Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.83

4.8 Rating 6,449 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company does not provide invoice. You need to get your invoice from driver, however driver cannot provide the invoice for the full amount you paid for your transportation, he can provide the invoice for only the amount which is paid to him by this company. You have to deal with the driver. This is not normal, I booked from this company and this company should provide the invoice for the full amount which I paid.”

Helpful Report

Posted 5 months ago

Dear Traveler, we are sorry to learn that you faced an issue with receiving your receipt, please come into contact with our team at hello@welcomepickups.com and provide them with your transfer id so that they may assist you further. Thank you for reaching out.

Posted 5 months ago

“Very dissatisfied with car service and customer service in Spain. Drivers came late, often not the driver or car assigned, and customer service responds with discounts for future rides. Who is going to book again after being stood up? Our driver was over 20 minutes late for an airport pickup and never called or texted to notify us, leaving us anxious. Thoroughly and consistently bad service in Spain.”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback. Sorry to hear about what happened to your transfer. This is not the kind of service we want you to experience with Welcome. I understand that you were already in touch with our Support team regarding your concern. One of our team members will reach out to you regarding this. Thank you for bringing this to our attention.

Posted 5 months ago

“Absolutely awful experience! I ordered the ride ahead of time to Vancouver airport for 4:30 am from the location 1 hour away from the airport. The driver NEVER ARRIVED and HUNG UP ON ME when I called. Driver's name is - Jaspreet Singh. It's a miracle I did not miss my flight thanks to the Taxi company that made an effort to find a driver in this remote location at such early hour on such a short notice. Don't use this company!”

Helpful Report

Posted 5 months ago

Hello Traveler, we are apologize for such and experience, please contact our support team with your booking id at hello@welcomepickups.com so that they may investigate and assist you further. Thank you for taking the time to leave a review.

Posted 5 months ago

“I hired a car in Nassau, Bahamas. The only reason I used this service was because they guaranteed there would be two car seats for my infant and toddler. We checked the day before and the morning of pickup. Car seats confirmed. When the driver arrived there were none. Don’t believe a word they say!”

Helpful Report

Posted 5 months ago

Hi Margaret, thank you for the feedback and we are sorry to hear about what happened. We would like to further investigate this for you. Please reach out to us at hello@welcomepickups.com with your booking details so we can review this case. Thank you for your time and for bringing this to our attention.

Posted 5 months ago

“We're still waiting for a refund for the service your company didn't provide. We'll file a complaint with the appropriate authorities if we still don't receive a response. “Complaint: (e-mail send 20-07-25 - No response ) Order n#w-4967009 We arrived at the airport on time, and there were a lot of people at customs. The driver called, we asked to wait 15 minutes. When we arrived at the meeting point, there was no driver. We took a cab and paid 400 cny plus 100 tolls. We asked for a refund of the amount paid to the taxi, a total of 500 cny. * The driver confirmed by phone that waited 15 minutes and didnd´t do it. A aeroport like Beijing with the landing and the time to go through customs, taking the subway to get the suitcase is impossible to do in one hour . We are waiting for a refund for services not provided.”

Helpful Report

Posted 5 months ago

Dear Traveler, we are sorry to learn that you faced a delay at the airport which later created issues with your pickup, please contact our support team directly at hello@welcomepickups.com with your transfer id so that they may investigate and assist you further. Thank you for reaching out.

Posted 5 months ago

“I wouldn’t ever take a taxi in Florence again.Yesterday we went twice as far and it took twice as long for a fee of 14 euros. Today we went half the distance and it took half the time and it was 17 euros. When we got to the train station he hit a button on his dashboard and added 5.75 euros to the service.Not Cool. I won’t be using them again when the tram and bus systems are so cheap and easily navigatable.”

Helpful Report

Posted 5 months ago

Hi Blake! Thank you for sharing your experience. We're sorry to hear about the issue with your taxi ride in Florence. If this transfer was booked through Welcome Pickups, please feel free to reach out to us directly at hello@welcomepickups.com with your booking details so we can further investigate and assist you. Thank you for your time and for bringing this to our attention.

Posted 5 months ago

“Complaint: (e-mail send 20-07-25 - No response ) Order n#w-4967009 We arrived at the airport on time, and there were a lot of people at customs. The driver called, we asked to wait 15 minutes. When we arrived at the meeting point, there was no driver. We took a cab and paid 400 cny plus 100 tolls. We asked for a refund of the amount paid to the taxi, a total of 500 cny. * The driver confirmed by phone that waited 15 minutes and didnd´t do it. A aeroport like Beijing with the landing and the time to go through customs, taking the subway to get the suitcase is impossible to do in one hour . We are waiting for a refund for services not provided.”

Helpful Report

Posted 5 months ago

Hi there! We are sorry to hear about what happened to your transfer. This is not the kind of service we would want you to experience with Welcome. We would like to further investigate what happened. If you can reach out to us at hello@welcomepickups.com so we can review this. Thank you for your feedback and for bringing this to your attention.

Posted 5 months ago

“You have changed the driver and the type of the car I have paid for, without informing me in advance, while I was in the flight. I demand a refund as I paid for a different kind of car! In addition I had to search for the driver 20 minutes in the heat outside the airport, and when I tried to contact your company by phone nobody replied. This was an abysmal experience. I will never use your company again!”

Helpful Report

Posted 5 months ago

Hi there! Sorry to hear about what happened during your transfer and how it must have been at that time. We know that you were already in touch with our Support Team regarding your case. Please know that this is being handled by our team for review. We thank you for your feedback and for bringing this to our attention.

Posted 5 months ago

“I had a truly terrible experience with Welcome Pickups that I feel compelled to share to warn others. I arranged this transfer specifically for my 86-year-old grandmother, who does not speak the language of the country she was traveling to. I booked in advance and provided all the flight details. For reasons I still don’t understand, the driver started counting the waiting time from the landing time, which makes absolutely no sense—nobody exits the airport the moment a plane lands. There was a long line at immigration, and by the time my grandmother reached the arrivals area, the driver had already left. He waited 60 minutes, but that simply isn’t enough when you’re dealing with elderly passengers and busy airports. Worse, when I tried to contact their support to get help or at least extend the waiting time, there was no way to reach anyone promptly. My attempts to call and message were ignored, and it was only after I finally reached someone by email that I received a generic, scripted response along the lines of “we always strive to improve.” Meanwhile, the driver stopped responding altogether and showed zero willingness to help, find a replacement, or even communicate further. No option to extend, no alternative solution—nothing. I ended up losing the entire amount paid (which was not cheap), and more importantly, my grandmother was left alone at the airport, still trying to figure out how to get to her destination as I write this. This level of disregard for basic customer care and common sense is absolutely unacceptable. I am extremely disappointed and will not be using this service again. I strongly recommend that others consider alternative providers, especially if you are traveling with vulnerable passengers who need a reliable pickup and some basic human consideration.”

Helpful Report

Posted 6 months ago

Hello! We sincerely apologize for any inconvenience you've experienced with your recent booking with us. We take concerns like this very seriously, and we will do our best to help. We can see that you are in contact with your Support Team and they will make sure to assist. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 6 months ago

“Travelled from Belfast to Liverpool and the driver did not turn up. Sending us a £20 voucher? Don't know why, as I would never use them again. Terrible service. Highly NOT RECOMMENDED IN LIVERPOOL”

Helpful Report

Posted 6 months ago

Hi Damien, we are sorry to hear about what happened to your transfer in Liverpool. This is not the kind of service we would like you to experience with Welcome. We would like to further investigate this for you. Please reach out to us at hello@welcomepickups.com so we can review this. Thank you for your time and for bringing this to our attention.

Posted 6 months ago

“Unreliable. Our ride was canceled after a four hour flight delay leaving us stranded at the airport at night. There is an app to message the driver that no one responds too and it says not to worry they track flight delays and our driver still showed up at the airport at the incorrect time. Save yourself the hassle and just would book a more reliable form of transportation”

Helpful Report

Posted 7 months ago

Hello Jenna, we sincerely apologize for any inconvenience you've experienced with the cancellation of your booking. We will make sure to help you further with this concern. To do that, we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. Thank you for bringing this to our attention. This will also help us investigate further and ensure a smoother experience for you in the future.

Posted 7 months ago

“Really disappointing. We arrived in Pisa airport at 11.30pm having ordered a taxi to meet us weeks before. There was no taxi to meet us. Just a text message on my phone which had been sent after we have left Dublin and we were in the plane. The message said the taxi was cancelled because of lack of drivers. We were completely stranded in the middle of the night . I will never book with this company again.”

Helpful Report

Posted 7 months ago

Hi Liz, we are sorry for the inconvenience the cancelation has caused. This is not the kind of service we would like you to experience with Welcome. We would like to review what happened to this case. Please reach our to us at hello@welcomepickups.com for us to further investigate. Thank you for bringing this to our attention.

Posted 7 months ago

“The driver was meant to be waiting at Athens airport with a name sign in arrivals hall "A" We booked the pick up for 9.00 pm to give us time to collect bags etc... Our plane landed on time, we were at the meting point arrivals hall "A" by 9.07pm , no sign of a driver with our name. There were not that many drivers waiting so easy to identify him, had he been there as planned. As the arrivals hall emptied and still no sign after 45 mins we took a regular taxi. I did not have access to internet on my phone until I got to the hotel. The driver has sent whatap message Sent as text 6/6 8:49pm Hello, I’m a driver to pick up you from the airport when you pass the queue and get your luggage get the exit number two and stand in the second side walk and when you are there, update me to start from the parking thank you. See you soon. This was no use to me having no phone access, he should have been there waiting as planned and paid for. He would have known the plane landed on time so why wait for a customer to call you. A disappointing start to our holiday and a waste of 67 euro and another 57 euro in a taxi. And an hour of our time waiting.”

Helpful Report

Posted 7 months ago

Hi Fran, we are sorry to hear about what happened. This is definitely what we do not want our travelers to feel or experienced with Welcome. We would like to investigate this for you. Please reach out to us at hello@welcomepickups.com so we can review what happened. Thank you for your feedback and for bringing this to our attention.

Posted 7 months ago

“Price gouging at its finest. Charged over $151 usd for a 9 minute ride. Very bad customer service when I tried to correct it. They charged my Google pay and the amount wasn't visible until after the charge. DO NOT USE THEM!!!”

Helpful Report

Posted 7 months ago

Hi Jeanene, thank you for sharing your feedback. We're sorry to hear about your experience and understand your concern regarding the unexpected charge. We’re aware that you’ve already been in touch with our Support Team, and someone will be reaching out to you as soon as possible to follow up on your case. Thank you for bringing this to our attention.

Posted 7 months ago

“Scam They take your money and cancel last minute”

Helpful Report

Posted 8 months ago

Hello Steven, we are sorry to learn of the cancelation of your transfer, please reach out to our support team at hello@welcomepickups with your transfer id so they may assist you further. Thank you for your review.

Posted 8 months ago

“We reserved them for a pickup at vancouver airport about a week ago. While we were in the air they sent me a text cancelling our pickup, which I received when we landed. Because they were unreliable, I cancelled the return pickup for 8 days from now that I also booked. They charged me a 20% cancellation fee. You can not rely on this business and I will never use them again”

Helpful Report

Posted 8 months ago

Dave, we apologize for any inconvenience you've experienced with your booking in Vancouver. We will make sure to help you further, and to do that, we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 8 months ago

“This company is not trustworthy. They confirmed and cancle in last minute, soo we allmost miss our flight. I do not recommend Welcome Pickups to anyone — completely unreliable and unprofessional.”

Helpful Report

Posted 8 months ago

Hello Darka, we are sorry to learn of the cancelation of you transfer, please reach out to our support team at hello@welcomepickups.com with your transfer id so they may take a deeper look in what occurred and assist you further. Thank you for your review.

Posted 8 months ago

“Its Deceitful when they say 100% Refund, then when you are to cancel- there is something else that pops up that says 20% is what you are charged. Like Really, I literally did the confirming and canceling in less than 2 min. DO BETTER!!”

Helpful Report

Posted 8 months ago

Hi Diana, thank you for taking the time to share your feedback, and we’re genuinely sorry for the inconvenience you’ve experienced. We understand how this must have felt, and we’d like the opportunity to review your specific case. Please reach out to us directly at hello@welcomepickups.com with your booking details so we can look into this further and assist you. Thank you for bringing this to our attention.

Posted 8 months ago

“Le chauffeur est arrivé avec 10 mn de retard à l'aéroport. Il n'est pas venu à notre recontre puisqu'il nous attendait à sa voiture sur le parking extérieur. Il ne nous a pas déposées dans le bon hôtel. Après l'avoir rappelé presque aussitôt, il est revenu nous chercher, sans un mot ou une excuse en faisant la "gueule ". Mais le pire a été sa goujaterie Systématiquement, il ouvrait les portières et le coffre du véhicule depuis son tableau de bord, restant assis derrière son volant. A charge pour nous de déposer et de récupérer nos bagages dans le coffre, sachant que nous étions 2 femmes dont ma fille enceinte de 7 mois !!”

Helpful Report

Posted 8 months ago

Hi Elisabeth, we received your concern and we are deeply sorry for the trouble caused. We will make sure to help you further. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 8 months ago

“I had one of the worst experiences with Welcome Pickups. They cancelled my airport pickup just a couple of hours before my flight landed — while I was already flying and completely unreachable. I arrived at the airport with no transportation options and was forced to find an urgent alternative, paying almost double the price because I hadn’t made a reservation elsewhere. But it gets worse. For my return transfer from the hotel to the airport, the pickup was scheduled for 8:30 AM. At 7:20 AM — just over an hour before — I received a last-minute SMS saying they had no driver available. I had booked this service 15 days in advance and even received a confirmation email with the driver’s name and car details. Yet they still cancelled, leaving me stranded once again, having to scramble for another ride and pay a much higher rate due to the urgency. This company is not trustworthy. They confirmed everything and then failed me twice. I do not recommend Welcome Pickups to anyone — completely unreliable and unprofessional.”

Helpful Report

Posted 9 months ago

Dear Pablo, we truly apologize for learning of the cancelation of your transfers at short notice, please reach out to our support team at hello@welcomepickups.com with your transfer id so they may fully look into what took place and assist you further. Thank you for your review.

Posted 9 months ago

Welcome Pickups is rated 4.8 based on 6,449 reviews