Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,379 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam They take your money and cancel last minute”

Helpful Report

Posted 1 week ago

Hello Steven, we are sorry to learn of the cancelation of your transfer, please reach out to our support team at hello@welcomepickups with your transfer id so they may assist you further. Thank you for your review.

Posted 1 week ago

“We reserved them for a pickup at vancouver airport about a week ago. While we were in the air they sent me a text cancelling our pickup, which I received when we landed. Because they were unreliable, I cancelled the return pickup for 8 days from now that I also booked. They charged me a 20% cancellation fee. You can not rely on this business and I will never use them again”

Helpful Report

Posted 2 weeks ago

Dave, we apologize for any inconvenience you've experienced with your booking in Vancouver. We will make sure to help you further, and to do that, we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 1 week ago

“This company is not trustworthy. They confirmed and cancle in last minute, soo we allmost miss our flight. I do not recommend Welcome Pickups to anyone — completely unreliable and unprofessional.”

Helpful Report

Posted 3 weeks ago

Hello Darka, we are sorry to learn of the cancelation of you transfer, please reach out to our support team at hello@welcomepickups.com with your transfer id so they may take a deeper look in what occurred and assist you further. Thank you for your review.

Posted 3 weeks ago

“Its Deceitful when they say 100% Refund, then when you are to cancel- there is something else that pops up that says 20% is what you are charged. Like Really, I literally did the confirming and canceling in less than 2 min. DO BETTER!!”

Helpful Report

Posted 4 weeks ago

Hi Diana, thank you for taking the time to share your feedback, and we’re genuinely sorry for the inconvenience you’ve experienced. We understand how this must have felt, and we’d like the opportunity to review your specific case. Please reach out to us directly at hello@welcomepickups.com with your booking details so we can look into this further and assist you. Thank you for bringing this to our attention.

Posted 4 weeks ago

“Le chauffeur est arrivé avec 10 mn de retard à l'aéroport. Il n'est pas venu à notre recontre puisqu'il nous attendait à sa voiture sur le parking extérieur. Il ne nous a pas déposées dans le bon hôtel. Après l'avoir rappelé presque aussitôt, il est revenu nous chercher, sans un mot ou une excuse en faisant la "gueule ". Mais le pire a été sa goujaterie Systématiquement, il ouvrait les portières et le coffre du véhicule depuis son tableau de bord, restant assis derrière son volant. A charge pour nous de déposer et de récupérer nos bagages dans le coffre, sachant que nous étions 2 femmes dont ma fille enceinte de 7 mois !!”

Helpful Report

Posted 1 month ago

Hi Elisabeth, we received your concern and we are deeply sorry for the trouble caused. We will make sure to help you further. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 1 month ago

“I had one of the worst experiences with Welcome Pickups. They cancelled my airport pickup just a couple of hours before my flight landed — while I was already flying and completely unreachable. I arrived at the airport with no transportation options and was forced to find an urgent alternative, paying almost double the price because I hadn’t made a reservation elsewhere. But it gets worse. For my return transfer from the hotel to the airport, the pickup was scheduled for 8:30 AM. At 7:20 AM — just over an hour before — I received a last-minute SMS saying they had no driver available. I had booked this service 15 days in advance and even received a confirmation email with the driver’s name and car details. Yet they still cancelled, leaving me stranded once again, having to scramble for another ride and pay a much higher rate due to the urgency. This company is not trustworthy. They confirmed everything and then failed me twice. I do not recommend Welcome Pickups to anyone — completely unreliable and unprofessional.”

Helpful Report

Posted 1 month ago

Dear Pablo, we truly apologize for learning of the cancelation of your transfers at short notice, please reach out to our support team at hello@welcomepickups.com with your transfer id so they may fully look into what took place and assist you further. Thank you for your review.

Posted 1 month ago

“I can’t find my booking online, tried sending message and emails but no reply…. Seems like a scam to me”

Helpful Report

Posted 1 month ago

Dear Traveler, we are sorry to hear of the issue you are facing in locating your transfer, please reach out to our support team directly at hello@welcomepickups.com providing them with the email used upon booking, they would be more than happy to assist you. Thank you for your review.

Posted 1 month ago

“Disappointing Experience with Welcome Pickups We had scheduled a transfer for our clients through Welcome Pickups, which was canceled just two days before their arrival at the destination. The booking was made 1.5 months in advance, and the payment was completed at the time of booking. The transfer involved 3 adults and 4 children. Unfortunately, no solution or alternative was offered, leaving our clients without transportation and without compensation. Our experience with Welcome Pickups was extremely disappointing and shows that it is a company you cannot trust under any circumstances. We are awaiting the return of our money and hope that customer service will improve in the future.”

Helpful Report

Posted 1 month ago

Hi George, thank you for sharing your experience — we’re truly sorry to hear about the inconvenience this caused both you and your clients. We understand how important reliable transportation is, especially when traveling with a group, and we regret that we weren’t able to fulfill this booking as planned. Please reach out to us at hello@welcomepickups.com, and our team will be happy to review your case. Thank you for bringing this to our attention.

Posted 1 month ago

“I booked a transfer from Langkawi airport to the Danna Langkawi Hotel. I paid $50 Australian dollars. I was met by a man in old clothes and was transferred in a filthy old van. I should have just used the Grab service. Less than favourable experience.”

Helpful Report

Posted 2 months ago

Hello Traveler, we are sorry to learn of the issue you faced with your driver in Langkawi, please contact our support team at hello@welcomepickups.com with your transfer id they would be more than happy to look into the matter further, thank you for reaching out.

Posted 2 months ago

“pre-paid taxi at Ho Chi Minh City airport (SGN) did not show up. Never heard anything again!!”

Helpful Report

Posted 2 months ago

“They sent my driver to the incorrect address and then blamed me for it. Refused to refund my money.”

Helpful Report

Posted 3 months ago

Dear Traveler, we are sorry to learn of your experience with a wrong address in your transfer, if you have not already reached out to our support team at hello@welcomepickups.com please do so with your transfer id so that they may take a look and assist you further. Thank you for your review.

Posted 3 months ago

“Avoid at all costs. I booked them to take my family and me from our hotel in Athens to the airport. The driver went to the wrong location and then refused to come to the correct place in spite of repeated requests and clear location information. He charged us for additional waiting time and then advised us that we were a 'no show.' We have been advised that we will not be refunded in spite of the driver's conduct. Do not give these people your business.”

Helpful Report

Posted 3 months ago

Dear Traveler. We're very sorry to hear about your experience. We are aware that you have already been in contact with our Support team, and a member of our team will reach out to you as soon as possible to review this matter further. Your feedback is important to us, and we thank you for bringing this to our attention

Posted 3 months ago

“No full refund when plans changes, even if the cancellation is 4 weeks prior to the trip.”

Helpful Report

Posted 6 months ago

Hi Patricia, we are very sorry to hear this. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 6 months ago

“Poor service, driver did not show up when assigned. No communication. No refunds even with their lack of service.”

Helpful Report

Posted 6 months ago

Dear Traveler, we are sorry to learn of such an experience faced with the driver and the pickup, please reach out to our support team at hello@welcomepickups.com with your transfer id so that they may look into your concerns and assist you further. Thank you for your review.

Posted 6 months ago

“Wir hatten 3 Tage vor unserer Abreise online das Taxi bestellt, eine Bestätigung erhalten und ca. 8 Stunden vor der Abreise, haben wir eine Absage erhalten, es stehe kein Fahrer zur Verfügung!!!! Wie schlecht muss eine Firma organisiert sein, dass nicht bereits schon 3 Tage vorher bekannt war, dass nicht genügend Fahrer zur Verfügung stehen bzw. bei der Grösse dieses Unternehmens nicht nachvollziehbar! Wir werden diesen Service ganz sicher nie wieder nutzen geschweige denn weiter empfehlen.”

Helpful Report

Posted 6 months ago

Hi Sandra! Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the last-minute cancellation of your booking. We understand how you felt and want to assure you that we are aware you've been in contact with our Support team. A member of our team will reach out to you shortly to address your concerns and assist you further. Thank you for bringing this to our attention.

Posted 6 months ago

“We had a terrifying ride yesterday from the Ocean Blue & Sand Resort to the Punta Cana airport. Order # w-3954871-1. Our driver, Granmy Joel Perez, drove erratically, far too fast and was constantly honking at other drivers. He was very twitchy and seemed on edge. We soon realized he was under the influence of drugs. We had a baby in the van and it was not a safe situation for us. This type of behaviour should not be tolerated by your company. We feel we should have a full refund and also a reply from you stating what consequences this driver will face. This type of behaviour should be taken very seriously and he should not be driving.”

Helpful Report

Posted 6 months ago

Hi Rosemary! Thank you for bringing this to our attention. We are deeply sorry for the distressing experience you experienced. The safety and comfort of our passengers are our top priorities, and the behavior you described is absolutely unacceptable. To assist us in resolving this matter, we kindly ask you to reach out to us directly at hello@welcomepickups.com. This will also allow us to provide you with a detailed update on the measures taken. Once again, we deeply regret the situation and the impact it had on your journey. Thank you for bringing this to our attention, and we are committed to addressing it promptly and thoroughly.

Posted 6 months ago

“Berlin. I booked a transfer to pick up a guest from Berlin airport and provided the flight number at the time of booking. According to the company's policy, the driver should have monitored the flight status. However, when the flight was unexpectedly canceled, I contacted both the company and the driver to inform them, expecting assistance with rescheduling. Instead, I was met with a rude refusal to make any changes or adjustments, despite their clear knowledge of the cancellation. They refused to refund the payment, claiming the driver would still go to the airport—despite having access to real-time flight information. EXTREMELY DISAPPOINTED with the poor customer service and unwillingness to honor their own policies.”

Helpful Report

Posted 7 months ago

Hi there! Thank you for your feedback. We are truly sorry to hear about your disappointing experience. This is not the level of service we aim to deliver. We are aware that you have already been in touch with our Support team, and a member of our team will be reaching out to you as soon as possible regarding this matter. We apologize for the inconvenience caused and appreciate your patience as we work to resolve your concerns.

Posted 7 months ago

“For a company that offers an airport service I am extremely disappointed by the service offered. We experienced a delay in one of our flights and were switched to another flight by our airline. Because I was unable to give twelve hours notice of the later arrival time we were left stranded at the airport. I wasted $30 buying wi-fi on the flight to alert them of the change but I was quoted terms and conditions which requires twelve hours notice of any change. I was another $150 out of pocket with a substitute taxi. I will not use again”

Helpful Report

Posted 7 months ago

Dear Traveler, we are sorry to hear of such an experience with your transfer caused by the flight issues you faced, you may reach out to our support team at hello@welcomepickups.com with your transfer id so that our team may look further into your case. Thank you for your review.

Posted 7 months ago

“Veryyy veryyy Bad service!! no Driver waiting on the Airport and someone has answered his phone he was like 1 min i will be there….. after 30mins he was like we dont take you to the Destination you want to go !! Never think twice to order with this company worst ever!”

Helpful Report

Posted 7 months ago

Hi there! Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience this situation has caused. We understand how difficult it can be to deal waiting for the driver and for any miscommunication with the driver. Please know that we are aware you’ve been in contact with our Support team, and one of our team members will reach out to you as soon as possible to further review your case. We genuinely appreciate your patience, and we’re here to help make things right.

Posted 7 months ago

“Horrendous. Cancelled our airport booking at 22.00 hours when they should have picked us up for our flight at 5.00 leaving 2 women stranded and unable to get to the airport. DO NOT USE.”

Helpful Report

Posted 8 months ago

Hi there! Thank you for your feedback, and we're sincerely sorry for the inconvenience caused by the last-minute cancellation. We completely understand how distressing this situation must have been. We are aware that you have reached out to our Support team regarding the matter. One of our team members will reach out to you as soon as possible to address this matter and assist you further.

Posted 8 months ago

Welcome Pickups is rated 4.9 based on 6,379 reviews