Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.87

4.9 Rating 6,298 Reviews

98 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,298 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I scheduled a Welcome Pickup from FCO (Rome) to my hotel. I received the confirmation which thankfully included a photo of my driver. When I had picked up my suitcase and exited immigration at the scheduled time, there was a line of drivers from various companies with name cards but mine was not among them. I waited for a while, but "niente." Then I noticed that one of the drivers (I'll call him X) looked very much like the person in the photo, but he was holding a card that said "Josh" -- not my name. I asked if he was, in fact, my driver and he said, yes, but that there had been a last-minute change of drivers and my new driver hadn't arrived yet. I should have received a text informing me of this. I checked my phone but there was no text. Now, one would think that it would have occurred to Mr. X that since all this was very last minute I might not have gotten the message and that he should look out for me as well as his current client. In any case, driver #2 did eventually arrive about 10 minutes later and took me to my hotel. But as the whole purpose of using Welcome Pickup was to have a smooth and stress-free arrival, I can't say it was a satisfactory experience.”

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Posted 4 months ago

“De chauffeur Lucky was aardig alleen betaal je €30 voor een trip die maar €12 kost. Je wordt opgepikt in een gewone taxi maar betaald bijna 3 keer zoveel als op de 'meter'. Ik adviseer om gewoon een wachtende taxi te pakken.”

Helpful Report

Posted 3 years ago

Dear Hoozemans, We are very sorry to hear about your experience and it’s our goal to make sure every customer receives the best possible service. Please email us with your Transfer ID so we can escalate your request to the appropriate department. We look forwards to hearing fm you Best,

Posted 3 years ago

“I have used and been happy with this service in the past. One thing of which i was not aware is quite irksome. They advertise that you can cancel up to 24 hours in advance. They do not make it clear that there is a 20% administrative fee for canceling. We had booked them for a fall trip just before the Covid Pandemic hit. Our plans were cancelled and we do not know when we can travel again. They only refund 100% to a future credit. We had only paid for this service a few weeks before we had to cancel since our entire trip was cancelled. Now either they refund only 80% or we tie up almost 50Euros indefinitely. Not good faith or in keeping with industry standards. Boo to Welcome pickups for this user unfriendly policy”

Helpful Report

Posted 3 years ago

Dear Traveller, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 3 years ago

“Not very happy.they kept changing the time, then wanted to charge me again. Everything got mixed up. They said they gave me a refund but my statement fifng come yet.”

Helpful Report

Posted 4 years ago

Dear Susan, We are sorry about the confusion caused by your experience with us. This is not the service that we aim to provide at Welcome and we would like an opportunity to make things right. A member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts! We hope to hear from you soon. Thank you.

Posted 4 years ago

“BEWARE !!!!! Booked a return transfer from our apartment to the airport in Nice and Welcome Pickups cancelled shortly before pickup time advising us to organise our own transport. This caused us a lot of stress, worry and increased costs. Finally our host helped us as being in the Old City in Nice taxis are not allowed into the area. We couldn't get any taxis and finally our Airbnb host stepped in to help us. Very disappointing and would never recommend this company to anyone. BEWARE !!!!”

Helpful Report

Posted 4 years ago

Dear Crystal, We are sorry to hear about your experience with Welcome Pickups. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however, We have not met yours or our high standard in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and email our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is orders@welcomepickups.com. We hope to hear from you soon. Thank you.

Posted 4 years ago

“We booked a welcome pickup for a recent trip to Amsterdam. I received an email as promised 4 days before showing us our driver. This was great as we were five women travelling. On arriving in Amsterdam we followed the instructions given of where to meet our driver. After 10 minutes waiting I rang the number I had been given and got no reply. A couple of minutes later I received a phone call and really struggled to understand what was being said. We managed to hear that he was ill and had sent a different driver. 10 minutes later another phone call from the new driver saying there had been an accident and he was going to be bit longer. Finally now over half an hour late and stood in the wind and rain our new driver arrived and we were on our way. Our driver did not know the address we were going to and had to give this info again. The whole idea of this service is you know who is driving you and everything is set up before hand and supposed to make it stress free. If the excuses were true then fair enough but feel we shouldn’t have to chase the information we should have been contacted as soon as we landed .”

Helpful Report

Posted 4 years ago

Dear Traveler, I am sorry to hear about your experience while traveling to Amsterdam. We can appreciate your frustration at this time and if you would like to message us at Welcome Pickups and one of our team will get back to you as soon as possible, orders@welcomepickups.com is our contact email. We look forward to hearing from you further. Thank you.

Posted 4 years ago

“We had a pick up ordered on may 17th 2019, driver was supposed to be at our hotel in Berlin, Germany at 5am, he didn't arrive in time so we needed to take another cab to catch our flight back home. Lost 30€ as the pick up was paid in advance, and paid extra 30€ for the new cab. Pretty difficult to recommend their services, at least we will never again use this company. Oh yeah, at least until now the company has not refunded our money.”

Helpful Report

Posted 4 years ago

Dear Jouko, I am sorry to hear about the issues you had with your pick up. We appreciate the time you have taken to provide this feedback. A member of our Customer Care team has contacted you via email to arrange an appointment to discuss your experience further. We look forward to hearing from you. Thank you.

Posted 4 years ago

“Got a text message whilst on the flight which I couldn’t take due to flight mode to say that the company couldn’t pick us up. We had to make our own way to Hotel I asked for compensation and only want the train fare I laid out as a jester of goodwill but was told it wasn’t company policy. I won’t be using them again.”

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Posted 4 years ago

Thank you very much for sparing some time to further discuss with us Kevin! we apologize once again for the last minute cancellation but are looking forward welcoming you again. Thank you for giving us a second chance to prove you our stellar experience! In the meantime, we wish you all the best,

Posted 4 years ago

“My trip to Cypress wasn’t the way I have planed,they toke me to the wrong Hotel,and was late at night I had to spend the night in that hotel and spend double the money,they promise me a refund for the hotel but I have never receive it.”

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Posted 5 years ago

Thank you for taking the time to leave your review! Upon investigating your case, it appears that indeed refund hasn't been processed yet but as our customer care agent must have told you, we are working on it so you can be refunded in full today. We apologize for the delay and hope you are satisfied with the solution. Wishing you the best.

Posted 5 years ago

“They canceled on us for an airport pickup near to when our flight left so we had no chance to rebook. Stressful for our family. Booking was for a busy time in Paris but we booked days in advance.”

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Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,298 reviews