Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,392 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,392 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy & pleasant to deal with. Very professional.”

Helpful Report

Posted 1 week ago

“I used this service in Romania and lately in Paris, France. I am very happy to report that it is very helpful when arriving after a flight and the body/mind are tired. The drivers are very respectful, knowledgeable, polite, and make the tourist feel welcome when arriving and/or going back from the hotel to the airport. I would use this service again.”

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Posted 1 week ago

“I had a truly terrible experience with Welcome Pickups that I feel compelled to share to warn others. I arranged this transfer specifically for my 86-year-old grandmother, who does not speak the language of the country she was traveling to. I booked in advance and provided all the flight details. For reasons I still don’t understand, the driver started counting the waiting time from the landing time, which makes absolutely no sense—nobody exits the airport the moment a plane lands. There was a long line at immigration, and by the time my grandmother reached the arrivals area, the driver had already left. He waited 60 minutes, but that simply isn’t enough when you’re dealing with elderly passengers and busy airports. Worse, when I tried to contact their support to get help or at least extend the waiting time, there was no way to reach anyone promptly. My attempts to call and message were ignored, and it was only after I finally reached someone by email that I received a generic, scripted response along the lines of “we always strive to improve.” Meanwhile, the driver stopped responding altogether and showed zero willingness to help, find a replacement, or even communicate further. No option to extend, no alternative solution—nothing. I ended up losing the entire amount paid (which was not cheap), and more importantly, my grandmother was left alone at the airport, still trying to figure out how to get to her destination as I write this. This level of disregard for basic customer care and common sense is absolutely unacceptable. I am extremely disappointed and will not be using this service again. I strongly recommend that others consider alternative providers, especially if you are traveling with vulnerable passengers who need a reliable pickup and some basic human consideration.”

Helpful Report

Posted 1 week ago

Hello! We sincerely apologize for any inconvenience you've experienced with your recent booking with us. We take concerns like this very seriously, and we will do our best to help. We can see that you are in contact with your Support Team and they will make sure to assist. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 1 week ago

“Travelled from Belfast to Liverpool and the driver did not turn up. Sending us a £20 voucher? Don't know why, as I would never use them again. Terrible service. Highly NOT RECOMMENDED IN LIVERPOOL”

Helpful Report

Posted 2 weeks ago

Hi Damien, we are sorry to hear about what happened to your transfer in Liverpool. This is not the kind of service we would like you to experience with Welcome. We would like to further investigate this for you. Please reach out to us at hello@welcomepickups.com so we can review this. Thank you for your time and for bringing this to our attention.

Posted 2 weeks ago

“I used them six times in Athens and they were great. On time, English speaking very friendly, courteous drivers. I couldn'T have asked for more.”

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Posted 2 weeks ago

“Great way to get around MX City! Very easy to use”

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Posted 3 weeks ago

“Unreliable. Our ride was canceled after a four hour flight delay leaving us stranded at the airport at night. There is an app to message the driver that no one responds too and it says not to worry they track flight delays and our driver still showed up at the airport at the incorrect time. Save yourself the hassle and just would book a more reliable form of transportation”

Helpful Report

Posted 3 weeks ago

Hello Jenna, we sincerely apologize for any inconvenience you've experienced with the cancellation of your booking. We will make sure to help you further with this concern. To do that, we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. Thank you for bringing this to our attention. This will also help us investigate further and ensure a smoother experience for you in the future.

Posted 3 weeks ago

“Really disappointing. We arrived in Pisa airport at 11.30pm having ordered a taxi to meet us weeks before. There was no taxi to meet us. Just a text message on my phone which had been sent after we have left Dublin and we were in the plane. The message said the taxi was cancelled because of lack of drivers. We were completely stranded in the middle of the night . I will never book with this company again.”

Helpful Report

Posted 4 weeks ago

Hi Liz, we are sorry for the inconvenience the cancelation has caused. This is not the kind of service we would like you to experience with Welcome. We would like to review what happened to this case. Please reach our to us at hello@welcomepickups.com for us to further investigate. Thank you for bringing this to our attention.

Posted 4 weeks ago

“Evangelos was our driver picked us up from our hotel to Athens airport. He was a great driver, friendly and attentive, made our ride very pleasant and comfortable!”

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Posted 1 month ago

“The driver was meant to be waiting at Athens airport with a name sign in arrivals hall "A" We booked the pick up for 9.00 pm to give us time to collect bags etc... Our plane landed on time, we were at the meting point arrivals hall "A" by 9.07pm , no sign of a driver with our name. There were not that many drivers waiting so easy to identify him, had he been there as planned. As the arrivals hall emptied and still no sign after 45 mins we took a regular taxi. I did not have access to internet on my phone until I got to the hotel. The driver has sent whatap message Sent as text 6/6 8:49pm Hello, I’m a driver to pick up you from the airport when you pass the queue and get your luggage get the exit number two and stand in the second side walk and when you are there, update me to start from the parking thank you. See you soon. This was no use to me having no phone access, he should have been there waiting as planned and paid for. He would have known the plane landed on time so why wait for a customer to call you. A disappointing start to our holiday and a waste of 67 euro and another 57 euro in a taxi. And an hour of our time waiting.”

Helpful Report

Posted 1 month ago

Hi Fran, we are sorry to hear about what happened. This is definitely what we do not want our travelers to feel or experienced with Welcome. We would like to investigate this for you. Please reach out to us at hello@welcomepickups.com so we can review what happened. Thank you for your feedback and for bringing this to our attention.

Posted 1 month ago

“It’s a good service but I’d recommend anyone using it to keep comms active as much as possible. I’d booked my pickup from Budapest Airport the night before, chosen a cautious pickup time, received a confirmation email and even though my flight was slightly delayed, I arrived at the gate 2-3 mins after at the arranged pickup time, so thought everything was ok. I couldn’t see anyone to meet me but after a minute my phone rang and the driver asked me to exit the airport and go to one of the bays outside. He seemed disappointed that I’d not responded to any of his messages or calls but I was surprised he’d tried to contact me as I was bang on time and had only just switched my phone out of aeroplane mode. Still polite though. My friend later told me that part of the service was to use WhatsApp to communicate with the driver, which I hadn’t, so my fault, but I just thought I needed to get out in time. Guess I’m a bit old school and thought someone would be there with my name on a bit of paper. So happy to recommend but it’s not for me. I’d rather just get the bus next time and they’re pretty regular.”

Helpful Report

Posted 1 month ago

“I booked several Welcome Pickups in advance of our trip to Paris, Belgium and London to make things easier on our family. The site asks for your airline and train information. They even have messages pop up in their app that read: "The driver will be monitoring your arrival time, in order to pick you up at the correct time, regardless of any delays." This is NOT true. We were stranded on a train (operational failure) and had to wait two hours for another train to come near us so that all passengers could be transferred. I reached out to the driver and he was nice but said he could not wait. I tried reaching out to Welcome Pickups, but they have no customer service line or way to communicate. The driver told me that they don't monitor the status of trains, etc and that I would have to schedule a new pickup despite the fact that I had already paid in advance. We were not met with a driver that day. We had to scramble for a taxi and since we were traveling for 2 + weeks with 4 people, we had multiple bags and had to pay for two separate taxis. It was a very frustrating experience. The company finally reached out and said they would give me a coupon for a future booking equivalent to the transfer they didn't provide. NO THANK YOU-wont take anymore chances with this company. It's a shame too because there were a few good drivers that did their job. But, those were in situations where there were no delays outside of our control.”

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Posted 1 month ago

“Price gouging at its finest. Charged over $151 usd for a 9 minute ride. Very bad customer service when I tried to correct it. They charged my Google pay and the amount wasn't visible until after the charge. DO NOT USE THEM!!!”

Helpful Report

Posted 1 month ago

Hi Jeanene, thank you for sharing your feedback. We're sorry to hear about your experience and understand your concern regarding the unexpected charge. We’re aware that you’ve already been in touch with our Support Team, and someone will be reaching out to you as soon as possible to follow up on your case. Thank you for bringing this to our attention.

Posted 1 month ago

“We used this company to book a private car tour of Prague by night. I cannot recommend them enough! Our guide Tomas, took us to all of the cool places and made sure that we had plenty of photo opportunities. He would either drop us off at a spot and wait for us, or drive us directly to a spot. If you book with this company, make sure to ask for Tomas. He is excellent. This was the highlight of our trip to Prague. Excellent!!!!!”

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Posted 1 month ago

“I was very skeptical about this service-sounded too good to be true. We were arriving late in Prague after a flight delay and concerned about getting a taxi so decided to take a chance. So glad we did! Our driver, David, was great! So good in fact, that we booked him for our return travel to the airport. Basically the same price as a taxi, but spoke English, waited for us and helped us with our luggage and a nice clean car. Highly recommend! I wouldn’t hesitate to book through this company again.”

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Posted 1 month ago

“We have just used Welcome Pickups seven times during a four week stay in Italy (5 times) & Singapore (2 times). I was extremely impressed with their efficient, punctual and professional service. I would gladly use them again on my travels and highly recommend them. Five stars!”

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Posted 1 month ago

“We got picked up from Naples. Our driver Vincenzo was very patient he waited longer as getting through security took longer than expected. On the way to the accommodation he was able to point out some places for us to visit. We were so pleased with the service, we will use again. Thank you!”

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Posted 1 month ago

“Scam They take your money and cancel last minute”

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Posted 1 month ago

Hello Steven, we are sorry to learn of the cancelation of your transfer, please reach out to our support team at hello@welcomepickups with your transfer id so they may assist you further. Thank you for your review.

Posted 1 month ago

“Swietny, profesjonalny serwice od pana Leszka.”

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Posted 2 months ago

“We reserved them for a pickup at vancouver airport about a week ago. While we were in the air they sent me a text cancelling our pickup, which I received when we landed. Because they were unreliable, I cancelled the return pickup for 8 days from now that I also booked. They charged me a 20% cancellation fee. You can not rely on this business and I will never use them again”

Helpful Report

Posted 2 months ago

Dave, we apologize for any inconvenience you've experienced with your booking in Vancouver. We will make sure to help you further, and to do that, we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 2 months ago

Welcome Pickups is rated 4.9 based on 6,392 reviews