“Do not trust this company!
I saw a sofa bed on their website advertised at a clearance price of £399 but out of stock. I contacted them through WhatsApp (suspicious) and they sent me their complete stock list of sofa beds (very unusual). Low and behold the one I wanted showed 1 in stock which I pointed out to Julia who seemed somewhat surprised! She asked if I would like it held and I replied yes I would buy it and went back to their website to do so. Surprise, surprise, it was still showing out of stock so I was told she would come back to me next morning. Guess what? She didn't, but the item was now in stock on their website at £659.
I immediately queried this price and referred back to the clearance price of £399 and the fact she,in writing, had agreed to hold the one in stock.
The answer, it had now been sold (miraculously overnight) but she could offer me a discount code!!!
Shambles of a company and avoid at all costs!!!”
“A company not to be trusted. Items advertised as “in stock” are, in reality, unavailable. Promised delivery dates are simply ignored. To make matters worse, they impose a 10% cancellation fee—even when they are clearly in breach of contract for failing to supply the order. Now they ask for my review!”
“Though item was delayed, communication was good from the company and a free gift was offered due to the delays. The item was well packaged and is of good quality. Overall very happy and would recommend.”
“Shocking service and communication order a coffee table and am still waiting for delivery item got delivered to there freight forwarder who are unable to give me a date when delivery will take place they did inform me it would be the 30th march took the day off to be at home NOTHING called they said "Ahhhhhhhhhhh yeah that never went out today, Not gonna lie not sure when we can deliver !!!!!!!!!!" called Weilai and i might as well have saved my breath total waste of time DO NOT USE this company”
“Absolutely chuffed with the dining table—it fits our home perfectly. The person I dealt with was spot on, too. Couldn't be happier with the whole experience.”
“Absolutely chuffed with the dining table—it fits our home perfectly. The person I dealt with was spot on, too. Couldn't be happier with the whole experience.”
“Absolutely chuffed with the dining table—it fits our home perfectly. The person I dealt with was spot on, too. Couldn't be happier with the whole experience.”
“The seller was really thoughtful — they gave us the chance to choose the right colour. The sofa itself is excellent; it's got a great presence, the seat depth is just right, and it’s lovely and soft to sit on.”
“The seller was really thoughtful — they gave us the chance to choose the right colour. The sofa itself is excellent; it's got a great presence, the seat depth is just right, and it’s lovely and soft to sit on.”
“waited for 3 months for a chair they said was in UK stock.
arrived from China, delivered damaged
i sent clear photos of damage, i refused delivery
they refused to refund in full which is what was owed
charged me £79 for me not accepting a damaged chair
avoid this company”
“Excellent purchase. Top-notch craftsmanship—every detail meets expectations for the price. A+ for delivery (no damage). Very satisfied and would recommend without hesitation. Will buy again.”
“I purchased a dressing table from this company in November, it was advertised on the website as grey, when it arrived it was beige. I contacted the company who asked for videos/photos of the items which I sent to them. After numerous messages back & forth from Amy I was informed that they would arrange a collection. The dressing table was finally collected in January!! It is now the 9th February and we still haven't been refunded. The excuse being is the courier company hasn't delivered the item back to Weilai, although they arranged the courier? My concern is where have the goods been all this time. Welia have said I will receive a refund once they receive the goods back & have inspected them. I would never buy from this company again! It is a drop shipping business, looks like goods come direct from China and you can't call Weilai concept, all communication is through whats app. I have now had to raise a case with my bank. Lesson learned always use credit card that way I would have raised a case through them straight away.”
“Bought sofa bed from this company over priced and very uncomfortable so tried to send it back but had nothing but trouble.please keep all the packaging because they will try to charge you £40 plus £80 to collect it buy the ruddiest delivery company. Please do not buy from this company.You have been warned”
“Bought a chair from them, after seeing it reviewed on YT and after a few months, the armrests/leather started to come off. Emailed them, and they told me issues need to be raised within 14 days of purchase, so pretty much tough luck. Really regret buying from them. Since then, the seat cushion has gone flat, and I've had to buy a seat pillow.
I hate throwing things away and waste but this chair is now unusable.”
“I bought a dressing table online, advertised as grey, it arrived looked like direct from China. When I opened the boxes the dressing table was brown. I tried to reach out to the company which can only be done via what’s app or emails. When I eventually got a response I had to provide photos & videos of the product, then I had to send pictures of everything packaged up. The dressing table wasn’t collected till first week in January after numerous emails. It’s now the 19th January and I still haven’t received my refund as they are saying the courier company that they arranged to collect it hadn’t delivered it back to them yet! Total nightmare! Wish I had read reviews before I placed an order!”
“I was a bit concerned after reading some comments that it might arrive damaged, but mine was in perfect condition. It took me about 15min to assemble it by myself, and it looks amazing!”
“I had an excellent experience purchasing from Weilai Concept and was genuinely impressed from the beginning to the end of the process. The furniture has a very modern, design-led feel while still being practical for everyday living. Once the item arrived, the quality was immediately clear — solid construction, well-finished details, and materials that feel durable and premium. It looks even better in person than it did online, which is always reassuring when ordering furniture.
The delivery was well organised, with clear updates and professional handling, making the whole experience stress-free. The piece fits perfectly into our space and has completely elevated the look of the room. It feels like furniture that has been thoughtfully designed and built to last, rather than something mass-produced. Overall, Weilai Concept offers a great balance of contemporary design, quality, and reliability, and I would happily recommend them.”
