Welcome Pickups Reviews - Read 5,626 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.84 out of 5

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both the outward and return trips with Fernando Dela Cruz and Margasiu Marius Calin were both excellent. Both spoke good English and were both so helpful with their information not only about our travel details but also pointing out interesting places on the way. Both extremely professional despite having to wait for our Civid-19 test on the outgoing journey. Will definitely recommend your Company for safety and confidence.
Robert and Judith.”

Posted 6 days ago

Thank you for taking time to share your experience. We always strive to provide an extraordinary travel experience here at Welcome Pickups. Your feedback regarding the quality service but also the English command of our driver is essential to our continuous improvement. We would be happy to Welcome you again in the near future. We wish you a good day.

Posted 2 days ago

“I booked a transfer for 3 people online and was given a price and paid by credit card. I was then emailed to say that the car could not take 3 people and I would have to pay for an extra car at even more money than the original price. There is nothing on the website to say this. The help page then informs you that you will have 20% taken off your refund - nothing on the booking page to alert you to this robbery. Dreadful company - use someone else.”

Posted 6 days ago

Dear customer
Thank you for your feedback. This is an unfortunate event created by the capacity restrictions on vehicles imposed by the goverment in each city. As you can understand, each destination has different rules, this is why we always notify our customers according the destinations policies at the soonest opportunity.
Please rest assured that all the actions taken from our side are according to our Terms and Conditions that you signed before booking. However, since we completely understand these unfortunate circumstances, we offered you a full refund of the amount paid for the transfer in the form of a Flex Coupon, valid for any transfer that you book with us until October 1st of 2021, at any of Welcome Pickups’ destinations worldwide.
Still, we are sorry to hear that your experience was not up to our standards, so feel free to contact us directly and discuss this matter, as our goal is to make sure every customer receives the best possible service.
We wish you all the best

Posted 2 days ago

“Great service”

Posted 6 days ago

It was a pleasure to have you!
We do hope you won't hesitate to book your transfers with us again.
Stay tuned for offers and updates!
We wish you all the best

Posted 2 days ago

“Driver very kind and professional.”

Posted 6 days ago

Thank you for your review!
Please don't hesitate to use our services again when you and your family visit a city where we operate! We would love to see you again!
We wish you all the best

Posted 2 days ago

“Sehr empfehlenswert 😊😊😊”

Posted 1 week ago

Thank you for your feedback and for recommending our service.
We would be happy to see you again in any of our Welcome destinations in the near future.
We wish you all the best

Posted 2 days ago

“First time using this service and it was excellent! Our driver, Margasiu Marius Calin was waiting for us right outside the exit as soon as we arrived. He was very professional, nice and friendly. He also had water, candy and sanitizer for us. We were very pleased with our driver and the service! We definitely plan to use them again.”

Posted 2 weeks ago

Thank you for taking the time to leave a review!
Safety and comfort are some of our top priorities! We are glad to hear you will use our services again in our other destinations and we would love to see you again!
We wish you all the best

Posted 2 weeks ago

“this service was excellent. Polite driver and on time pick up and return. Price was good too. Will use them again”

Posted 3 weeks ago

Thank you for your review!
We couldn't thank you enough for your kind words and trust.
We look forward to your next trip with us and wish you all the best.

Posted 2 weeks ago

“A perfect driver!”

Posted 3 weeks ago

Thank you for your review.
We really appreciate your feedback and hope you will use our services again. We wish you many more happy and safe adventures.
All the best

Posted 2 weeks ago

“Sehr zufrieden”

Posted 1 month ago

It was a pleasure to have you!
We do hope you won't hesitate to book your transfers with us again, in the futute,

Posted 4 weeks ago

“Très pratique ! Ponctuel (en avance même concernant mon trajet a Athènes) et sûr !

Je le recommande !”

Posted 1 month ago

Thank you for this amazing feedback.
We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable.
We wish you all the best

Posted 4 weeks ago

“Perfect service”

Posted 1 month ago

Thank you for your review!
Don't hesitate to use our services again when you and your family visit a city where we operate! We would love to see you again!
We wish you all the best

Posted 4 weeks ago

“First ride with pick ups. Great experience”

Posted 1 month ago

Thank you for your rating!
We really appreciate your feedback and hope you will use our services again.
We wish you all the best

Posted 4 weeks ago

“Réservation facile, bon rapport qualité-prix. Chauffeur de qualité. Rien à dire !”

Posted 1 month ago

Thank you for taking the time to leave a review!
We do hope you won't hesitate to use our services again in our other destinations available worldwide, we would love to see you again!
We wish you all the best

Posted 1 month ago

“Experiencia perfecta!!!!”

Posted 1 month ago

Thank you for this amazing feedback.
We appreciate your support and we look forward to your next journey with us!
We wish you all the best

Posted 1 month ago

“Very helpful and friendly from booking to sitting in the car with the driver highly recommended”

Posted 1 month ago

Hello Chris
We are delighted to hear that you are happy with our service. We hope to see you on board with
us soon.
We wish you all the best

Posted 1 month ago

“Excellent driver, super nice and helpful.
Recommended”

Posted 1 month ago

We thank you for your kind words!
We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures!
We wish you all the best

Posted 1 month ago

“Parfait ! Très rassurant quand on arrive tard le soir”

Posted 1 month ago

Thank you for your rating!
We really appreciate your feedback and hope you will use our services again.
We wish you all the best

Posted 1 month ago

“Ottimo e puntuale servizio.
Autista molto cortese”

Posted 1 month ago

Thank you for your review!
We hope you won't hesitate to use our services again!
We wish you all the best

Posted 1 month ago

“Welcome Pickups are a fantastic taxi service perfect for airport transfer anywhere in the world. Communication, customer service and App are all amazing.”

Posted 1 month ago

Wow, what a nice review!
Thank you for trusting us! We look forward to seeing you again soon!
We wish you all the best

Posted 1 month ago

“Simple rapide et efficace.”

Posted 2 months ago

Thank you for trusting us! We look forward to seeing you again in our other destinations too!
We wish you all the best

Posted 1 month ago

Welcome Pickups is rated 4.93 based on 5,626 reviews