Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.82

4.8 Rating 6,486 Reviews

96 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One hour before my plane landed in Cabo I received and email canceling my airport transfer. It stated they could not locate a driver. Too late for me to pre schedule alternative transportation. I would give zero stars if I could. Not the first time they have done this to me. January 2026 they did the same thing in Cabo. Left at the last minute without transportation. I complained then and they refunded the money and promised it would never happen again. Well, the very next time I got up the nerve to try them again they did it again. I will never use them again, DO NOT USE”

Helpful Report

Posted 4 weeks ago

Dear traveler, we are truly sorry to learn of the cancelation of your transfer, please do not hesitate to contact our team at hello@welcomepickups.com with your booking id so they can fully investigate what went wrong and assist you. Thank you for reaching out.

Posted 4 weeks ago

“1/5 – Completely Unreliable Service I would not recommend Welcome Pickups. We booked and paid for a premium airport transfer in Honolulu more than two weeks in advance, expecting a reliable service for our family of five travelling with a large amount of luggage. While we were in the air on our flight, they cancelled our booking, leaving us stranded on arrival with no alternative arranged. As a result, we had no choice but to pay expensive last-minute Uber surge pricing to get from the airport to the North Shore. To make matters worse, Welcome Pickups only refunded the first leg of our booking. They have kept payment for the return transfer, despite the fact that I have absolutely no intention of relying on them again after this experience. I am now forced to spend my holiday emailing customer support just to try to obtain a full refund. A premium service should provide reliability and peace of mind. Instead, this created unnecessary stress, additional expense, and a terrible start to our family holiday. I won’t be using Welcome Pickups again.”

Helpful Report

Posted 4 weeks ago

Hi there, sorry to hear about what happened to your transfer. I understand the inconvenience traveling with the family and having to experienced this. We are aware that you were already in contact with our Support team regarding your concern. Rest assured, someone from our team will reach out to you to further assist you regarding what happened. Thank you for your time and for bringing this to our attention.

Posted 4 weeks ago

“I’m writing this as a warning to anyone considering Welcome Pickups — especially first-time visitors who don’t yet know the airport they’re landing in. I booked an airport pickup for the same reason most people do: arriving somewhere new, with luggage, wanting one part of the trip to be reliable and stress-free. That is the whole promise of this service, and it failed completely. My flight landed and I went through the completely normal arrival process — a slow deplaning, a shuttle bus transfer to the terminal, immigration, and baggage collection. None of this is in a passenger’s control, and all of it is exactly what an airport pickup is meant to account for. The entire time, I stayed in contact with my driver on WhatsApp. I greeted him, thanked him, told him I had landed and was on my way in, and at 11:25 I messaged him that I was collecting my luggage. He never replied. By the company’s own driver logs, the complimentary waiting window ended at 11:28, and I reached the exit at around 11:30. So they could not wait two minutes — even though I had told the driver, three minutes earlier, that I was standing at baggage claim and on my way out. It gets worse. At no point did the driver tell me he was leaving, that the waiting time was about to end, or that I should hurry. And at no point was I offered the chance to simply pay for a few extra minutes of waiting — something the company itself says is possible. Instead, the driver went silent, drove off, marked my booking a “no-show,” and I was refused any refund. Think about who actually relies on a pre-booked airport pickup: people in a rush, and first-time visitors who don’t know the terminal, the queues, or where the exit even is. Those are precisely the travelers this rigid “two minutes late and you’re abandoned” process punishes. A company that genuinely cared about its customers would have a driver who answers a message, gives thirty seconds of warning, or offers paid waiting before driving away and billing you for nothing. I will not use them again, and I’d urge anyone arriving somewhere unfamiliar to book a service that will actually be there when you walk out — because this one was not.”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear about what happened regarding your transfer in Paris. We are aware that you are already in contact with our Support team regarding your concern and rest assure we will coordinate with the team and reach out to you for further assistance regarding this. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

“Welcome Pickups cancelled my confirmed private transfer from Hotel Villa Franca Positano to Naples Central Train Station at 00:30 on the day of pickup, less than 9 hours before the scheduled 09:30 ride. The booking had been confirmed weeks earlier, and they had even sent a driver-assignment email two days before pickup. Their cancellation email said there were no available drivers and offered only a refund/coupon, with no alternative transport or emergency help. This left me stranded hours before an important transfer. I would not rely on this company for time-sensitive travel.”

Helpful Report

Posted 1 month ago

Hi Qian, sorry to hear about what happened to your transfer. This is definitely not the kind of experience we want you to have with Welcome. We are aware that you are already in touch with our Support team regarding this case. Rest assure we will review and someone from our team will reach out to you as soon as possible. Thank you for your time.

Posted 1 month ago

“The driver was very rude. I ordered the pickup from Athenes cruise terminal for 3 passengers, 3 suitcases and 2 carryons. There were 2 of us and the driver said that we will not fit as he has a small car. We had to take taxi instead. Then received a message that the trip was cancelled due to no show what is a false statement. I woukd not recommend to use their service !”

Helpful Report

Posted 1 month ago

Hi Mark, sorry to hear about what happened to your transfer. I understand this is not what you expected to experience with Welcome. We would like to review the case for you. Rest assure that someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

“BAD experience. I booked a premium "Meet & Greet" at Fiumicino for a guest, but the driver failed to show up. He was incredibly slow to respond to my WhatsApp messages, and when he finally did, he claimed he sent a replacement. However, he gave me the wrong phone number for this new driver, creating total chaos. The paid service says that they will wait an hour in the airport for the person - based on our conversations, they didn't even wait more than ten minutes. To top it off, he blamed me for supposedly sending him to a different address. He changed his story multiple times, and making up inconsistent excuses. My guest was left stranded and stressed at the airport. Avoid at all costs. Booking #w-6473237-1”

Helpful Report

Posted 2 months ago

Hi there, sorry to hear about what happened to your client's transfer. This is definitely not the kind of service we would like you or your client's to experience with Welcome. We would like to review this for you. Rest assured someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 2 months ago

“We used this service for a transfer to Galveston. My husband left a jacket by mistake in the trunk of the car. I contacted the driver and he said he had the jacket. I sent him my information and never heard back. Contacted the company, no help at all. I think the driver wanted me to venmo money for the postage that he would keep. Driver then lied and said he did not have the jacket. Your company is only as good as the employees, you hire liars and thiefs.”

Helpful Report

Posted 2 months ago

Hello Traveler, we are sorry to learn of the lost jacket issue, please contact our team at hello@welcomepickups.com with your transfer id so that they may look into assisting you further. Thank you for reaching out.

Posted 2 months ago

“Worst service, charge to city $122.89”

Helpful Report

Posted 2 months ago

Hello, we are sorry to learn of the dissatisfaction in regards to a charge, please contact our support team at hello@welcomepickups.com via email so that they can look into all your concerns and assist you. Thank you for reaching out.

Posted 2 months ago

“The Driver was very professional. The pic up company transfer overcherge me 38 Euros if i had taken a taxi from the airport doir to doir i would have paid 20Euros,The trip was a very small distance from the airport. I felt the journey wasn't worth the amount i was charged, the company charge me 18Euros for the booking. Zeze Camden”

Helpful Report

Posted 2 months ago

Hi there, sorry to hear about what happened to your transfer. I understand your concern and we will review this for you. Rest assured, someone from our team will reach out to you as soon as possible to assist you. Thank you for your time and for bringing this to your attention.

Posted 2 months ago

“Sovittu lentokenttäkuljetus peruttiin lennon aikana. Jouduin etsimään itse taksin lentokentällä hirveässä hässäkässä. Välttäkää tätä yhtiötä.”

Helpful Report

Posted 4 months ago

Hi Markku! We want to extend our sincerest apologies for the recent experience you had your transfer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 4 months ago

“Welcome Pickups took £120 for two transfers, then they cancelled before the pick up time. We then had to pay again to independent taxis to bring us from Glasgow Airport to the West End and back again. Told via email that if I didn't reclaim the full refund within 48 hours then they would send me a voucher. Then when I click to claim the full refund, the page doesn't work. Avoid !!!”

Helpful Report

Posted 4 months ago

Hello Clare, we are sorry to learn of the cancelation and later issue with your refund, please contact our team directly at hello@welcomepickups.com with your transfer id so that we may look into assisting you. Thank you for reaching out.

Posted 4 months ago

“The driver was over 30 minutes late for pick up at the airport. I suggested this to a friend BEFORE I used it and she had a horrible experience in Panama. Will NEVER USE AGAIN”

Helpful Report

Posted 4 months ago

Hello Traveler, we are very sorry to learn of the driver showing up late for your scheduled pickup, please contact our team at hello@welcomepickups.com with your transfer id so that we may look into your concerns further. Thank you for reaching out.

Posted 4 months ago

“I booked two transfers from SFO to Berkeley with Welcome Pickups (for 7 people in total). Both were cancelled by Welcome Pickups – the first one about 11 hours before pickup, the second one while we were already on the plane to San Francisco. I had to organize an alternative taxi for four children and three adults at the last minute right after landing – exactly the kind of stress I wanted to avoid by booking in advance. Even worse, although both bookings were cancelled by Welcome Pickups, the refund I received was about €40 less than what I originally paid. Customer service was friendly but completely unhelpful, simply blaming “bank fees” instead of taking responsibility for a refund shortfall that clearly resulted from their own cancellations. A company that cancels confirmed transfers and leaves customers to cover extra costs cannot be considered reliable. I will definitely not use Welcome Pickups again and would advise others to be cautious before booking.”

Helpful Report

Posted 5 months ago

Hello Klaus, we are truly sorry to learn of the experience you faced with your recent transfer in San Francisco and their cancelation, please do not hesitate to contact our team at hello@welcomepickups.com with your transfer id so that they may take a deeper look into your concerns and assist you. Thank you for reaching out.

Posted 5 months ago

“They never come to pick me up 12:30 from Beograd to the airport Never never use them again Confirmation number Monday, 16 Mar Order #w-5981244-2 And I couldn’t contact them”

Helpful Report

Posted 5 months ago

Hi there, sorry to hear about what happened. I understand that you have booked your transfer for 16th of March. Someone from our team will reach out to you and assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 5 months ago

“Our luggage was lost by American airlines. I informed our driver we were filling out a form to get our luggage back and he left us stranded at the airport with no transportation. I called the dispatcher who told me to take a taxi ,to our condo (150.00) and the company will reimburse me. The company lied, they did not reimburse me.”

Helpful Report

Posted 5 months ago

Hi there, sorry to hear about what happened especially what happened with your lost luggage. I understand that you were already in touch with our Support team regarding this. Rest assure our team will review your case and one of our team members will reach out to you regarding this. Thank you for your time and for bringing this to our attention.

Posted 5 months ago

“We had an extremely bad experience with them. We used their service in Entigua and Cancun Mexico few weeks back and we were never told that they have a third party service provider there. Our pickup vehicle was involved in an accident which resulted in one of our family member getting hurt. We spent the next day at the private hospital after being referred to by the hotel doctor. That cost us almost USD$3,000.00 and we missed on all our excursions. When we enquired with Welcome Pickup for the hospital charges they asked us to contact the driver who drove us. They were extremely unprofessional and did not care at all. Highly recommend not to use their services.”

Helpful Report

Posted 5 months ago

Hi there. Sorry to hear about what happened. This is not what we would like you to experience with Welcome. We understand that you were already in touch with our Support team regarding this. One of our team members will review your case and will reach out to you as soon as possible. Thank you for your time and for bringing this to our attention.

Posted 5 months ago

“Horrible experience with this company. Booked a ride from the Naples airport to our hotel and then canceled within a few minutes when we saw that the wait for the driver was over a half an hour and that there were taxis readily available. I canceled both online and then I called and spoke directly with the driver and told him we would not need the ride. He said that was fine, no problem. About 25 minutes later I received several emails from the company saying that my driver was waiting for us at the airport and then that he left the airport when we “failed to show up” and that they were charging us $75. I am now going to have to dispute the charge. What a hassle. I’d look for other options.”

Helpful Report

Posted 6 months ago

Hi Beth, we apologize for any inconvenience you've experienced with your booking in Naples. We will make sure to help you further and to do that we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 6 months ago

“I've had good experiences of WP around the world, but had terrible experiences with them in Bogota: drivers who don't show up and send some random friend in their place. Then when you make a complaint, they contact you direct to ask what the problem is. On top of that, WP then assign the same unreliable driver for the next job. Avoid them at all costs.”

Helpful Report

Posted 6 months ago

Hi Simon! We want to extend our sincerest apologies for the recent experience you had your transfer in Bogota. Your feedback is valuable to us and we will do our best to help. We can see that you are already in contact with our Support Team. They will make sure to assist you. Thank you for the feedback and bringing this to our attention.

Posted 6 months ago

“Do Not Use. Read the other 1star reviews. Terrible. Cancelled our pickup to the Cabo Mx airport 3 hours before pick up. Prepaid reservation made more than a month ahead of time and confirmed 48 hours before pick up. Left scrambling in Mexico to arrange alternative transportation which was very stressful and much more expensive at the last minute. Totally unreliable. Will not use again.”

Helpful Report

Posted 6 months ago

Hi Mark! We want to extend our sincerest apologies for the recent experience you had your transfer in Cabo San Lucas. Clearly, this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 6 months ago

“DON'T BOOK, TOTAL SCAM!! Pre-booked and paid for a ride from Cartagena, COL airport to my hotel. They said the driver will wait an hour after you land. It is WELL known that it Always takes More than an hour to go thru customs (which I didn't know at the time)!! The driver left and I prepaid in order to book the ride. Order an Uber outside the airport instead. It came in 2 mins and it was Less than 1/2 the price!!”

Helpful Report

Posted 6 months ago

Dear traveler, we are sorry to learn of the experience faced in Cartagena, please contact our team at hello@welcomepickup.com with your transfer id so that they may look into all your concerns and assist you further. Thank you for reaching out.

Posted 6 months ago

Welcome Pickups is rated 4.8 based on 6,486 reviews