“Purchased a garden sofa set from Weilai Concept and it's been a fantastic addition to my summer. Despite some mixed reviews online, my experience has been overwhelmingly positive, with the set showcasing excellent durability and style. A well-deserved 5-star rating for quality and comfort!”
“I recently purchased a sintered stone office desk from Weilai Concept and couldn't be happier. The desk's quality is exceptional, with a durable surface that resists scratches and stains. Its sleek, minimalist style fits perfectly into my office aesthetic. The desk is also highly practical, providing ample workspace without taking up too much room. Delivery was prompt, arriving well within the estimated time. Highly recommend!”
“DO NOT SHOP FROM WEILAI CONCEPT FRAUDULENT COMPANY READ OTHER 1 star reviews before you shop - Purchased a gold nesting table which was not gold more like copper or brown as described on other websites also table had other defects. I had to fight for a returns and had a really bad customer service experience ever in my entire life, have never experienced anything like it - I was basically told I was lying and nothing was wrong with the table but at the beginning I had been offered a compensation gift to say sorry but soon as I asked for a refund on the basis that the table was not as described and had defects they told me No everything I was telling them was not right so they insisted the table was gold and my lighting was either to dim or too ambient and small table had got tempered glass written on it which again they told it was the logo not writing - I got one email every 24hrs that was to basically patronise me and tell it no my true - eventually after telling them I have contacted trading standards and sending them emails of the consumers act 2015 they arranged a returns telling me they will look at the tables once received and decide if they will pay for returns or charge me - so obviously nothing was wrong with the table as they kept telling me even before looking at it so have charged me the return fee - I have reported them to trading standards and my bank so should get the returns charge back but would say never ever again and now I feel I can't trust any online stores - absolutely ridiculous- it's a fraud as I believe if I didn't take this further and threatened them with trading standards I would have not got my money back. Terrible awful company to deal with- STAY AWAY IF YOU CARE FOR YOUR SANITY AND MONEY"”
“My experience with Weilai Concept has been exceptional in every aspect. Their furniture designs are not only aesthetically pleasing but also highly functional, adding both style and practicality to my home. Additionally, their customer service was top-notch, and the delivery time was surprisingly quick, making my overall shopping experience with Weilai Concept truly satisfying.”
“Do not buy from this company. They sell illegal goods. The sofas I bought from them did not have the legally required Fire labels on them.
Also the packaging that they arrived in was in was very tatty. All the labels were in Chinese. Even the instructions for attaching the legs are in Chinese. The delivery was late, and the delivery guy told me that they had even had to make a hole in the outer plastic sacking to check the colour before they could be loaded. Should give you an idea of the kind of company you are dealing with.
At the moment I am trying to get a refund and get them to pick them up due to the fact that they do not meet the Furniture and Furnishings (Fire Safety) Regulations.
If I could give 0 stars that would be it.”
“I recently bought a chair, and I have to say, its quality exceeded my expectations, just as I anticipated. I firmly believe this chair is constructed to endure for a lifetime. The process of ordering online went smoothly, and when I decided on a different color, it was a breeze to make the change. I want to express my gratitude for the outstanding service. Many thanks!”
“I recently bought a chair, and I have to say, its quality exceeded my expectations, just as I anticipated. I firmly believe this chair is constructed to endure for a lifetime. The process of ordering online went smoothly, and when I decided on a different color, it was a breeze to make the change. I want to express my gratitude for the outstanding service. Many thanks!”
“If you have found this site and are looking for genuine reviews for this dreadful company, can I suggest you use the filter to isolate the 1 star reviews where you will see the same problems, again and again.
All the 5 star reviews are product descriptions, ridiculously written in marketing speak.
Trading Standards are aware.”
“Potential buyers BEWARE.
Focus on the negative reviews, not the ridiculously written positives, all written using the same language.
This company is a total nightmare to deal with. I had to get my bank involved to get my money back after they sent me chairs with no legs and refused to take them back.
Asked for them back after I was refunded by the bank and then wouldn't send a courier.
All the staff are called 'Amy' - some write in english, others not so much.
Truly the worst company I have ever dealt with.”
“I recently upgraded my space with the Tandy Dressing Table from Weilai Concept, and it's truly transformed my mornings! The elegant design speaks volumes about its refined aesthetics, while the practical layout—with its ample storage options—keeps all my essentials organized and within reach. The quality is evident in the sturdy build and the smooth, luxe finish of the wood. What's more, the mirror offers the perfect perspective, making my beauty routines a delightful experience. This piece isn't just furniture; it's a slice of luxury that resonates with my style!”
“I recently purchased the Tandy Dressing Table and it's truly a gem! Its sleek design fits perfectly with my bedroom decor, and the quality is exceptional for the price. The drawers glide smoothly, providing ample storage. It's not just functional but also adds a touch of elegance to my daily routine. Highly recommend for anyone seeking style and practicality.”
“I cannot express how fraudulent this company is - I ordered a coffee table showing that the table is in stock, I hadn’t receive an email to confirmed. A day or two later I emailed asking for an update, later Amy comes back with ‘it’s out of stock’ and offered alternatives also said if I do not come with an option automatically I will be refunded the original payment. I didn’t like the alternatives and asked for refund (the response time was like in days) these are high end luxury items the response should have been be quicker. Anyway she got back a day or two later advising if I want the refund she will deduct 10%,how does this work? WEILAI never had the item in stock it’s not my fault! I refused that and asked for the full refund and still arguing with them. I have in the mean time got my bank involved and classed this is as fraudulent company where they are charging customer for their item not being in stock looool. The company is funny and fraudulent I must say and Amy is clueless in what she is doing. Now they refunded me £117 out of £500, so another fraudulent case has been opened with both bank and police, I ordered and the item was out of stock, so I want my money back that’s all. I’m not sure if I should cry or laugh cos my bank fraud team are involved and will get the money back for me I am 1000% confident in that. I have also informed the metropolitan police fraud team and they are looking into this. Lucky I have all the emails to back the case, I may even take them up with a law suit as it’s stressful and it’s been weeks I haven’t had my full money refunded and may get compensation from all of this. HONESTLY PEOPLE THEY DO NOT HAVE ITEMS IN STOCK ITS A LIE SHOWING ON THE WEBSITE THEY DO. DO NOT ORDER FROM THEM. THEY WILL EMAIL BACK SAYING OUT OF STOCK CHOOSE ANOTHER ONE AND IF YOU DONT THEY WILL DEDUCT 10%. How the f that does work? Police and bank are also confused with this as their item was out of stock and they are charging me loool. Oh god.”
“The Comfort Bliss Chair has completely transformed my sitting experience, making it an absolute pleasure to spend hours seated in front of my desk or lounging in the living room. As an individual who spends a significant portion of their day working from home, finding a chair that offers both ergonomic support and unparalleled comfort was crucial, and the Comfort Bliss Chair has exceeded all my expectations.”
“The sofa appears well-constructed and sturdy. The frame seems durable, and the fabric feels like it can withstand regular use. I have been using it daily, and so far, there are no signs of wear or tear. The stitching is neat, and the materials used give the impression that it will stand the test of time.”
“One of the standout features of this sofa is its durability. I've had it for a few months now, and it still looks and feels brand new. The construction is solid, and I can tell that this piece is built to last. Even with daily use by both me and my family, there's been no sagging or loss of cushion support”
“When it comes to comfort, this sofa truly shines. The cushions are plush and supportive, providing a cozy spot for lounging, reading, or even napping. The seating depth is just right, striking a balance between comfort and posture support. Whether I'm hosting a gathering or simply relaxing after a long day, this sofa offers a wonderful place to unwind.”
“The Comfort Bliss Chair has completely transformed my sitting experience, making it an absolute pleasure to spend hours seated in front of my desk or lounging in the living room. As an individual who spends a significant portion of their day working from home, finding a chair that offers both ergonomic support and unparalleled comfort was crucial, and the Comfort Bliss Chair has exceeded all my expectations.”
“Apalling company, advertising products as 'in stock' and then giving multiple excuses for 10 week delays.
Ordered 4 chairs, delivered in 2 batches. 2 sets of legs are missing and they are refusing to resolve.
If you have similar problems, I suggest you contact Trading Standards (who are already aware), request chargeback from your bank AND send details of your experience to the BBC pro gramme Rip Off Britain to investigate as they need to be exposed.”
“One feature that truly impressed me is its versatility. The adjustable height settings allow me to use it as a coffee table when lounging with friends, or I can raise it up to a comfortable height for working while standing. It's like having multiple tables in one!”
