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Welcome Pickups Reviews

4.97 Rating 4,722 Reviews
99% of reviewers recommend Welcome Pickups
Company Reviews
Read Welcome Pickups Reviews
98.90%
4670 Reviews
0.47%
22 Reviews
0.15%
7 Reviews
0.02%
1 Reviews
0.47%
22 Reviews

About Welcome Pickups: The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver
delivery methods
Next Day
average delivery time
99%
on-time delivery
98%
accurate and undamaged orders
Customer Service
Email, Telephone, Live Chat
communication channels
Under an hour
queries resolved in
customer service
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Christina
Verified Buyer
"Excellent service - friendly, reliable and helpful. Driver dropping us off at airport returned back to airport to return glasses we had dropped in the cab and wouldn’t even take payment. We would definitely use again."
Helpful Report
Posted 5 hours ago
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Anonymous
Verified Buyer
"Proffessional, polite, quick and helpfull. 5 stars."
Helpful Report
Posted 6 hours ago
Elizabeth
Verified Buyer
"Punctual, friendly and helpful drivers"
Helpful Report
Posted 6 hours ago
Anonymous
Verified Buyer
"Great service, reliable friendly - picked up from airport out and hotel back and no issues despite our flight being delayed - would definitely use again and recommend"
Helpful Report
Posted 7 hours ago
Zainab
Verified Buyer
"I highly recommend welcome transfer services for excellent, efficient and prompt airport transfer."
Helpful Report
Posted 12 hours ago
Thank you Zainab for taking the time to leave this review. The 5 stars always make us happy! Looking forward to welcoming you again the near future!
Posted 8 hours ago
Marcia
Verified Buyer
"Excellent informative service. Very friendly driver who arrived ahead of schedule well on time. Clean car and effortless transfer. Very good price and cheaper than the waiting taxis. Impressed and would not hesitate to recommend."
Helpful Report
Posted 12 hours ago
Wow, Marcia thank you very much for this stellar review! We do hope we get to welcome you again in our other destinations. Happy travels!
Posted 8 hours ago
Mark
Verified Buyer
"Drivers very helpful and courteous. Well done.☘️"
Helpful Report
Posted 14 hours ago
Hello Mark! Thank you for your positive review! We are looking forward to welcoming you in the near future in one (or more) of our destinations! All the best
Posted 8 hours ago
Carina
Verified Buyer
"Contratei o serviço de transfer aeroporto-hotel-aeroporto em Madri. Aeroporto-hotel para o dia 28/01 Hotel-aeroporto para o dia 01/02 Somente a segunda viagem aconteceu. A primeira foi cancelada menos de 24 horas antes, sem reembolso do valor pago."
Helpful Report
Posted 1 day ago
Carina,

Thank you for taking the time to leave a review. As you were in Madrid at the time, you probably have noticed that there was almost a month of taxi strike in the Spanish capital, which prevented us to operate. However, your booking had been processed through our partner Mozio, who has yet to process your refund. I recommend you contact them directly through their customer support service and they will be happy to proceed with your refund. We apologize for the inconvenience and hope you will receive your refund shortly.
Posted 16 hours ago
Drew
Verified Buyer
"Excellent..on time and a comfortable transfer"
Helpful Report
Posted 1 day ago
Drew, thank you for this 5-star review! We are happy you found Welcome excellent. Hope to welcome you again soon!
Posted 8 hours ago
Carl
Verified Buyer
"Excellent service, reliable and prompt. Friendly drivers and good communication!"
Helpful Report
Posted 1 day ago
We are happy to hear you had a pleasant Welcome experience Carl! Thank you for taking the time to leave your reviews! Don't hesitate to book with us in the near future!
Posted 8 hours ago
Katarzyna
Verified Buyer
"Perfect transportation, on time and easy to follow, thanks to notifications. Very kind and helpful drivers."
Helpful Report
Posted 1 day ago
We take pride in our drivers and are so happy to read you had an excellent Welcome experience Katarzyna! We hope to welcome you again in one of our destinations soon!
Posted 8 hours ago
Rob
Verified Buyer
"Really pleased with the service, received reminder 24 hours before pick up, updates when drivers arrived. Friendly, English speaking, on time, genuinely friendly and shared some really helpful tips and hints. What more could I ask for."
Helpful Report
Posted 1 day ago
Paul
Verified Buyer
"Very professional and very courteous. Thank you."
Helpful Report
Posted 1 day ago
Frances
Verified Buyer
"Excellent both pick up and drop off. Victor our driver was very polite, gave us very useful information. And was a very good driver. It was all very efficient. X Frances Atwill"
Helpful Report
Posted 1 day ago
Jeanne
Verified Reviewer
"Excellent service very nice driver on time speaking perfectly English"
Helpful Report
Posted 1 day ago
Thomas
Verified Buyer
"Very friendly, helpful drivers. On time and a great experience!"
Helpful Report
Posted 2 days ago
Anonymous
Unverified Reviewer
"Friendly, knowledgable and timely transfers. Completely trustworthy"
Helpful Report
Posted 2 days ago
Damien
Verified Buyer
"This was a seamless service with a professional Driver and punctual to every pick up. I would recommend to anybody."
Helpful Report
Posted 2 days ago
James
Verified Buyer
"Very efficient"
Helpful Report
Posted 2 days ago
James
Verified Buyer
"Excellent service. Very efficient. Drivers very friendly and helpful and spoke good English. Sent text message on arrival. Particularly useful was photo and details of driver which were sent in advance. Highly recommended."
Helpful Report
Posted 2 days ago
Welcome Pickups is rated 4.97 based on 4,722 reviews
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