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Welcome Pickups Reviews

4.9 Rating 6,392 Reviews
97 %
of reviewers recommend Welcome Pickups
4.9
Based on 6,392 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Welcome Pickups Reviews

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Anonymous
Anonymous  // 01/01/2019
I had a truly terrible experience with Welcome Pickups that I feel compelled to share to warn others. I arranged this transfer specifically for my 86-year-old grandmother, who does not speak the language of the country she was traveling to. I booked in advance and provided all the flight details. For reasons I still don’t understand, the driver started counting the waiting time from the landing time, which makes absolutely no sense—nobody exits the airport the moment a plane lands. There was a long line at immigration, and by the time my grandmother reached the arrivals area, the driver had already left. He waited 60 minutes, but that simply isn’t enough when you’re dealing with elderly passengers and busy airports. Worse, when I tried to contact their support to get help or at least extend the waiting time, there was no way to reach anyone promptly. My attempts to call and message were ignored, and it was only after I finally reached someone by email that I received a generic, scripted response along the lines of “we always strive to improve.” Meanwhile, the driver stopped responding altogether and showed zero willingness to help, find a replacement, or even communicate further. No option to extend, no alternative solution—nothing. I ended up losing the entire amount paid (which was not cheap), and more importantly, my grandmother was left alone at the airport, still trying to figure out how to get to her destination as I write this. This level of disregard for basic customer care and common sense is absolutely unacceptable. I am extremely disappointed and will not be using this service again. I strongly recommend that others consider alternative providers, especially if you are traveling with vulnerable passengers who need a reliable pickup and some basic human consideration.
Helpful Report
Posted 2 weeks ago
Hello! We sincerely apologize for any inconvenience you've experienced with your recent booking with us. We take concerns like this very seriously, and we will do our best to help. We can see that you are in contact with your Support Team and they will make sure to assist. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.
Posted 2 weeks ago
Travelled from Belfast to Liverpool and the driver did not turn up. Sending us a £20 voucher? Don't know why, as I would never use them again. Terrible service. Highly NOT RECOMMENDED IN LIVERPOOL
Helpful Report
Posted 2 weeks ago
Hi Damien, we are sorry to hear about what happened to your transfer in Liverpool. This is not the kind of service we would like you to experience with Welcome. We would like to further investigate this for you. Please reach out to us at hello@welcomepickups.com so we can review this. Thank you for your time and for bringing this to our attention.
Posted 2 weeks ago
Unreliable. Our ride was canceled after a four hour flight delay leaving us stranded at the airport at night. There is an app to message the driver that no one responds too and it says not to worry they track flight delays and our driver still showed up at the airport at the incorrect time. Save yourself the hassle and just would book a more reliable form of transportation
Helpful Report
Posted 3 weeks ago
Hello Jenna, we sincerely apologize for any inconvenience you've experienced with the cancellation of your booking. We will make sure to help you further with this concern. To do that, we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. Thank you for bringing this to our attention. This will also help us investigate further and ensure a smoother experience for you in the future.
Posted 3 weeks ago
Really disappointing. We arrived in Pisa airport at 11.30pm having ordered a taxi to meet us weeks before. There was no taxi to meet us. Just a text message on my phone which had been sent after we have left Dublin and we were in the plane. The message said the taxi was cancelled because of lack of drivers. We were completely stranded in the middle of the night . I will never book with this company again.
Helpful Report
Posted 1 month ago
Hi Liz, we are sorry for the inconvenience the cancelation has caused. This is not the kind of service we would like you to experience with Welcome. We would like to review what happened to this case. Please reach our to us at hello@welcomepickups.com for us to further investigate. Thank you for bringing this to our attention.
Posted 1 month ago
The driver was meant to be waiting at Athens airport with a name sign in arrivals hall "A" We booked the pick up for 9.00 pm to give us time to collect bags etc... Our plane landed on time, we were at the meting point arrivals hall "A" by 9.07pm , no sign of a driver with our name. There were not that many drivers waiting so easy to identify him, had he been there as planned. As the arrivals hall emptied and still no sign after 45 mins we took a regular taxi. I did not have access to internet on my phone until I got to the hotel. The driver has sent whatap message Sent as text 6/6 8:49pm Hello, I’m a driver to pick up you from the airport when you pass the queue and get your luggage get the exit number two and stand in the second side walk and when you are there, update me to start from the parking thank you. See you soon. This was no use to me having no phone access, he should have been there waiting as planned and paid for. He would have known the plane landed on time so why wait for a customer to call you. A disappointing start to our holiday and a waste of 67 euro and another 57 euro in a taxi. And an hour of our time waiting.
Helpful Report
Posted 1 month ago
Hi Fran, we are sorry to hear about what happened. This is definitely what we do not want our travelers to feel or experienced with Welcome. We would like to investigate this for you. Please reach out to us at hello@welcomepickups.com so we can review what happened. Thank you for your feedback and for bringing this to our attention.
Posted 1 month ago
Price gouging at its finest. Charged over $151 usd for a 9 minute ride. Very bad customer service when I tried to correct it. They charged my Google pay and the amount wasn't visible until after the charge. DO NOT USE THEM!!!
Helpful Report
Posted 1 month ago
Hi Jeanene, thank you for sharing your feedback. We're sorry to hear about your experience and understand your concern regarding the unexpected charge. We’re aware that you’ve already been in touch with our Support Team, and someone will be reaching out to you as soon as possible to follow up on your case. Thank you for bringing this to our attention.
Posted 1 month ago
Scam They take your money and cancel last minute
Helpful Report
Posted 1 month ago
Hello Steven, we are sorry to learn of the cancelation of your transfer, please reach out to our support team at hello@welcomepickups with your transfer id so they may assist you further. Thank you for your review.
Posted 1 month ago
We reserved them for a pickup at vancouver airport about a week ago. While we were in the air they sent me a text cancelling our pickup, which I received when we landed. Because they were unreliable, I cancelled the return pickup for 8 days from now that I also booked. They charged me a 20% cancellation fee. You can not rely on this business and I will never use them again
Helpful Report
Posted 2 months ago
Dave, we apologize for any inconvenience you've experienced with your booking in Vancouver. We will make sure to help you further, and to do that, we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.
Posted 2 months ago
This company is not trustworthy. They confirmed and cancle in last minute, soo we allmost miss our flight. I do not recommend Welcome Pickups to anyone — completely unreliable and unprofessional.
Helpful Report
Posted 2 months ago
Hello Darka, we are sorry to learn of the cancelation of you transfer, please reach out to our support team at hello@welcomepickups.com with your transfer id so they may take a deeper look in what occurred and assist you further. Thank you for your review.
Posted 2 months ago
Its Deceitful when they say 100% Refund, then when you are to cancel- there is something else that pops up that says 20% is what you are charged. Like Really, I literally did the confirming and canceling in less than 2 min. DO BETTER!!
Helpful Report
Posted 2 months ago
Hi Diana, thank you for taking the time to share your feedback, and we’re genuinely sorry for the inconvenience you’ve experienced. We understand how this must have felt, and we’d like the opportunity to review your specific case. Please reach out to us directly at hello@welcomepickups.com with your booking details so we can look into this further and assist you. Thank you for bringing this to our attention.
Posted 2 months ago
Le chauffeur est arrivé avec 10 mn de retard à l'aéroport. Il n'est pas venu à notre recontre puisqu'il nous attendait à sa voiture sur le parking extérieur. Il ne nous a pas déposées dans le bon hôtel. Après l'avoir rappelé presque aussitôt, il est revenu nous chercher, sans un mot ou une excuse en faisant la "gueule ". Mais le pire a été sa goujaterie Systématiquement, il ouvrait les portières et le coffre du véhicule depuis son tableau de bord, restant assis derrière son volant. A charge pour nous de déposer et de récupérer nos bagages dans le coffre, sachant que nous étions 2 femmes dont ma fille enceinte de 7 mois !!
Helpful Report
Posted 2 months ago
Hi Elisabeth, we received your concern and we are deeply sorry for the trouble caused. We will make sure to help you further. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.
Posted 2 months ago
I had one of the worst experiences with Welcome Pickups. They cancelled my airport pickup just a couple of hours before my flight landed — while I was already flying and completely unreachable. I arrived at the airport with no transportation options and was forced to find an urgent alternative, paying almost double the price because I hadn’t made a reservation elsewhere. But it gets worse. For my return transfer from the hotel to the airport, the pickup was scheduled for 8:30 AM. At 7:20 AM — just over an hour before — I received a last-minute SMS saying they had no driver available. I had booked this service 15 days in advance and even received a confirmation email with the driver’s name and car details. Yet they still cancelled, leaving me stranded once again, having to scramble for another ride and pay a much higher rate due to the urgency. This company is not trustworthy. They confirmed everything and then failed me twice. I do not recommend Welcome Pickups to anyone — completely unreliable and unprofessional.
Helpful Report
Posted 3 months ago
Dear Pablo, we truly apologize for learning of the cancelation of your transfers at short notice, please reach out to our support team at hello@welcomepickups.com with your transfer id so they may fully look into what took place and assist you further. Thank you for your review.
Posted 3 months ago
I can’t find my booking online, tried sending message and emails but no reply…. Seems like a scam to me
Helpful Report
Posted 3 months ago
Dear Traveler, we are sorry to hear of the issue you are facing in locating your transfer, please reach out to our support team directly at hello@welcomepickups.com providing them with the email used upon booking, they would be more than happy to assist you. Thank you for your review.
Posted 3 months ago
Disappointing Experience with Welcome Pickups We had scheduled a transfer for our clients through Welcome Pickups, which was canceled just two days before their arrival at the destination. The booking was made 1.5 months in advance, and the payment was completed at the time of booking. The transfer involved 3 adults and 4 children. Unfortunately, no solution or alternative was offered, leaving our clients without transportation and without compensation. Our experience with Welcome Pickups was extremely disappointing and shows that it is a company you cannot trust under any circumstances. We are awaiting the return of our money and hope that customer service will improve in the future.
Helpful Report
Posted 3 months ago
Hi George, thank you for sharing your experience — we’re truly sorry to hear about the inconvenience this caused both you and your clients. We understand how important reliable transportation is, especially when traveling with a group, and we regret that we weren’t able to fulfill this booking as planned. Please reach out to us at hello@welcomepickups.com, and our team will be happy to review your case. Thank you for bringing this to our attention.
Posted 3 months ago
I booked a transfer from Langkawi airport to the Danna Langkawi Hotel. I paid $50 Australian dollars. I was met by a man in old clothes and was transferred in a filthy old van. I should have just used the Grab service. Less than favourable experience.
Helpful Report
Posted 3 months ago
Hello Traveler, we are sorry to learn of the issue you faced with your driver in Langkawi, please contact our support team at hello@welcomepickups.com with your transfer id they would be more than happy to look into the matter further, thank you for reaching out.
Posted 3 months ago
pre-paid taxi at Ho Chi Minh City airport (SGN) did not show up. Never heard anything again!!
Helpful Report
Posted 4 months ago
They sent my driver to the incorrect address and then blamed me for it. Refused to refund my money.
Helpful Report
Posted 4 months ago
Dear Traveler, we are sorry to learn of your experience with a wrong address in your transfer, if you have not already reached out to our support team at hello@welcomepickups.com please do so with your transfer id so that they may take a look and assist you further. Thank you for your review.
Posted 4 months ago
Avoid at all costs. I booked them to take my family and me from our hotel in Athens to the airport. The driver went to the wrong location and then refused to come to the correct place in spite of repeated requests and clear location information. He charged us for additional waiting time and then advised us that we were a 'no show.' We have been advised that we will not be refunded in spite of the driver's conduct. Do not give these people your business.
Helpful Report
Posted 4 months ago
Dear Traveler. We're very sorry to hear about your experience. We are aware that you have already been in contact with our Support team, and a member of our team will reach out to you as soon as possible to review this matter further. Your feedback is important to us, and we thank you for bringing this to our attention
Posted 4 months ago
No full refund when plans changes, even if the cancellation is 4 weeks prior to the trip.
Helpful Report
Posted 7 months ago
Hi Patricia, we are very sorry to hear this. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.
Posted 7 months ago
Poor service, driver did not show up when assigned. No communication. No refunds even with their lack of service.
Helpful Report
Posted 7 months ago
Dear Traveler, we are sorry to learn of such an experience faced with the driver and the pickup, please reach out to our support team at hello@welcomepickups.com with your transfer id so that they may look into your concerns and assist you further. Thank you for your review.
Posted 7 months ago
Welcome Pickups is rated 4.9 based on 6,392 reviews