“Hello, i ordered 2 armchairs for my balcony. Unfortunatelly delivered 2 armchairs which dont match to each other. Stopped responding to my emails regarding resolution of issue. Unreliable company, stay away”
“I ordered a Gold Nesting Table a few weeks ago,paying £599 for it. I was very impressed with the speed of delivery. However the packaging seemed very old, this table had definitely been returned & re-dispatched. Guess what? It’s a defective piece 😡”
“I ordered the Nordic Shoe Storage, and the problems started from the very beginning. Firstly, it took an excruciating three months for the package to arrive.
When it finally did, I was shocked to find that the shoe storage unit was missing! The package contained screws and storage legs, some storage parts but the main door were missing. To make matters worse, the product's dimensions were completely wrong, measuring a staggering 127.5 cm instead of the specified 64 cm.
I tried contacting the seller multiple times to address the issue, but to my dismay, there was absolutely no response from their end. . I urge other potential buyers to be cautious when considering purchases from Weilai Concept's online store. Their lack of responsiveness, along with the inaccurate sizing and incomplete packages, make them a highly unreliable option.”
“Avoid! This company has really bad practise. They lure customers into buying their products by giving false delivery dates on website. Then you receive the email that it will take 8-9 weeks to deliver the product. This has happened to me several times. And looking at the reviews, this is done completely on purpose.”
“I ordered 6 kitchen chairs, they said there would be a delay of 6 weeks as they did not have them in stock. When they arrived one chair had a broken leg. The company said they would replace this chair but would take 8-9 weeks to replace. It took over 15 weeks to arrive though Weiliaa, promised on many occasions it was 'on its way'. The chair was poorly made and a different colour. You can not call the company they have no phone number and AI answers most email queries, in my opinion, they are a company that imports from China does not look at whether goods are broken, and are not interested in making good. if you buy from this disreputable company use a credit card so you have protection under the S75 of the Consumer Credit Act.”
“DO NOT USE THIS COMPANY. A table arrived which was a completely different colour to what was on the website.
I have emailed every single day for 14 days trying to return - each response has avoided my request to be sent a returns address and has asked me something entirely random to prolong the conversation to 14 days, where the returns policy has now expired. The WORST customer service I have ever received and a complete scam of a company. AVOID.”
“This company is SCAM, did not receive the sofa and can not get any money back, for months, customer service just not replying. Trying to escalate via Trading Standards, do not know if will be able to get anything back. Stay away from this company!”
“Worse company ever! DO NOT BUY FROM THEM! I ordered a desk back in April, the top was damaged in transit. Customer services have gone on radio silence, not even sure if Amy is a real person! 3 months and no refund, beyond a joke really. If you’ve had a bad experience please report them to trading standards and flag with citizens advise! They’ve also delisted themselves from trust pilot, appears this review page is an open forum and there’s some really bad reviews on here, but Weilaiconcept have taken it upon themselves in an attempt to boost their ratings to load FAKE reviews.. They’re really easy to spot, poor English and the images have come straight from a photoshop catalogue! Beyond a joke.. Think there’s a FACEBOOK group that’s gathering momentum, worth checking out!”
“God awful company – Incorrect desk delivered, still haven’t collected, or resent the replacement. Customer services are a joke, no direct dial No. and totally faceless. Have reported Weilai Concept to trading standards and flagged Citizens advise.. DO NOT BUY FROM THEM!”
“Awful company, terrible quality goods and it takes 4 deliveries to get 1 item you order in different parcels without instructions. Over priced rubbish!!!”
“Great furniture awful customer services.
Been trying to return something for 2 weeks and I am not getting a proper response. I wouldn’t order from there again.”
“I have been waiting for delivery for 8 weeks and when it’s near to the delivery date I received an email saying that the item is broken in transit and that too the information was given only when I contacted them regarding delivery.
Very poor service”
“Do not buy from this company. The item ordered in November has still not arrived and after some customer service updates from "Amy" via email I have not heard back from then for two weeks despite constant emails from me. The telephone number is not taking calls or messages. I feel as though I have been scammed. They have had £1000 of my money for nearly 6 months and I have so far received nothing.”
“*** DO NOT BUY FROM Weilai Concept ***
I ordered Arbaz Office Desk back in Feb, and I'm still without a desk or refund!
Weilai Concept so called customer service is beyond a joke, they appear to have one customer service representative called Amy who is probably one of the directors or owners of the company. Weilai Concept do not have a customer services direct dial contact No. and appear to be completely faceless. Upon further research they are a drop-ship company importing goods from China, they have a small warehouse holding facility in London!
The Arbaz Office Desk originally delivered was completely the wrong desk, i.e., white not black and the wrong style! Amy did offer a complementary coat stand or side table as compensation if I agreed to keep the desk which I immediately declined. Another replacement was dispatched, but courier damaged the desk in transit, Amy did offer 10% if I agreed to accept the damaged deck (pic attached). After several attempts to find alternative product Amy arranged collection of the wrong desk and at the same time the courier would deliver the agreed replacement. This didn’t happen, the courier just collected the incorrect desk and the next morning I was notified by Amy the alternative dispatched desk had been in-fact dropped and shattered by the courier. I have since chased Amy relentlessly for a full refund, her initial reply was that she needed to check with the warehouse if the incorrect desk had been booked into the warehouse before any refund could be processed! I was honestly flabbergasted that I’m held to ransom for my refund for a desk that Weilai Concept delivered incorrectly more than 6 weeks ago in the first place! I have chased and chased all of this week and now Amy has gone on radio silence.
Worth noting that most of the reviews on this website are completely fake as Weilai Concept has no affiliation to BoConcept but do have a connection with Boohhome who no longer appear to be trading! Weilai Concept is a trading company of Jia Capital Ltd, company Reg. No. 12512493. The company director and registered business address can be found on Companies House if anybody needs to log an official compliant with the Trading Standards Authority.
*** LASTLY DO NOT BUY FROM Weilai Concept ****”
“Ordered a desk, they said it was out of stock but can sent a smaller version at a discount.
After agreeing they tried to send a different model.
Hustlers. Avoid.”
