I think this “service” is a scam to take your money with no real help to get a refund. The web site says that the driver will monitor your flight status but it was clear that mine did not. Once on the plane, which was delayed by only ten minutes, I had no way of knowing that the actual flight time was going to delay my arrival by over an hour. I can understand that the driver wants to get on with his work by not waiting more than an hour, but I had no way to call or send a message once I was in the air. Don’t ever book with this company because the airlines are subject to so many delays that travelers cannot guarantee their arrival time even within an hour and your ability to reach customer service to request a refund is next to impossible.