Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.82

4.8 Rating 6,456 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Tell us how Welcome Pickups made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Welcome Pickups took £120 for two transfers, then they cancelled before the pick up time. We then had to pay again to independent taxis to bring us from Glasgow Airport to the West End and back again. Told via email that if I didn't reclaim the full refund within 48 hours then they would send me a voucher. Then when I click to claim the full refund, the page doesn't work. Avoid !!!”

Helpful Report

Posted 5 days ago

Hello Clare, we are sorry to learn of the cancelation and later issue with your refund, please contact our team directly at hello@welcomepickups.com with your transfer id so that we may look into assisting you. Thank you for reaching out.

Posted 5 days ago

“The driver was over 30 minutes late for pick up at the airport. I suggested this to a friend BEFORE I used it and she had a horrible experience in Panama. Will NEVER USE AGAIN”

Helpful Report

Posted 1 week ago

Hello Traveler, we are very sorry to learn of the driver showing up late for your scheduled pickup, please contact our team at hello@welcomepickups.com with your transfer id so that we may look into your concerns further. Thank you for reaching out.

Posted 1 week ago

“I booked two transfers from SFO to Berkeley with Welcome Pickups (for 7 people in total). Both were cancelled by Welcome Pickups – the first one about 11 hours before pickup, the second one while we were already on the plane to San Francisco. I had to organize an alternative taxi for four children and three adults at the last minute right after landing – exactly the kind of stress I wanted to avoid by booking in advance. Even worse, although both bookings were cancelled by Welcome Pickups, the refund I received was about €40 less than what I originally paid. Customer service was friendly but completely unhelpful, simply blaming “bank fees” instead of taking responsibility for a refund shortfall that clearly resulted from their own cancellations. A company that cancels confirmed transfers and leaves customers to cover extra costs cannot be considered reliable. I will definitely not use Welcome Pickups again and would advise others to be cautious before booking.”

Helpful Report

Posted 3 weeks ago

Hello Klaus, we are truly sorry to learn of the experience you faced with your recent transfer in San Francisco and their cancelation, please do not hesitate to contact our team at hello@welcomepickups.com with your transfer id so that they may take a deeper look into your concerns and assist you. Thank you for reaching out.

Posted 3 weeks ago

“They never come to pick me up 12:30 from Beograd to the airport Never never use them again Confirmation number Monday, 16 Mar Order #w-5981244-2 And I couldn’t contact them”

Helpful Report

Posted 3 weeks ago

Hi there, sorry to hear about what happened. I understand that you have booked your transfer for 16th of March. Someone from our team will reach out to you and assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 3 weeks ago

“Our luggage was lost by American airlines. I informed our driver we were filling out a form to get our luggage back and he left us stranded at the airport with no transportation. I called the dispatcher who told me to take a taxi ,to our condo (150.00) and the company will reimburse me. The company lied, they did not reimburse me.”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear about what happened especially what happened with your lost luggage. I understand that you were already in touch with our Support team regarding this. Rest assure our team will review your case and one of our team members will reach out to you regarding this. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

“We had an extremely bad experience with them. We used their service in Entigua and Cancun Mexico few weeks back and we were never told that they have a third party service provider there. Our pickup vehicle was involved in an accident which resulted in one of our family member getting hurt. We spent the next day at the private hospital after being referred to by the hotel doctor. That cost us almost USD$3,000.00 and we missed on all our excursions. When we enquired with Welcome Pickup for the hospital charges they asked us to contact the driver who drove us. They were extremely unprofessional and did not care at all. Highly recommend not to use their services.”

Helpful Report

Posted 1 month ago

Hi there. Sorry to hear about what happened. This is not what we would like you to experience with Welcome. We understand that you were already in touch with our Support team regarding this. One of our team members will review your case and will reach out to you as soon as possible. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

“Horrible experience with this company. Booked a ride from the Naples airport to our hotel and then canceled within a few minutes when we saw that the wait for the driver was over a half an hour and that there were taxis readily available. I canceled both online and then I called and spoke directly with the driver and told him we would not need the ride. He said that was fine, no problem. About 25 minutes later I received several emails from the company saying that my driver was waiting for us at the airport and then that he left the airport when we “failed to show up” and that they were charging us $75. I am now going to have to dispute the charge. What a hassle. I’d look for other options.”

Helpful Report

Posted 2 months ago

Hi Beth, we apologize for any inconvenience you've experienced with your booking in Naples. We will make sure to help you further and to do that we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 2 months ago

“I've had good experiences of WP around the world, but had terrible experiences with them in Bogota: drivers who don't show up and send some random friend in their place. Then when you make a complaint, they contact you direct to ask what the problem is. On top of that, WP then assign the same unreliable driver for the next job. Avoid them at all costs.”

Helpful Report

Posted 2 months ago

Hi Simon! We want to extend our sincerest apologies for the recent experience you had your transfer in Bogota. Your feedback is valuable to us and we will do our best to help. We can see that you are already in contact with our Support Team. They will make sure to assist you. Thank you for the feedback and bringing this to our attention.

Posted 2 months ago

“Do Not Use. Read the other 1star reviews. Terrible. Cancelled our pickup to the Cabo Mx airport 3 hours before pick up. Prepaid reservation made more than a month ahead of time and confirmed 48 hours before pick up. Left scrambling in Mexico to arrange alternative transportation which was very stressful and much more expensive at the last minute. Totally unreliable. Will not use again.”

Helpful Report

Posted 2 months ago

Hi Mark! We want to extend our sincerest apologies for the recent experience you had your transfer in Cabo San Lucas. Clearly, this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 2 months ago

“DON'T BOOK, TOTAL SCAM!! Pre-booked and paid for a ride from Cartagena, COL airport to my hotel. They said the driver will wait an hour after you land. It is WELL known that it Always takes More than an hour to go thru customs (which I didn't know at the time)!! The driver left and I prepaid in order to book the ride. Order an Uber outside the airport instead. It came in 2 mins and it was Less than 1/2 the price!!”

Helpful Report

Posted 2 months ago

Dear traveler, we are sorry to learn of the experience faced in Cartagena, please contact our team at hello@welcomepickup.com with your transfer id so that they may look into all your concerns and assist you further. Thank you for reaching out.

Posted 2 months ago

“My booking for a prepaid transfer from airport to city center cancelled when i was on board with a message”

Helpful Report

Posted 2 months ago

Hi there, sorry to hear about what happened. Definitely, this is not kind of experience we would like you to experience with Welcome. Rest assured someone from our team will contact you as soon as possible to further assist you regarding your case. Thank you for your time and for bringing this to our attention.

Posted 2 months ago

“2 bad experiences in 3 days. First, our transfer was cancel during the fly. So, after landing in Montevideo we find out that we have no transfer. We took a taxi for x3 normal price (It was 25.12 😅). Second, 28.12 the driver didn’t come to pick us from the hotel. Once again we had to take a Taxi. This time for x2 price (Sunday 😅). Finaly what do you think about this transfer App???”

Helpful Report

Posted 2 months ago

Hi Lucian! We want to extend our sincerest apologies for the recent experience you had your transfers with us. Clearly, this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 2 months ago

“Our driver did not meet us , we were met by a Norges taxi . Had I been travelling on my own as a woman I would not have used the taxi. No communication about the change in arrangements. The driver did not have a Welcome notice , just a card with my name on it. The car was not clean and my seat belt did not work properly. No help with luggage. Certainly have now deleted the welcome app. Be careful when booking , expensive in my opinion.”

Helpful Report

Posted 2 months ago

Hello! We want to extend our sincerest apologies for the recent experience you had your transfer with us. We can understand your concern as you just wanted to have smooth transfer. Clearly, this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 2 months ago

“We were contacted by their driver thru WhatsApp and told he would be at the airport to pick us up. When our flight was delayed over four hours we did everything we could to contact him and he did not respond. Then the company unknowingly changed drivers and when we weren't there on time he left and we were not pickup when we did arrive and no compensation was given to us. It was their problem changing drivers without telling us then they blame us. If for some reason you miss your pick up you are just out of luck. After multiple emails it is obvious we will not be reimbursed. Don't use this service.”

Helpful Report

Posted 4 months ago

Hi Calvin, sorry to hear about what happened to your transfer. This is not the kind of service we would like you to experience with Welcome. We are aware that you are in touch with our Support team regarding this. Rest assured someone from our team will reach out to you to further assist you with this case. Thank you for your time and for bringing this to our attention.

Posted 4 months ago

“I used Welcome Pickups to go from Bodrum, Turkey to Fathiye, Turkey and everything went very smoothly. A few days later, I had booked another pick up from Fathiye to Antalya, a 3 hour drive. I had to get to Antalya by 12 noon for a tour that I had booked. I was supposed to be picked up at 8 o’clock in the morning. At 7:30 on the morning of the scheduled pick up, I noticed an email (thank God I checked) that had been sent at 7:15 am, 45 minutes before my scheduled pick up that they were unable to find a driver for me and they canceled my trip. They didn’t know the night before that they wouldn’t be able to find a driver? This company is very unreliable and I won’t use them again.”

Helpful Report

Posted 4 months ago

Hi Vicki, sorry to hear about what happened to your transfer. This is not the kind of service we would want to experience with Welcome. We would like to review what happened and why we were not able to accommodate this. Please reach out to us at hello@welcomepickups.com with your booking details so we can further investigate this. Thank you for your time and for bringing this to our attention.

Posted 4 months ago

“Paid fee up front for pick up in Istanbul. We thought all would be okay even though our flight was 20 minutes late because welcome pick ups says that they monitor flight delays. However they start your 1 hour grace period when your plane lands, not when it arrives at the gate, our plane took an extra 20 minutes for us to taxi to the gate and deplane, their time clock should start only when plane is at the gate. Welcome pickups also changed our driver on us, so when we connected with the assigned driver we were informed of this change but had no contact information for the new driver until we were able to get internet and find the email. We were never contacted by the new driver. We arrived 2 minutes after the 1 hour grace period our pick up had been cancelled and welcome pick ups kept our payment, not even a partial refund. They use Uber and taxi drivers and if you end up with a driver change beware, the communication is lacking and they will keep your money.”

Helpful Report

Posted 4 months ago

Hi there, sorry to hear about what happened to your transfer. I understand how this must have been for you. We are aware that you were in touch with our Support team regarding your case. Rest assure one of our team members will contact you to further assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 4 months ago

“Do Not use this company, Not only are they overpriced , double that of a regular Taxi ,getting a straight answer from them is impossible. we were delayed at Paris airport , we were in contact with the driver the whole time explaining the situation, when we finally got through after about 1hr 15mins, within 5 mins of telling the driver he stated that he had already left the airport. We have been in contact with so many different "CUSTOMER SUPPORT" people all saying something different, whilst we were offered a voucher it is of little use to us after the fact. All communication with the driver via What's App MESSAGES have also been provide numerous times.”

Helpful Report

Posted 4 months ago

Dear Peter, we are truly sorry to learn of the delay you faced in Paris Airport that later lead to issues with your transfer, please contact our team at hello@welcomepickups.com with your transfer id so that they may investigate and assist you further. Thank you for reaching out.

Posted 4 months ago

“While messaging the driver ahead of the ride, the booking got cancelled, and despite contacting the customer service immediately to resolve the incident, no service was provided, neither a refund nor an option to rebook on another date were provided. I would define this as a theft to a customer”

Helpful Report

Posted 4 months ago

Hi Ugo, sorry to hear about what happened to your transfer and about the cancelation. We are aware that you are in touch with our Support team regarding this. One of our team members will reach out to you to further assist you regarding your case. Thank you for your time and for bringing this to our attention.

Posted 4 months ago

“Do not use at any cost. i booked for 3 adults and a baby seat, turns up in a sedan, no baby seat! There was no way 3 large suitcases would fit his boot. Then complains as we did have a babys case also and cancels this booking, with me footing the 80 euro bill and just leaving us with no way of getting to the airport. We had to pay double that for a peak hour taxi. Disgusting service. Dont trust them.”

Helpful Report

Posted 5 months ago

Dear traveler, we are sorry to learn of the issues you faced due to the baby seat and luggage, please contact our support team at hello@welcomepickups.com with your transfer id so that they may further investigate all your concerns and assist you. Thank you for reaching out.

Posted 5 months ago

“This company is very unprofessional. I booked it to have a safe car seat for my 10 month old for the approx 1 hour journey after a long haul flight. The driver showed up with NO baby seat, was 15 minutes late and didnt come into the airport to meet us. Wouldnt recommend at all.”

Helpful Report

Posted 5 months ago

Hello, we apologize for any inconvenience you've experienced with your booking with us. We will make sure to help you further, and to do that, we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 5 months ago

Welcome Pickups is rated 4.8 based on 6,456 reviews