggest you use the filter to isolate the 1 star reviews where you will see the same problems, again and again.
All the 5 star reviews are product descriptions, ridiculously written in marketing speak.
Trading Standards are aware.”
“Potential buyers BEWARE.
Focus on the negative reviews, not the ridiculously written positives, all written using the same language.
This company is a total nightmare to deal with. I had to get my bank involved to get my money back after they sent me chairs with no legs and refused to take them back.
Asked for them back after I was refunded by the bank and then wouldn't send a courier.
All the staff are called 'Amy' - some write in english, others not so much.
Truly the worst company I have ever dealt with.”
“I cannot express how fraudulent this company is - I ordered a coffee table showing that the table is in stock, I hadn’t receive an email to confirmed. A day or two later I emailed asking for an update, later Amy comes back with ‘it’s out of stock’ and offered alternatives also said if I do not come with an option automatically I will be refunded the original payment. I didn’t like the alternatives and asked for refund (the response time was like in days) these are high end luxury items the response should have been be quicker. Anyway she got back a day or two later advising if I want the refund she will deduct 10%,how does this work? WEILAI never had the item in stock it’s not my fault! I refused that and asked for the full refund and still arguing with them. I have in the mean time got my bank involved and classed this is as fraudulent company where they are charging customer for their item not being in stock looool. The company is funny and fraudulent I must say and Amy is clueless in what she is doing. Now they refunded me £117 out of £500, so another fraudulent case has been opened with both bank and police, I ordered and the item was out of stock, so I want my money back that’s all. I’m not sure if I should cry or laugh cos my bank fraud team are involved and will get the money back for me I am 1000% confident in that. I have also informed the metropolitan police fraud team and they are looking into this. Lucky I have all the emails to back the case, I may even take them up with a law suit as it’s stressful and it’s been weeks I haven’t had my full money refunded and may get compensation from all of this. HONESTLY PEOPLE THEY DO NOT HAVE ITEMS IN STOCK ITS A LIE SHOWING ON THE WEBSITE THEY DO. DO NOT ORDER FROM THEM. THEY WILL EMAIL BACK SAYING OUT OF STOCK CHOOSE ANOTHER ONE AND IF YOU DONT THEY WILL DEDUCT 10%. How the f that does work? Police and bank are also confused with this as their item was out of stock and they are charging me loool. Oh god.”
“Apalling company, advertising products as 'in stock' and then giving multiple excuses for 10 week delays.
Ordered 4 chairs, delivered in 2 batches. 2 sets of legs are missing and they are refusing to resolve.
If you have similar problems, I suggest you contact Trading Standards (who are already aware), request chargeback from your bank AND send details of your experience to the BBC pro gramme Rip Off Britain to investigate as they need to be exposed.”
“We had an extremely disappointing experience with our purchase from this company, and I want to share our account in the hope that it can assist others in managing their expectations when dealing with Weilai Concept.
Our choice was the Neekor coffee table, ordered through their website. Upon placing the order, we were promptly informed that the delivery would take 8-12 weeks due to the product's origin in China, which we accepted. Approximately 8 weeks into the waiting period, a gentle nudge via email led to the disclosure of a delivery date. Up to this point, everything seemed reasonable.
However, our satisfaction soon turned into frustration when the delivery team arrived. A large industrial-grade timber crate was deposited in our living room, and they left without assisting my wife (who was home alone) with removing the crate. Our previous experiences with other companies involved furniture assembly and packaging removal, making this stark contrast in service quality quite surprising and disappointing.
After reaching out to Weilai Concept seeking clarification, their response was astonishingly unhelpful. They sent a picture of a hammer, suggesting its use to open the crate and packaging. The situation was exacerbated by the fact that my wife was left to handle this hefty table unaided, considering the risk of injury from nails and splinters. The explanation given for the crate's delivery mode being a preventive measure against damage, while somewhat valid, neglects the fact that other overseas retailers manage to deliver items safely without imposing this burden on customers.
Upon my return home from abroad, approximately 10 days after the table's arrival, we managed to unpack the encased table only to discover a major oversight - the table lacked the attached legs. Despite scouring through drawers and packaging, the legs were nowhere to be found. Further investigation beneath the table yielded no screw holes where the legs could be affixed. Adding to the disappointment, the table displayed prominent scratches along its side. This entire ordeal rendered the entire delivery process subpar and inconsistent with our expectations.
Our attempts to seek assistance from their customer service were met with frustrating delays and, shockingly, a sarcastic response rather than any form of apology. I reached out to them regarding the missing legs on August 12th, and today, on the 15th, we have yet to receive a reply. Beyond the inconvenient delivery and surface scratches, the absence of table legs is a significant issue, fundamentally altering the advertised product. This experience highlights the need for caution when considering an order from Weilai Concept, as appearances can be deceiving, and what is presented may not align with the actual product received.”
“Terrible all round. Product is cheap china bad quality. Customer service is awful they don’t respond and then charge you to return their awful product. Scam!”
“Hello, i ordered 2 armchairs for my balcony. Unfortunatelly delivered 2 armchairs which dont match to each other. Stopped responding to my emails regarding resolution of issue. Unreliable company, stay away”
“I ordered a Gold Nesting Table a few weeks ago,paying £599 for it. I was very impressed with the speed of delivery. However the packaging seemed very old, this table had definitely been returned & re-dispatched. Guess what? It’s a defective piece 😡”
“I ordered the Nordic Shoe Storage, and the problems started from the very beginning. Firstly, it took an excruciating three months for the package to arrive.
When it finally did, I was shocked to find that the shoe storage unit was missing! The package contained screws and storage legs, some storage parts but the main door were missing. To make matters worse, the product's dimensions were completely wrong, measuring a staggering 127.5 cm instead of the specified 64 cm.
I tried contacting the seller multiple times to address the issue, but to my dismay, there was absolutely no response from their end. . I urge other potential buyers to be cautious when considering purchases from Weilai Concept's online store. Their lack of responsiveness, along with the inaccurate sizing and incomplete packages, make them a highly unreliable option.”
