Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.83

4.8 Rating 6,449 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited for close to an hour at airport before we left to Get to hotel , rep never showed on day we were told and we now having been waiting over 40 Minutes for our return to Airport shuttle.”

Helpful Report

Posted 12 hours ago

“Horrible experience with this company. Booked a ride from the Naples airport to our hotel and then canceled within a few minutes when we saw that the wait for the driver was over a half an hour and that there were taxis readily available. I canceled both online and then I called and spoke directly with the driver and told him we would not need the ride. He said that was fine, no problem. About 25 minutes later I received several emails from the company saying that my driver was waiting for us at the airport and then that he left the airport when we “failed to show up” and that they were charging us $75. I am now going to have to dispute the charge. What a hassle. I’d look for other options.”

Helpful Report

Posted 2 weeks ago

Hi Beth, we apologize for any inconvenience you've experienced with your booking in Naples. We will make sure to help you further and to do that we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 2 weeks ago

“I've had good experiences of WP around the world, but had terrible experiences with them in Bogota: drivers who don't show up and send some random friend in their place. Then when you make a complaint, they contact you direct to ask what the problem is. On top of that, WP then assign the same unreliable driver for the next job. Avoid them at all costs.”

Helpful Report

Posted 2 weeks ago

Hi Simon! We want to extend our sincerest apologies for the recent experience you had your transfer in Bogota. Your feedback is valuable to us and we will do our best to help. We can see that you are already in contact with our Support Team. They will make sure to assist you. Thank you for the feedback and bringing this to our attention.

Posted 2 weeks ago

“Do Not Use. Read the other 1star reviews. Terrible. Cancelled our pickup to the Cabo Mx airport 3 hours before pick up. Prepaid reservation made more than a month ahead of time and confirmed 48 hours before pick up. Left scrambling in Mexico to arrange alternative transportation which was very stressful and much more expensive at the last minute. Totally unreliable. Will not use again.”

Helpful Report

Posted 3 weeks ago

Hi Mark! We want to extend our sincerest apologies for the recent experience you had your transfer in Cabo San Lucas. Clearly, this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 3 weeks ago

“DON'T BOOK, TOTAL SCAM!! Pre-booked and paid for a ride from Cartagena, COL airport to my hotel. They said the driver will wait an hour after you land. It is WELL known that it Always takes More than an hour to go thru customs (which I didn't know at the time)!! The driver left and I prepaid in order to book the ride. Order an Uber outside the airport instead. It came in 2 mins and it was Less than 1/2 the price!!”

Helpful Report

Posted 3 weeks ago

Dear traveler, we are sorry to learn of the experience faced in Cartagena, please contact our team at hello@welcomepickup.com with your transfer id so that they may look into all your concerns and assist you further. Thank you for reaching out.

Posted 3 weeks ago

“My booking for a prepaid transfer from airport to city center cancelled when i was on board with a message”

Helpful Report

Posted 4 weeks ago

Hi there, sorry to hear about what happened. Definitely, this is not kind of experience we would like you to experience with Welcome. Rest assured someone from our team will contact you as soon as possible to further assist you regarding your case. Thank you for your time and for bringing this to our attention.

Posted 4 weeks ago

“2 bad experiences in 3 days. First, our transfer was cancel during the fly. So, after landing in Montevideo we find out that we have no transfer. We took a taxi for x3 normal price (It was 25.12 😅). Second, 28.12 the driver didn’t come to pick us from the hotel. Once again we had to take a Taxi. This time for x2 price (Sunday 😅). Finaly what do you think about this transfer App???”

Helpful Report

Posted 4 weeks ago

Hi Lucian! We want to extend our sincerest apologies for the recent experience you had your transfers with us. Clearly, this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 4 weeks ago

“Our driver did not meet us , we were met by a Norges taxi . Had I been travelling on my own as a woman I would not have used the taxi. No communication about the change in arrangements. The driver did not have a Welcome notice , just a card with my name on it. The car was not clean and my seat belt did not work properly. No help with luggage. Certainly have now deleted the welcome app. Be careful when booking , expensive in my opinion.”

Helpful Report

Posted 1 month ago

Hello! We want to extend our sincerest apologies for the recent experience you had your transfer with us. We can understand your concern as you just wanted to have smooth transfer. Clearly, this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 4 weeks ago

“Our Budapest experience was very positive. David was on time, reached out ahead of time to confirm collection and give us directions. He was a very safe driver and shared very useful information about the city. The whole experience was very positive. I will definitely use Welcome Pickups again, a very efficient service.”

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Posted 1 month ago

“I was contacted several days before so new who was collecting me from Agadir airport,his photo,the type of vehicle and registration number. As a single female adult it is important to feel safe in a foreign country and using Welcome Pickups is a very safe and secure way to travel. I have used them four times now and would thoroughly recommend them.”

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Posted 1 month ago

“I was very pleased with the transportation service. Driver, Marinescu C. communicated where he was located at the airport upon my arrival and I was able to connect with him easily soon after I exited the baggage claim area. Marinescu was very friendly and professional. Overall, I'm glad that I reserved the transportation service because it was easy and convenient.”

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Posted 2 months ago

“Cenk Ozcelik picked us up from our hotel in Istanbul and Afe picked me up from IST, both were very professional, picked up up on time, replied straightaway if we were not sure about something overall a good service. Cars were clean. Reasonably priced.”

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Posted 2 months ago

“Fast, friendly, reliable service. My driver Ahbab provided great communication through WhatsApp. You are able to track your driver and get updates on the status of your ride.”

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Posted 2 months ago

“We were contacted by their driver thru WhatsApp and told he would be at the airport to pick us up. When our flight was delayed over four hours we did everything we could to contact him and he did not respond. Then the company unknowingly changed drivers and when we weren't there on time he left and we were not pickup when we did arrive and no compensation was given to us. It was their problem changing drivers without telling us then they blame us. If for some reason you miss your pick up you are just out of luck. After multiple emails it is obvious we will not be reimbursed. Don't use this service.”

Helpful Report

Posted 2 months ago

Hi Calvin, sorry to hear about what happened to your transfer. This is not the kind of service we would like you to experience with Welcome. We are aware that you are in touch with our Support team regarding this. Rest assured someone from our team will reach out to you to further assist you with this case. Thank you for your time and for bringing this to our attention.

Posted 2 months ago

“Please be aware this company can cancel your prepaid bookings with hardly any notice. We had booked 4 transfers for a large group well in advance, and they only turned up for 2, leaving us to urgently source alternative transport. Not fun when organizing a large group, in a strange country at night.”

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Posted 2 months ago

“The driver was easy to find at the airport in Seville. Cheerful, helpful, and on time. Made our arrival nice and straightforward. Thank you.”

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Posted 2 months ago

“Very good”

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Posted 2 months ago

“Very good”

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Posted 2 months ago

“Very good”

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Posted 2 months ago

“This was my first time using Welcome Pickups & in 4 weeks in Europe & using Welcome numerous time I cannot speak more highly of them. Communication, service, vehicles, the drivers were all amazing. We even had a 3 hour trip & Samuel was so helpful, considerate & all trips were very safe & professional. Highly recommend & made our trip so stress free :-)”

Helpful Report

Posted 3 months ago

Welcome Pickups is rated 4.8 based on 6,449 reviews