We booked a welcome pickup for a recent trip to Amsterdam. I received an email as promised 4 days before showing us our driver. This was great as we were five women travelling. On arriving in Amsterdam we followed the instructions given of where to meet our driver. After 10 minutes waiting I rang the number I had been given and got no reply. A couple of minutes later I received a phone call and really struggled to understand what was being said. We managed to hear that he was ill and had sent a different driver. 10 minutes later another phone call from the new driver saying there had been an accident and he was going to be bit longer. Finally now over half an hour late and stood in the wind and rain our new driver arrived and we were on our way. Our driver did not know the address we were going to and had to give this info again. The whole idea of this service is you know who is driving you and everything is set up before hand and supposed to make it stress free. If the excuses were true then fair enough but feel we shouldn’t have to chase the information we should have been contacted as soon as we landed .