*** DO NOT BUY FROM Weilai Concept *** I ordered Arbaz Office Desk back in Feb, and I'm still without a desk or refund! Weilai Concept so called customer service is beyond a joke, they appear to have one customer service representative called Amy who is probably one of the directors or owners of the company. Weilai Concept do not have a customer services direct dial contact No. and appear to be completely faceless. Upon further research they are a drop-ship company importing goods from China, they have a small warehouse holding facility in London! The Arbaz Office Desk originally delivered was completely the wrong desk, i.e., white not black and the wrong style! Amy did offer a complementary coat stand or side table as compensation if I agreed to keep the desk which I immediately declined. Another replacement was dispatched, but courier damaged the desk in transit, Amy did offer 10% if I agreed to accept the damaged deck (pic attached). After several attempts to find alternative product Amy arranged collection of the wrong desk and at the same time the courier would deliver the agreed replacement. This didn’t happen, the courier just collected the incorrect desk and the next morning I was notified by Amy the alternative dispatched desk had been in-fact dropped and shattered by the courier. I have since chased Amy relentlessly for a full refund, her initial reply was that she needed to check with the warehouse if the incorrect desk had been booked into the warehouse before any refund could be processed! I was honestly flabbergasted that I’m held to ransom for my refund for a desk that Weilai Concept delivered incorrectly more than 6 weeks ago in the first place! I have chased and chased all of this week and now Amy has gone on radio silence. Worth noting that most of the reviews on this website are completely fake as Weilai Concept has no affiliation to BoConcept but do have a connection with Boohhome who no longer appear to be trading! Weilai Concept is a trading company of Jia Capital Ltd, company Reg. No. 12512493. The company director and registered business address can be found on Companies House if anybody needs to log an official compliant with the Trading Standards Authority. *** LASTLY DO NOT BUY FROM Weilai Concept ****