I cannot express how fraudulent this company is - I ordered a coffee table showing that the table is in stock, I hadn’t receive an email to confirmed. A day or two later I emailed asking for an update, later Amy comes back with ‘it’s out of stock’ and offered alternatives also said if I do not come with an option automatically I will be refunded the original payment. I didn’t like the alternatives and asked for refund (the response time was like in days) these are high end luxury items the response should have been be quicker. Anyway she got back a day or two later advising if I want the refund she will deduct 10%,how does this work? WEILAI never had the item in stock it’s not my fault! I refused that and asked for the full refund and still arguing with them. I have in the mean time got my bank involved and classed this is as fraudulent company where they are charging customer for their item not being in stock looool. The company is funny and fraudulent I must say and Amy is clueless in what she is doing. Now they refunded me £117 out of £500, so another fraudulent case has been opened with both bank and police, I ordered and the item was out of stock, so I want my money back that’s all. I’m not sure if I should cry or laugh cos my bank fraud team are involved and will get the money back for me I am 1000% confident in that. I have also informed the metropolitan police fraud team and they are looking into this. Lucky I have all the emails to back the case, I may even take them up with a law suit as it’s stressful and it’s been weeks I haven’t had my full money refunded and may get compensation from all of this. HONESTLY PEOPLE THEY DO NOT HAVE ITEMS IN STOCK ITS A LIE SHOWING ON THE WEBSITE THEY DO. DO NOT ORDER FROM THEM. THEY WILL EMAIL BACK SAYING OUT OF STOCK CHOOSE ANOTHER ONE AND IF YOU DONT THEY WILL DEDUCT 10%. How the f that does work? Police and bank are also confused with this as their item was out of stock and they are charging me loool. Oh god.