Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.82

4.8 Rating 6,471 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,471 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

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“Best transfer in Mykonos. Very polite and friendly people”

Helpful Report

Posted 2 days ago

“Amir was friendly, helpful, caring and told us much about the city, history and architecture. He found us right away as we approached the pick up point. Thanks Amir, it was nice meeting you.”

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Posted 1 week ago

“Welcome pick-ups was reliable and well priced. We needed to change our pickup time last minute and they quickly assigned us a new driver who contacted us and ensured he knew our needs. Communication was excellent and they provided a van so our 5 passengers with luggage could travel together.”

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Posted 1 week ago

“BAD experience. I booked a premium "Meet & Greet" at Fiumicino for a guest, but the driver failed to show up. He was incredibly slow to respond to my WhatsApp messages, and when he finally did, he claimed he sent a replacement. However, he gave me the wrong phone number for this new driver, creating total chaos. The paid service says that they will wait an hour in the airport for the person - based on our conversations, they didn't even wait more than ten minutes. To top it off, he blamed me for supposedly sending him to a different address. He changed his story multiple times, and making up inconsistent excuses. My guest was left stranded and stressed at the airport. Avoid at all costs. Booking #w-6473237-1”

Helpful Report

Posted 2 weeks ago

Hi there, sorry to hear about what happened to your client's transfer. This is definitely not the kind of service we would like you or your client's to experience with Welcome. We would like to review this for you. Rest assured someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 2 weeks ago

“I booked the service for Athens airport to include a meet and greet so that I didn't have to find my way through a taxi line, find the driver, etc. I did not get the meet and greet and instead had to find my driver outside past the taxi's. The driver was very professional, great service; however had I wanted to manage my luggage I would have been better off getting a taxi (cheaper and less hassle).”

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Posted 2 weeks ago

“We had a large group that needed picked up from the Athens Greece airport. (And then a return trip a week later.) Also needed transportation to a wedding about 45 minutes away, and back. Every time the driver was very prompt, helpful, courteous with a clean nice vehicle. Additionally, the price was very good compared to others. I was very pleased with Welcome Pickups. On future trips, they will be my first go to for transportation. Well done!”

Helpful Report

Posted 2 weeks ago

“We used this service for a transfer to Galveston. My husband left a jacket by mistake in the trunk of the car. I contacted the driver and he said he had the jacket. I sent him my information and never heard back. Contacted the company, no help at all. I think the driver wanted me to venmo money for the postage that he would keep. Driver then lied and said he did not have the jacket. Your company is only as good as the employees, you hire liars and thiefs.”

Helpful Report

Posted 3 weeks ago

Hello Traveler, we are sorry to learn of the lost jacket issue, please contact our team at hello@welcomepickups.com with your transfer id so that they may look into assisting you further. Thank you for reaching out.

Posted 3 weeks ago

“Initially had problems with transfer and sightseeing. Website had only FAQs. However, once i was able to communicate directly with a member of staff, everything worked out fine. Very responsive and helpful staff. As soon as things were sorted out, we received a message right away from our driver confirming everything. We are looking forward to sightseeing and transfer to hotel.”

Helpful Report

Posted 3 weeks ago

Hi there! Sorry to hear about what happened to your tour and transfer. We would like to review this case for you. Rest assured someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 3 weeks ago

“Our three Welcome Pickups we experienced in Rome were excellent. They were all on time and the vehicles we very nice and comfortable. The Drivers were all very nice although the Driver who took to the catch the Windstar ship did not speak much English so was hard to communicate with. But, he was very efficient and took us right up to where we needed to aboard out ship. We appreciated all the Drivers. My only complaint is the extra charge to move the time for pickup at the Rome Airport by one hour. It took the same amount of time to get there as quoted originally and did not seem like a busy time traffic wise. Thank you, Ruth Usher”

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Posted 3 weeks ago

“Excellent service and a good price Use them all over the world”

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Posted 1 month ago

“Worst service, charge to city $122.89”

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Posted 1 month ago

Hello, we are sorry to learn of the dissatisfaction in regards to a charge, please contact our support team at hello@welcomepickups.com via email so that they can look into all your concerns and assist you. Thank you for reaching out.

Posted 1 month ago

“The Driver was very professional. The pic up company transfer overcherge me 38 Euros if i had taken a taxi from the airport doir to doir i would have paid 20Euros,The trip was a very small distance from the airport. I felt the journey wasn't worth the amount i was charged, the company charge me 18Euros for the booking. Zeze Camden”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear about what happened to your transfer. I understand your concern and we will review this for you. Rest assured, someone from our team will reach out to you as soon as possible to assist you. Thank you for your time and for bringing this to your attention.

Posted 1 month ago

“Every ride with Welcome Pickups has been perfect. Even when we booked a half day tour, our driver was very accommodating. I made referrals to friends”

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Posted 1 month ago

“I had guests flying to Morocco, Casablanca, and their luggage was lost. I got in contact with their driver, Adil El Ouien, and he was so kind and patient, he waited nearly 2 hours for them. Welcome Pickups is really great, they are so reliable. When you send them an email, they reply so quickly. I will definitely be using their services again. Very reliable, congratulations!”

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Posted 1 month ago

“Sovittu lentokenttäkuljetus peruttiin lennon aikana. Jouduin etsimään itse taksin lentokentällä hirveässä hässäkässä. Välttäkää tätä yhtiötä.”

Helpful Report

Posted 2 months ago

Hi Markku! We want to extend our sincerest apologies for the recent experience you had your transfer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 2 months ago

“Welcome Pickups took £120 for two transfers, then they cancelled before the pick up time. We then had to pay again to independent taxis to bring us from Glasgow Airport to the West End and back again. Told via email that if I didn't reclaim the full refund within 48 hours then they would send me a voucher. Then when I click to claim the full refund, the page doesn't work. Avoid !!!”

Helpful Report

Posted 3 months ago

Hello Clare, we are sorry to learn of the cancelation and later issue with your refund, please contact our team directly at hello@welcomepickups.com with your transfer id so that we may look into assisting you. Thank you for reaching out.

Posted 3 months ago

“The driver was over 30 minutes late for pick up at the airport. I suggested this to a friend BEFORE I used it and she had a horrible experience in Panama. Will NEVER USE AGAIN”

Helpful Report

Posted 3 months ago

Hello Traveler, we are very sorry to learn of the driver showing up late for your scheduled pickup, please contact our team at hello@welcomepickups.com with your transfer id so that we may look into your concerns further. Thank you for reaching out.

Posted 3 months ago

“I booked two transfers from SFO to Berkeley with Welcome Pickups (for 7 people in total). Both were cancelled by Welcome Pickups – the first one about 11 hours before pickup, the second one while we were already on the plane to San Francisco. I had to organize an alternative taxi for four children and three adults at the last minute right after landing – exactly the kind of stress I wanted to avoid by booking in advance. Even worse, although both bookings were cancelled by Welcome Pickups, the refund I received was about €40 less than what I originally paid. Customer service was friendly but completely unhelpful, simply blaming “bank fees” instead of taking responsibility for a refund shortfall that clearly resulted from their own cancellations. A company that cancels confirmed transfers and leaves customers to cover extra costs cannot be considered reliable. I will definitely not use Welcome Pickups again and would advise others to be cautious before booking.”

Helpful Report

Posted 3 months ago

Hello Klaus, we are truly sorry to learn of the experience you faced with your recent transfer in San Francisco and their cancelation, please do not hesitate to contact our team at hello@welcomepickups.com with your transfer id so that they may take a deeper look into your concerns and assist you. Thank you for reaching out.

Posted 3 months ago

“They never come to pick me up 12:30 from Beograd to the airport Never never use them again Confirmation number Monday, 16 Mar Order #w-5981244-2 And I couldn’t contact them”

Helpful Report

Posted 3 months ago

Hi there, sorry to hear about what happened. I understand that you have booked your transfer for 16th of March. Someone from our team will reach out to you and assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 3 months ago

“Our luggage was lost by American airlines. I informed our driver we were filling out a form to get our luggage back and he left us stranded at the airport with no transportation. I called the dispatcher who told me to take a taxi ,to our condo (150.00) and the company will reimburse me. The company lied, they did not reimburse me.”

Helpful Report

Posted 4 months ago

Hi there, sorry to hear about what happened especially what happened with your lost luggage. I understand that you were already in touch with our Support team regarding this. Rest assure our team will review your case and one of our team members will reach out to you regarding this. Thank you for your time and for bringing this to our attention.

Posted 3 months ago

Welcome Pickups is rated 4.8 based on 6,471 reviews