Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.83

4.8 Rating 6,429 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,429 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Welcome Pickups to go from Bodrum, Turkey to Fathiye, Turkey and everything went very smoothly. A few days later, I had booked another pick up from Fathiye to Antalya, a 3 hour drive. I had to get to Antalya by 12 noon for a tour that I had booked. I was supposed to be picked up at 8 o’clock in the morning. At 7:30 on the morning of the scheduled pick up, I noticed an email (thank God I checked) that had been sent at 7:15 am, 45 minutes before my scheduled pick up that they were unable to find a driver for me and they canceled my trip. They didn’t know the night before that they wouldn’t be able to find a driver? This company is very unreliable and I won’t use them again.”

Helpful Report

Posted 9 hours ago

Hi Vicki, sorry to hear about what happened to your transfer. This is not the kind of service we would want to experience with Welcome. We would like to review what happened and why we were not able to accommodate this. Please reach out to us at hello@welcomepickups.com with your booking details so we can further investigate this. Thank you for your time and for bringing this to our attention.

Posted 6 hours ago

“Paid fee up front for pick up in Istanbul. We thought all would be okay even though our flight was 20 minutes late because welcome pick ups says that they monitor flight delays. However they start your 1 hour grace period when your plane lands, not when it arrives at the gate, our plane took an extra 20 minutes for us to taxi to the gate and deplane, their time clock should start only when plane is at the gate. Welcome pickups also changed our driver on us, so when we connected with the assigned driver we were informed of this change but had no contact information for the new driver until we were able to get internet and find the email. We were never contacted by the new driver. We arrived 2 minutes after the 1 hour grace period our pick up had been cancelled and welcome pick ups kept our payment, not even a partial refund. They use Uber and taxi drivers and if you end up with a driver change beware, the communication is lacking and they will keep your money.”

Helpful Report

Posted 1 day ago

Hi there, sorry to hear about what happened to your transfer. I understand how this must have been for you. We are aware that you were in touch with our Support team regarding your case. Rest assure one of our team members will contact you to further assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 1 day ago

“I use this service no less than 2 to 3 times a year. Never an issue and always a happy driver willing to share info about the location I flew to. Other family members also use it as well after my recommendation. Being picked up after a long flight into a luxury vehicle with a private driver works for me. I even have hired them to drive me for local tours as a guide. My Istanbul driver was knowledgeable and reliable. Had a great trip their Just a couple of weeks ago. But I go to Berlin a couple times a year and love the ability to communicate thru the Welcome APP. I find the company consistent and reliable. They are always part of my travels from Europe to South America!”

Helpful Report

Posted 1 day ago

“Do Not use this company, Not only are they overpriced , double that of a regular Taxi ,getting a straight answer from them is impossible. we were delayed at Paris airport , we were in contact with the driver the whole time explaining the situation, when we finally got through after about 1hr 15mins, within 5 mins of telling the driver he stated that he had already left the airport. We have been in contact with so many different "CUSTOMER SUPPORT" people all saying something different, whilst we were offered a voucher it is of little use to us after the fact. All communication with the driver via What's App MESSAGES have also been provide numerous times.”

Helpful Report

Posted 2 days ago

Dear Peter, we are truly sorry to learn of the delay you faced in Paris Airport that later lead to issues with your transfer, please contact our team at hello@welcomepickups.com with your transfer id so that they may investigate and assist you further. Thank you for reaching out.

Posted 1 day ago

“While messaging the driver ahead of the ride, the booking got cancelled, and despite contacting the customer service immediately to resolve the incident, no service was provided, neither a refund nor an option to rebook on another date were provided. I would define this as a theft to a customer”

Helpful Report

Posted 2 days ago

Hi Ugo, sorry to hear about what happened to your transfer and about the cancelation. We are aware that you are in touch with our Support team regarding this. One of our team members will reach out to you to further assist you regarding your case. Thank you for your time and for bringing this to our attention.

Posted 2 days ago

“Driver was punctual, courteous and friendly. He helped us with out cases and was altogether very helpful.”

Helpful Report

Posted 6 days ago

“Do not use at any cost. i booked for 3 adults and a baby seat, turns up in a sedan, no baby seat! There was no way 3 large suitcases would fit his boot. Then complains as we did have a babys case also and cancels this booking, with me footing the 80 euro bill and just leaving us with no way of getting to the airport. We had to pay double that for a peak hour taxi. Disgusting service. Dont trust them.”

Helpful Report

Posted 1 week ago

Dear traveler, we are sorry to learn of the issues you faced due to the baby seat and luggage, please contact our support team at hello@welcomepickups.com with your transfer id so that they may further investigate all your concerns and assist you. Thank you for reaching out.

Posted 1 week ago

“Welcome Pickups FAILED to pick us up at the Athens Airport on Oct 1, 2025. Coming out of baggage claim, we passed probably 50 people holding signs from other private transportation services. I called Welcome and was told they had sent me an email canceling our reservation because of a one-day taxi strike. We received NO email, text or call from them in the prior week. The lady I talked to suggested we take the bus or Metro. Coming out of baggage claim, we passed probably 50 people holding signs from other private transportation services. The others were operating as usual. I am giving (not very) Welcome two stars instead of one because they did a nice job on a previous trip. Suggest you use other transportation services if you can.”

Helpful Report

Posted 2 weeks ago

“Our driver was ~Emrecan Bilgin. Thank you. The driver was exceptionally cordial, professional and accommodating. This is the reason why we keep on coming back to welcome pickups for service over years! Thank you”

Helpful Report

Posted 2 weeks ago

“We used Welcome four times whilst in Sorrento & Napoli. Can't recommend them highly enough. Always on time, friendly and professional. Super comfortable vehicles. We were very impressed 👍”

Helpful Report

Posted 2 weeks ago

“Exceptional customer service. They resolved an issue with my booking made by my own mistake. They could easily decline but instead they showed me how beautiful and understanding their human side is. Extreme helpful and awesome saved me from a lot of 'traveller stress'. 10 stars if I could!”

Helpful Report

Posted 3 weeks ago

“This company is very unprofessional. I booked it to have a safe car seat for my 10 month old for the approx 1 hour journey after a long haul flight. The driver showed up with NO baby seat, was 15 minutes late and didnt come into the airport to meet us. Wouldnt recommend at all.”

Helpful Report

Posted 3 weeks ago

Hello, we apologize for any inconvenience you've experienced with your booking with us. We will make sure to help you further, and to do that, we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 3 weeks ago

“Booked a transfer weeks in advance, got canceled with only 2h notice - not reliable. I cannot recommend.”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear about the last minute cancelation. This is not the kind of service we would like you to experience with Welcome. We would like to review this case.. If you have time, please reach out to us at hello@welcomepickups.com so we can further investigate this. Thank you for the feedback and for bringing this to our attention.

Posted 1 month ago

“Always happy with Welcome Pickups. Thank you”

Helpful Report

Posted 1 month ago

“I wrote a review last week about Welcome Pick-ups charging me 20% of the cost after I cancelled my two bookings less than 24 hours after I booked. Welcome very graciously refunded me the full cost. I have to say that is excellent customer service. I had cancelled the booking because of price, but I have used Welcome before and will likely use it again if circumstances warrant. When I used it last two times, drivers showed up on time, especially since one of the trips was on New Year's Eve.”

Helpful Report

Posted 1 month ago

“Welcome pickups changed my car for pickup to a small one that would not be able to carry us and luggage. As the app would not allow a change I cancelled and rebooked and got a large enough car. The main issue is they charged me for 2 rides and refuse to refund the duplicate charge.”

Helpful Report

Posted 1 month ago

“The Welcome Pickup service was outstanding, on time, professional, helpful, and genuinely friendly. Communication before pickup was clear and reassuring, and the car was spotless and comfortable. Everything ran smoothly from pickup to drop-off, making the journey stress-free and enjoyable.”

Helpful Report

Posted 1 month ago

“I booked two transfers to and from airports in Buenos Aires. I got a better price elsewhere, about half the price. When I cancelled Welcome charged me 20% of the booking price. I am booking 6 months ahead of travel date. There is no reason to charge me for cancelling. There is nothing spelled out on the website. But even with the 20% cancellation penalty I am still paying much less than quoted by Welcome.”

Helpful Report

Posted 1 month ago

Hello! We want to extend our sincerest apologies for the recent experience you had when booking your transfers in Buenos Aires. Your feedback is valuable to us, and we will do our best to help. We would like to further investigate this, and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 1 month ago

“We were supposed to be picked up at 12:00 in Athens on August 1, 2025. We sent numerous WhatsApp messages and received no response. Two hours later we received a message that the driver said that he was there but in a parking lot outside the airport, not at the designated meeting point. He sent a picture showing that he arrived at the pickup point in the Arrivals Hall at 1:01, over an hour later than scheduled, Meanwhile , we got a taxi. Company says that there would be no refund because he did come, despite being over an hour late and not responding to our messages,”

Helpful Report

Posted 1 month ago

Hi there! Sorry to hear about what happened to your transfer in Athens. This is not the kind of service we would like you to experience with us. I understand that you have already reached out to our Support team regarding your concern. Rest assured someone from our team will contact you as soon as possible to further assist you. Thank you for your feedback and for bringing this to our attention.

Posted 1 month ago

“I booked a transfer from the airport to our hotel as my wife is 73, disabled, requiring wheelchair assistance and unable to stand in a taxi queue. When we arrived at the airport I received a message saying our transfer had been cancelled due to driver unavailability. This caused huge inconvenience and we were offered no compensation despite being a frequent customer.”

Helpful Report

Posted 1 month ago

Hi there! Sorry to hear about the last minute cancelation of your transfer with Welcome. Definitely, this is not the kind of service we would want you to experience with us. We are aware that you were in touch with our Support team regarding your case. Rest assured one of our team members will reach out to you to further assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

Welcome Pickups is rated 4.8 based on 6,429 reviews