Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.81

4.8 Rating 6,509 Reviews

96 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,509 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had received and email from you 2 days before my arrival in St Thomas. It says my pick up will be waiting for me at the arrival hall. About 330 pm I called Brenda. My arrangement was at 4 pm. She sounded surprised. She had to look me up. It is now 420 pm and I am still waiting for her. After a 12 hour flight I don’t need this. I want to rest. If she doesn’t get here by 430 PM I will get a taxi and I am demanding a full refund. It’s hot and humid and I am very tired 😡”

Helpful Report

Posted 6 days ago

Hi Jocelyn, sorry to hear about what happened to your transfer. We are reviewing your case and rest assure someone from our team will contact you as soon as possible to assist you regarding this. Thank you for bringing this to our attention.

Posted 6 days ago

“Scammed of money DO NOT USE!! Booking ref 585339895 Had text on landing at Alicante saying driver waiting outside arrivals, we came out went to assigned meeting point (tourist info) no driver phoned company told we had missed time even tho driver said he was there ? We had not stated any times just flight details !! Booking states driver will monitor flight and wait accordingly, operator was unconcerned or helpful just dismissed us and said could not help, no refund offered !!! We feel we paid money up front and have been scammed with no intention of picking us up, advise not to use this company just get taxi outside, as we had too, and price was not much difference to cost we were robbed of €57.71 would never recommend these people !!!”

Helpful Report

Posted 1 week ago

Hi Tom, sorry to hear about what happened to your transfer. We would like to review this for you, if you have time. Please reach out to us at hello@welcomepickups.com with your booking details so we can investigate this for you. Thank you for your time and for bringing this to our attention.

Posted 1 week ago

“E-mails at the last minute to cancel our transfer at Catania Airport. Left us high and dry. Excuse could not find a driver. I had another booking in 10 days at another airport and I canceled that. Totally unreliable. Do not bother with this company.”

Helpful Report

Posted 2 weeks ago

Hi, sorry to hear about this. Definitely, this is not the kind of service we would like you to experience with Welcome. Rest assure we are reviewing what happened and that someone from our team will reach out to you as soon as possible to assist you further. Thank you for bringing this to our attention.

Posted 2 weeks ago

“Our driver was Sevasi. She was professional and engaging. She arrived early which was perfect and made sure we didn’t feel rushed. Our ride was extremely comfortable and the whole experience was great. We have used this company many times and have always been pleased.”

Helpful Report

Posted 2 weeks ago

“Terrible experience on two separate bookings — avoid this service! We had two consecutive awful experiences with Welcome Pickups. On our first transfer, we were held up in an massive border control line at the airport. We kept the driver updated directly with texts from the line. Instead of helping or directing us to support, the driver marked us as a "no show," cancelled the ride, and stopped responding completely. When we contacted customer service, they refused a refund to our original payment method and instead forced us to accept a €35 credit coupon, claiming border delays only qualify for coupons per their policy. We were forced to use that coupon for our next booking, only for the driver to cancel on us 30 minutes before the scheduled pickup! To make matters worse, the app would not allow us to rebook because it was within 2 hours of pickup, leaving us completely stranded and forced to pay out-of-pocket for a separate taxi home at a much higher cost. Stressful and costly experience!!”

Helpful Report

Posted 3 weeks ago

Hi Karen! We sincerely apologize for the inconvenience you faced with our service. We can see that you are in contact with our Support Team. They will make sure to investigate the matter and reach out to you as soon as possible. Your feedback is invaluable in helping us improve, and we appreciate your understanding. We look forward to the opportunity to address your concerns.

Posted 3 weeks ago

“We used this service in Naples Italy this month and the service was exceptional. We were in the wrong pickup spot and the driver patiently messaged us until we found each other. He was polite and friendly. Got us to our final destination on time and made conversation with us along the way. I highly recommend and would use the service again.”

Helpful Report

Posted 3 weeks ago

“I booked a transfer with Welcome Pickups in September 2026 - from Piraeus Port to KTEL Bus terminal (approx 20 minute drive). The transfer was confirmed - the company sent me the driver’s and car details and asked for my personal information (including a photo). They also took 37 Euros up front (before the service was provided). 90 minutes before the pickup (I am on a boat, with no wifi), Welcome Pickups cancels the transfer due to “driver unavailability” - noting the payment has processed. So I get to my destination, with no transfer and scurrying around to arrange another transfer - thus missing my connecting bus trip. No sign of refund in sight. Is it even legal to claim a payment for a non rendered service? Point of review: don’t book with or trust Welcome Pickups. Not only did their cancellation have a domino effect of missing other connection points. They also took a payment from me, without providing the service! Never again!”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear about what happened to the last minute cancelation of your transfer. This is not what we would like you to experience with Welcome. I am aware that you were in contact with our Support team regarding this. Rest assure we will review your case and someone from our team will reach out to you to assist you further. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

“We booked six transfers with Welcome Pickups during our Greece trip. The problem was simple: the service was too inconsistent to justify the premium price. Our final transfer was excellent — professional driver, clean car, good communication and a bottle of water. Unfortunately, it was the first ride that genuinely felt like the service we had been promised. Our second-last transfer was very different: no welcome sign, confusion at the kerb and another person even attempted to take our vehicle. We asked for a refund and were instead offered only a €10 future credit, despite explaining we would not be returning to Greece for at least 12 months. After six bookings, we expected consistency. We did not get it. Our final driver deserves full credit, but the overall experience and poor handling of our complaint lost us as customers. If arriving in Athens, I would simply use Uber and save the extra cost. Based on our experience, Welcome Pickups did not consistently deliver the premium service it advertises.”

Helpful Report

Posted 1 month ago

“Please think twice before booking this "guided tour" we had the misfortune of booking this. To be picked up in a beaten up old car with poor Aircon. And a driver that spoke no English and had no idea what he was doing. This was supposed to be a guided tour including water. What we got was a clueless driver who dumped us put on a street and left us to find our own way to the temples. Most of which we weren't allowed in because we had our camera. This is information that should have been given to us by the guides! We called the operator and he was rude and said no guide just a driver, so a glorified expensive taxi ride. No information about the places NOTHING! The operator on the phone said "you have the driver for 5 hours only. If you don't see all temples in this time that's on you!" This was after the driver drove us round and round not knowing where he was going for a hour. We ended up giving up and going back to the hotel after 2 and half hours and only seeing 2 places. I also contacted viatour who didn't really help at all. I have requested a full refund and if I do not receive from Viator I will proceed with a chargeback. This really put a downer on what had been a good trip. I certainly would not recommend this tour or the operator. My advice pick another company!”

Helpful Report

Posted 1 month ago

Hi Paula, sorry to hear about what happened to your sightseeing ride in New Delhi. Definitely, this is not the kind of service we would like you to experience with Welcome. Rest assure this is being reviewed and someone from our team will contact you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

“Fast, Clear, wellknown, Friendly and een clean car Price is good for the drive you get. Please have money for the driver they earn this The taxidriver from airport to Hotel, we had no money for him( we had only card) We felt us guilty for such a nice driver Ed knufman( Netherlands)”

Helpful Report

Posted 1 month ago

“DO NOT BOOK WITH THIS COMPANY. This is the worst company to deal with. We booked a pickup in Paris and they turned up 20 min early then the agreed time and said they were going to leave once i contacted them and said we were not ready to leave yet. Then when we got to the car he said we had an additional bag (small carry on bag) that he could not take and accept this ride. Proceeded to then drive off and said contact company leaving us FULLY CHARGED on our credit card for a service that was not provided and then no lift to the airport where we had to catch a international flight home. Contacted company and they still have said and not refunded anything to us (even with a cancel fee). Tried again to contact customer service and they only offered me a 15 euro credit for next time (as if I would use them again). Still disputing the full charge of my credit card without providing the service as agreed. DO NOT WASTE YOUR TIME WITH THESE CLOWNS! You may be left stranded with no ride. I wish I had read some of the reviews previously on this site before booking. If I could leave a zero star rating I would.”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear about what happened to your transfer. We are aware that you have reached out to our Support team regarding this. Rest assure your case is being reviewed and someone from our team will reach out to you as soon as possible regarding this. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

“I'll tell you about the fraud committed by taxi drivers related to welcome pickups company in Montenegro and I want welcome pickups company to know about this. The fraud scheme is as follows. You book the ride, pay for it in advance, later driver will be assigned to your ride. When you arrive to the airport you see the man holding piece of paper with your name and surname, but this is "fake" driver, not the one from your order, and the car will be also different. But okay, car change may be because of some internal reasons, at least you saw your personal data at the piece of paper. You sit down into the car and ride starts. But after about 15-20 min your "real" driver sends you message like "Where are you? I'm waiting". Of cause you explain the situation that you saw your name and surname and sat down to the car, but driver doesn't care about this. Now you understand that you are in a wrong car and this "fake" driver, for some reason, has your personal data. You need to return back or loose money in welcome pickups order and pay again for the taxi. In my case driver sent me the message that he canceled the ride right after my explanations of why I ended up in the wrong car. I managed to return back to airport in the time frame when driver must wait me according to the welcomepickups rules, but as you uderstand noone could pick me up. Screenshots of the correspondence with the driver (including timestamps) and a description of the situation have been sent to the company. A formal complaint regarding the violation of GDPR rules will be submitted separately.”

Helpful Report

Posted 1 month ago

Hi Sergey! We want to extend our sincerest apologies for the recent experience you had your transfer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 1 month ago

“This company left me stranded in Italy with 2 children and 4 suitcases, with just 2 hours to get a taxi to the airport. Woke to find an email that had been sent at midnight before we we due to get a pre-booked taxi transfer with them at 9.30am that morning. Literally had 2 hours of panic trying to scrabble another taxi together, hoping that we'd get to the airport in time. Never been as stressed on a holiday I thought I'd planned carefully well in advance - I would rather throw myself in front of a train than book with this company again. Appalling organisation - simply told 'sorry your transfer has been cancelled due to driver availability'. Avoid if you don't want to guess whether or not your taxi will be available on the day of your flight - the whole point of booking an airport taxi transfer ahead is to ensure you have the security of knowing you can get to and from your flight without stress, delays or unpredictable situations - to have no contingency for drivers not being available makes a mockery of the whole purpose of this company. Bunch of incompetent cowboys.”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear about what happened to your transfer. Definitely, this is not the kind of service we would like you to experience with Welcome. We would like to review your case and rest assure someone from our team will contact you as soon as possible to assist you further. Thank you for bringing this to our attention.

Posted 1 month ago

“Khazan Singh messaged us before we arrived at the train, was waiting where he said and brought us to his car with car seat installed for our grandson. He brought water for each of us and a candy treat. 5 stars for our experience”

Helpful Report

Posted 1 month ago

“We needed transportation to and from the airport in Porto to the cruise ship. The service was fantastic! The communication between the driver and the customers is impressive. Aside from email communication from the company, I received a text from the driver the day before introducing himself and again the morning he picked us up when he arrived. The cars were new and well maintained and the drivers were professional but personable. Will not hesitate to use them again!”

Helpful Report

Posted 1 month ago

“A very good experience. We were picked up on time both ways. Hasan, the driver, was very helpful, kind and flexible. We forgot our house key at the hotel. He helped us getting it back - even drove many extra kilometers. You are a lucky company with an employee with excellent customer service.”

Helpful Report

Posted 2 months ago

“The driver and the company were inflexible with regards to a change that happened under 24h notice. Absolutely no refund was made. I just wanted to change the pickup time but they stuck to their policy rules and both driver and company kept saying they had no solution. In the end, they kept my money (50 euros for an airport service), arguing that the driver had to be compensated.”

Helpful Report

Posted 2 months ago

Hello David, we are sorry to learn of the issues you faced with the editing of your transfer, please contact our team at hello@welcomepickups.com with your transfer id so they may look into all your concerns and assist. Thank you for reaching out.

Posted 2 months ago

“Prague pick up excellent on all respects .Driver very helpful and knowledgeable .”

Helpful Report

Posted 2 months ago

“Booked pickup at Charles de Gaulle, arriving from Oslo. Landed a couple of minutes before scheduled arrival time. Waited for luggage, and then cleared customs and immigration, and came out to the meeting point for drivers, but no driver was there. I had provided flight number, so the driver could track our progress. I called the driver, and was told that he would pick us up in 2 hrs and 15 min! Totaly unaceptable, so I took a regular taxi, which worked great, cancelled my booking with Welcome Pickups, and demanded a refund, but WP said the waiting time was within company policy, so they refused to refund any money. So do not use this company unless you want to wait for more than 2hrs, or pay double.”

Helpful Report

Posted 2 months ago

HI Torkel, sorry to hear about what happened to your transfer. We would like to review your case and if you have time to reach out to us at hello@welcomepickups.com with your booking details so we can double check this and further investigate this. Thank you for your time and for bringing this to our attention.

Posted 2 months ago

“I paid 27e for pick up from WAW Airport to Warsaw City Center Hotel. The pick up time was 19:30. After a baggage delay, during which time I was in communication with driver, at 20:02. I was looking for driver. I spent 13 minutes repeatedly asking him what door he was at and walking around trying to find him and he was not replying. When he finally did answer, it turned out he was at departures instead of arrivals. Why? Then, I had to go find him! I thought I (over)paid for him to pick me up? At 20:21 (still inside the 60 minute wait time even after looking for him for 13 minutes) I was finally in his car on way to hotel. Then - Driver said he had to wait too long and demanded an extra 10 euro cash. (Terms state 60 minute complimentary wait time for airport pick up.) Now I am on customer service chat for almost 2 hours trying to get a resolution.”

Helpful Report

Posted 2 months ago

Hi Mama, sorry to hear about what happened to your transfer. Definitely this is not the kind of service we would want you to experience with Welcome. We are aware that you are in touch with our Support team regarding your case. Rest assure someone from our team will reach out to you for further review. Thank you for your time and for bringing this to our attention.

Posted 2 months ago

Welcome Pickups is rated 4.8 based on 6,509 reviews