Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.81

“I had received and email from you 2 days before my arrival in St Thomas. It says my pick up will be waiting for me at the arrival hall. About 330 pm I called Brenda. My arrangement was at 4 pm. She sounded surprised. She had to look me up. It is now 420 pm and I am still waiting for her. After a 12 hour flight I don’t need this. I want to rest. If she doesn’t get here by 430 PM I will get a taxi and I am demanding a full refund. It’s hot and humid and I am very tired 😡”

Helpful Report

Posted 1 week ago

Hi Jocelyn, sorry to hear about what happened to your transfer. We are reviewing your case and rest assure someone from our team will contact you as soon as possible to assist you regarding this. Thank you for bringing this to our attention.

Posted 6 days ago

“Scammed of money DO NOT USE!! Booking ref 585339895 Had text on landing at Alicante saying driver waiting outside arrivals, we came out went to assigned meeting point (tourist info) no driver phoned company told we had missed time even tho driver said he was there ? We had not stated any times just flight details !! Booking states driver will monitor flight and wait accordingly, operator was unconcerned or helpful just dismissed us and said could not help, no refund offered !!! We feel we paid money up front and have been scammed with no intention of picking us up, advise not to use this company just get taxi outside, as we had too, and price was not much difference to cost we were robbed of €57.71 would never recommend these people !!!”

Helpful Report

Posted 1 week ago

Hi Tom, sorry to hear about what happened to your transfer. We would like to review this for you, if you have time. Please reach out to us at hello@welcomepickups.com with your booking details so we can investigate this for you. Thank you for your time and for bringing this to our attention.

Posted 1 week ago

“E-mails at the last minute to cancel our transfer at Catania Airport. Left us high and dry. Excuse could not find a driver. I had another booking in 10 days at another airport and I canceled that. Totally unreliable. Do not bother with this company.”

Helpful Report

Posted 2 weeks ago

Hi, sorry to hear about this. Definitely, this is not the kind of service we would like you to experience with Welcome. Rest assure we are reviewing what happened and that someone from our team will reach out to you as soon as possible to assist you further. Thank you for bringing this to our attention.

Posted 2 weeks ago

“Terrible experience on two separate bookings — avoid this service! We had two consecutive awful experiences with Welcome Pickups. On our first transfer, we were held up in an massive border control line at the airport. We kept the driver updated directly with texts from the line. Instead of helping or directing us to support, the driver marked us as a "no show," cancelled the ride, and stopped responding completely. When we contacted customer service, they refused a refund to our original payment method and instead forced us to accept a €35 credit coupon, claiming border delays only qualify for coupons per their policy. We were forced to use that coupon for our next booking, only for the driver to cancel on us 30 minutes before the scheduled pickup! To make matters worse, the app would not allow us to rebook because it was within 2 hours of pickup, leaving us completely stranded and forced to pay out-of-pocket for a separate taxi home at a much higher cost. Stressful and costly experience!!”

Helpful Report

Posted 3 weeks ago

Hi Karen! We sincerely apologize for the inconvenience you faced with our service. We can see that you are in contact with our Support Team. They will make sure to investigate the matter and reach out to you as soon as possible. Your feedback is invaluable in helping us improve, and we appreciate your understanding. We look forward to the opportunity to address your concerns.

Posted 3 weeks ago

“I booked a transfer with Welcome Pickups in September 2026 - from Piraeus Port to KTEL Bus terminal (approx 20 minute drive). The transfer was confirmed - the company sent me the driver’s and car details and asked for my personal information (including a photo). They also took 37 Euros up front (before the service was provided). 90 minutes before the pickup (I am on a boat, with no wifi), Welcome Pickups cancels the transfer due to “driver unavailability” - noting the payment has processed. So I get to my destination, with no transfer and scurrying around to arrange another transfer - thus missing my connecting bus trip. No sign of refund in sight. Is it even legal to claim a payment for a non rendered service? Point of review: don’t book with or trust Welcome Pickups. Not only did their cancellation have a domino effect of missing other connection points. They also took a payment from me, without providing the service! Never again!”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear about what happened to the last minute cancelation of your transfer. This is not what we would like you to experience with Welcome. I am aware that you were in contact with our Support team regarding this. Rest assure we will review your case and someone from our team will reach out to you to assist you further. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

“Please think twice before booking this "guided tour" we had the misfortune of booking this. To be picked up in a beaten up old car with poor Aircon. And a driver that spoke no English and had no idea what he was doing. This was supposed to be a guided tour including water. What we got was a clueless driver who dumped us put on a street and left us to find our own way to the temples. Most of which we weren't allowed in because we had our camera. This is information that should have been given to us by the guides! We called the operator and he was rude and said no guide just a driver, so a glorified expensive taxi ride. No information about the places NOTHING! The operator on the phone said "you have the driver for 5 hours only. If you don't see all temples in this time that's on you!" This was after the driver drove us round and round not knowing where he was going for a hour. We ended up giving up and going back to the hotel after 2 and half hours and only seeing 2 places. I also contacted viatour who didn't really help at all. I have requested a full refund and if I do not receive from Viator I will proceed with a chargeback. This really put a downer on what had been a good trip. I certainly would not recommend this tour or the operator. My advice pick another company!”

Helpful Report

Posted 1 month ago

Hi Paula, sorry to hear about what happened to your sightseeing ride in New Delhi. Definitely, this is not the kind of service we would like you to experience with Welcome. Rest assure this is being reviewed and someone from our team will contact you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

“DO NOT BOOK WITH THIS COMPANY. This is the worst company to deal with. We booked a pickup in Paris and they turned up 20 min early then the agreed time and said they were going to leave once i contacted them and said we were not ready to leave yet. Then when we got to the car he said we had an additional bag (small carry on bag) that he could not take and accept this ride. Proceeded to then drive off and said contact company leaving us FULLY CHARGED on our credit card for a service that was not provided and then no lift to the airport where we had to catch a international flight home. Contacted company and they still have said and not refunded anything to us (even with a cancel fee). Tried again to contact customer service and they only offered me a 15 euro credit for next time (as if I would use them again). Still disputing the full charge of my credit card without providing the service as agreed. DO NOT WASTE YOUR TIME WITH THESE CLOWNS! You may be left stranded with no ride. I wish I had read some of the reviews previously on this site before booking. If I could leave a zero star rating I would.”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear about what happened to your transfer. We are aware that you have reached out to our Support team regarding this. Rest assure your case is being reviewed and someone from our team will reach out to you as soon as possible regarding this. Thank you for your time and for bringing this to our attention.

Posted 1 month ago

“I'll tell you about the fraud committed by taxi drivers related to welcome pickups company in Montenegro and I want welcome pickups company to know about this. The fraud scheme is as follows. You book the ride, pay for it in advance, later driver will be assigned to your ride. When you arrive to the airport you see the man holding piece of paper with your name and surname, but this is "fake" driver, not the one from your order, and the car will be also different. But okay, car change may be because of some internal reasons, at least you saw your personal data at the piece of paper. You sit down into the car and ride starts. But after about 15-20 min your "real" driver sends you message like "Where are you? I'm waiting". Of cause you explain the situation that you saw your name and surname and sat down to the car, but driver doesn't care about this. Now you understand that you are in a wrong car and this "fake" driver, for some reason, has your personal data. You need to return back or loose money in welcome pickups order and pay again for the taxi. In my case driver sent me the message that he canceled the ride right after my explanations of why I ended up in the wrong car. I managed to return back to airport in the time frame when driver must wait me according to the welcomepickups rules, but as you uderstand noone could pick me up. Screenshots of the correspondence with the driver (including timestamps) and a description of the situation have been sent to the company. A formal complaint regarding the violation of GDPR rules will be submitted separately.”

Helpful Report

Posted 1 month ago

Hi Sergey! We want to extend our sincerest apologies for the recent experience you had your transfer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate on this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and bringing this to our attention.

Posted 1 month ago

“This company left me stranded in Italy with 2 children and 4 suitcases, with just 2 hours to get a taxi to the airport. Woke to find an email that had been sent at midnight before we we due to get a pre-booked taxi transfer with them at 9.30am that morning. Literally had 2 hours of panic trying to scrabble another taxi together, hoping that we'd get to the airport in time. Never been as stressed on a holiday I thought I'd planned carefully well in advance - I would rather throw myself in front of a train than book with this company again. Appalling organisation - simply told 'sorry your transfer has been cancelled due to driver availability'. Avoid if you don't want to guess whether or not your taxi will be available on the day of your flight - the whole point of booking an airport taxi transfer ahead is to ensure you have the security of knowing you can get to and from your flight without stress, delays or unpredictable situations - to have no contingency for drivers not being available makes a mockery of the whole purpose of this company. Bunch of incompetent cowboys.”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear about what happened to your transfer. Definitely, this is not the kind of service we would like you to experience with Welcome. We would like to review your case and rest assure someone from our team will contact you as soon as possible to assist you further. Thank you for bringing this to our attention.

Posted 1 month ago

“The driver and the company were inflexible with regards to a change that happened under 24h notice. Absolutely no refund was made. I just wanted to change the pickup time but they stuck to their policy rules and both driver and company kept saying they had no solution. In the end, they kept my money (50 euros for an airport service), arguing that the driver had to be compensated.”

Helpful Report

Posted 2 months ago

Hello David, we are sorry to learn of the issues you faced with the editing of your transfer, please contact our team at hello@welcomepickups.com with your transfer id so they may look into all your concerns and assist. Thank you for reaching out.

Posted 2 months ago

“Booked pickup at Charles de Gaulle, arriving from Oslo. Landed a couple of minutes before scheduled arrival time. Waited for luggage, and then cleared customs and immigration, and came out to the meeting point for drivers, but no driver was there. I had provided flight number, so the driver could track our progress. I called the driver, and was told that he would pick us up in 2 hrs and 15 min! Totaly unaceptable, so I took a regular taxi, which worked great, cancelled my booking with Welcome Pickups, and demanded a refund, but WP said the waiting time was within company policy, so they refused to refund any money. So do not use this company unless you want to wait for more than 2hrs, or pay double.”

Helpful Report

Posted 2 months ago

HI Torkel, sorry to hear about what happened to your transfer. We would like to review your case and if you have time to reach out to us at hello@welcomepickups.com with your booking details so we can double check this and further investigate this. Thank you for your time and for bringing this to our attention.

Posted 2 months ago

“I paid 27e for pick up from WAW Airport to Warsaw City Center Hotel. The pick up time was 19:30. After a baggage delay, during which time I was in communication with driver, at 20:02. I was looking for driver. I spent 13 minutes repeatedly asking him what door he was at and walking around trying to find him and he was not replying. When he finally did answer, it turned out he was at departures instead of arrivals. Why? Then, I had to go find him! I thought I (over)paid for him to pick me up? At 20:21 (still inside the 60 minute wait time even after looking for him for 13 minutes) I was finally in his car on way to hotel. Then - Driver said he had to wait too long and demanded an extra 10 euro cash. (Terms state 60 minute complimentary wait time for airport pick up.) Now I am on customer service chat for almost 2 hours trying to get a resolution.”

Helpful Report

Posted 2 months ago

Hi Mama, sorry to hear about what happened to your transfer. Definitely this is not the kind of service we would want you to experience with Welcome. We are aware that you are in touch with our Support team regarding your case. Rest assure someone from our team will reach out to you for further review. Thank you for your time and for bringing this to our attention.

Posted 2 months ago

“DO NOT USE FOR AIRPORT PICKUPS IN BALI IF YOU HAVE CHILDREN AND YOU NEED CARSEATS!!! When we made our reservation, we requested 3 car seats, one for our 2 year old toddler and one for our 2 month old newborn. The car seats provided we completely inadequate. The car seat meant for our newborn was forward facing and completely upright - she cannot even hold her head up so there was no way we could put her in this leaving us to simply hold her in our arms for the journey. We strapped our son into the other car seat, and only when we were about to leave did we notice that the driver had simply placed the car seat into the car without attaching it to anything. This is completely unsafe and we almost left like this. When we told the driver he could not understand why this was a problem and did not know how to safely secure the car seat leaving us to attempt to wrap a seat belt around it and hold it manually from behind. This lack of safety for our children is completely unacceptable - had we been in an accident it would have caused serious injury or death. You must provide quality car seats for appropriate ages and your drivers must be suitably trained on how to fit them safely.”

Helpful Report

Posted 2 months ago

Dear Traveler, we are sorry to learn of such an experience that you and your family faced with your transfers and would like to look into all your concerns, please contact our team at hello@welcomepickups.com with your transfer id so they can assist you further. Thank you for reaching out and bringing the above to our attention.

Posted 2 months ago

“One hour before my plane landed in Cabo I received and email canceling my airport transfer. It stated they could not locate a driver. Too late for me to pre schedule alternative transportation. I would give zero stars if I could. Not the first time they have done this to me. January 2026 they did the same thing in Cabo. Left at the last minute without transportation. I complained then and they refunded the money and promised it would never happen again. Well, the very next time I got up the nerve to try them again they did it again. I will never use them again, DO NOT USE”

Helpful Report

Posted 3 months ago

Dear traveler, we are truly sorry to learn of the cancelation of your transfer, please do not hesitate to contact our team at hello@welcomepickups.com with your booking id so they can fully investigate what went wrong and assist you. Thank you for reaching out.

Posted 3 months ago

“1/5 – Completely Unreliable Service I would not recommend Welcome Pickups. We booked and paid for a premium airport transfer in Honolulu more than two weeks in advance, expecting a reliable service for our family of five travelling with a large amount of luggage. While we were in the air on our flight, they cancelled our booking, leaving us stranded on arrival with no alternative arranged. As a result, we had no choice but to pay expensive last-minute Uber surge pricing to get from the airport to the North Shore. To make matters worse, Welcome Pickups only refunded the first leg of our booking. They have kept payment for the return transfer, despite the fact that I have absolutely no intention of relying on them again after this experience. I am now forced to spend my holiday emailing customer support just to try to obtain a full refund. A premium service should provide reliability and peace of mind. Instead, this created unnecessary stress, additional expense, and a terrible start to our family holiday. I won’t be using Welcome Pickups again.”

Helpful Report

Posted 3 months ago

Hi there, sorry to hear about what happened to your transfer. I understand the inconvenience traveling with the family and having to experienced this. We are aware that you were already in contact with our Support team regarding your concern. Rest assured, someone from our team will reach out to you to further assist you regarding what happened. Thank you for your time and for bringing this to our attention.

Posted 3 months ago

“I’m writing this as a warning to anyone considering Welcome Pickups — especially first-time visitors who don’t yet know the airport they’re landing in. I booked an airport pickup for the same reason most people do: arriving somewhere new, with luggage, wanting one part of the trip to be reliable and stress-free. That is the whole promise of this service, and it failed completely. My flight landed and I went through the completely normal arrival process — a slow deplaning, a shuttle bus transfer to the terminal, immigration, and baggage collection. None of this is in a passenger’s control, and all of it is exactly what an airport pickup is meant to account for. The entire time, I stayed in contact with my driver on WhatsApp. I greeted him, thanked him, told him I had landed and was on my way in, and at 11:25 I messaged him that I was collecting my luggage. He never replied. By the company’s own driver logs, the complimentary waiting window ended at 11:28, and I reached the exit at around 11:30. So they could not wait two minutes — even though I had told the driver, three minutes earlier, that I was standing at baggage claim and on my way out. It gets worse. At no point did the driver tell me he was leaving, that the waiting time was about to end, or that I should hurry. And at no point was I offered the chance to simply pay for a few extra minutes of waiting — something the company itself says is possible. Instead, the driver went silent, drove off, marked my booking a “no-show,” and I was refused any refund. Think about who actually relies on a pre-booked airport pickup: people in a rush, and first-time visitors who don’t know the terminal, the queues, or where the exit even is. Those are precisely the travelers this rigid “two minutes late and you’re abandoned” process punishes. A company that genuinely cared about its customers would have a driver who answers a message, gives thirty seconds of warning, or offers paid waiting before driving away and billing you for nothing. I will not use them again, and I’d urge anyone arriving somewhere unfamiliar to book a service that will actually be there when you walk out — because this one was not.”

Helpful Report

Posted 4 months ago

Hi there, sorry to hear about what happened regarding your transfer in Paris. We are aware that you are already in contact with our Support team regarding your concern and rest assure we will coordinate with the team and reach out to you for further assistance regarding this. Thank you for your time and for bringing this to our attention.

Posted 4 months ago

“Welcome Pickups cancelled my confirmed private transfer from Hotel Villa Franca Positano to Naples Central Train Station at 00:30 on the day of pickup, less than 9 hours before the scheduled 09:30 ride. The booking had been confirmed weeks earlier, and they had even sent a driver-assignment email two days before pickup. Their cancellation email said there were no available drivers and offered only a refund/coupon, with no alternative transport or emergency help. This left me stranded hours before an important transfer. I would not rely on this company for time-sensitive travel.”

Helpful Report

Posted 4 months ago

Hi Qian, sorry to hear about what happened to your transfer. This is definitely not the kind of experience we want you to have with Welcome. We are aware that you are already in touch with our Support team regarding this case. Rest assure we will review and someone from our team will reach out to you as soon as possible. Thank you for your time.

Posted 4 months ago

“The driver was very rude. I ordered the pickup from Athenes cruise terminal for 3 passengers, 3 suitcases and 2 carryons. There were 2 of us and the driver said that we will not fit as he has a small car. We had to take taxi instead. Then received a message that the trip was cancelled due to no show what is a false statement. I woukd not recommend to use their service !”

Helpful Report

Posted 4 months ago

Hi Mark, sorry to hear about what happened to your transfer. I understand this is not what you expected to experience with Welcome. We would like to review the case for you. Rest assure that someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 4 months ago

“BAD experience. I booked a premium "Meet & Greet" at Fiumicino for a guest, but the driver failed to show up. He was incredibly slow to respond to my WhatsApp messages, and when he finally did, he claimed he sent a replacement. However, he gave me the wrong phone number for this new driver, creating total chaos. The paid service says that they will wait an hour in the airport for the person - based on our conversations, they didn't even wait more than ten minutes. To top it off, he blamed me for supposedly sending him to a different address. He changed his story multiple times, and making up inconsistent excuses. My guest was left stranded and stressed at the airport. Avoid at all costs. Booking #w-6473237-1”

Helpful Report

Posted 5 months ago

Hi there, sorry to hear about what happened to your client's transfer. This is definitely not the kind of service we would like you or your client's to experience with Welcome. We would like to review this for you. Rest assured someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 5 months ago

“We used this service for a transfer to Galveston. My husband left a jacket by mistake in the trunk of the car. I contacted the driver and he said he had the jacket. I sent him my information and never heard back. Contacted the company, no help at all. I think the driver wanted me to venmo money for the postage that he would keep. Driver then lied and said he did not have the jacket. Your company is only as good as the employees, you hire liars and thiefs.”

Helpful Report

Posted 5 months ago

Hello Traveler, we are sorry to learn of the lost jacket issue, please contact our team at hello@welcomepickups.com with your transfer id so that they may look into assisting you further. Thank you for reaching out.

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Welcome Pickups Reviews

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