Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,379 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our pick up from the Budapest Hotel Mystery for an airport transfer was perfect. He arrived promptly and sent an SMS to say he was waiting. He welcomed us with a smile and courteous handshake and loaded our two pieces of luggage. The journey was smooth and he knew which terminal to drop us for our flight to the UK.”

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Posted 6 months ago

“All transfers went very smoothly”

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Posted 6 months ago

“Had a Smooth and Safe Trip from the Airport to Colombo City - all worked out . Even at 3.30am”

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Posted 6 months ago

“Great service and pricing in Europe. More expensive than competitors in the New York area”

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Posted 6 months ago

“I had a fantastic experience with Welcome Pickups They delivered a stunning website that perfectly represents my brand. Their team was responsive and attentive, making the whole process seamless. I highly recommend them for anyone looking to enhance their online presence!”

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Posted 7 months ago

“Berlin. I booked a transfer to pick up a guest from Berlin airport and provided the flight number at the time of booking. According to the company's policy, the driver should have monitored the flight status. However, when the flight was unexpectedly canceled, I contacted both the company and the driver to inform them, expecting assistance with rescheduling. Instead, I was met with a rude refusal to make any changes or adjustments, despite their clear knowledge of the cancellation. They refused to refund the payment, claiming the driver would still go to the airport—despite having access to real-time flight information. EXTREMELY DISAPPOINTED with the poor customer service and unwillingness to honor their own policies.”

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Posted 7 months ago

Hi there! Thank you for your feedback. We are truly sorry to hear about your disappointing experience. This is not the level of service we aim to deliver. We are aware that you have already been in touch with our Support team, and a member of our team will be reaching out to you as soon as possible regarding this matter. We apologize for the inconvenience caused and appreciate your patience as we work to resolve your concerns.

Posted 7 months ago

“For a company that offers an airport service I am extremely disappointed by the service offered. We experienced a delay in one of our flights and were switched to another flight by our airline. Because I was unable to give twelve hours notice of the later arrival time we were left stranded at the airport. I wasted $30 buying wi-fi on the flight to alert them of the change but I was quoted terms and conditions which requires twelve hours notice of any change. I was another $150 out of pocket with a substitute taxi. I will not use again”

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Posted 7 months ago

Dear Traveler, we are sorry to hear of such an experience with your transfer caused by the flight issues you faced, you may reach out to our support team at hello@welcomepickups.com with your transfer id so that our team may look further into your case. Thank you for your review.

Posted 7 months ago

“Call Mr Datt for any pickup or transfer from any hotels he is a good person he helped us so much +6792186019 WhatsUp or viber him he will take care 🙂 😉 💙”

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Posted 7 months ago

“I have had pick ups in Athens and Paris and all drivers were very professional, courteous and gave tips of the local area. Cars were also clean and well kept. I would certainly use Welcome Pickups in the future.”

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Posted 7 months ago

“The driver Khawaja was very friendly and very helpful. ⭐️⭐️⭐️⭐️⭐️”

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Posted 7 months ago

“Veryyy veryyy Bad service!! no Driver waiting on the Airport and someone has answered his phone he was like 1 min i will be there….. after 30mins he was like we dont take you to the Destination you want to go !! Never think twice to order with this company worst ever!”

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Posted 7 months ago

Hi there! Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience this situation has caused. We understand how difficult it can be to deal waiting for the driver and for any miscommunication with the driver. Please know that we are aware you’ve been in contact with our Support team, and one of our team members will reach out to you as soon as possible to further review your case. We genuinely appreciate your patience, and we’re here to help make things right.

Posted 7 months ago

“Horrendous. Cancelled our airport booking at 22.00 hours when they should have picked us up for our flight at 5.00 leaving 2 women stranded and unable to get to the airport. DO NOT USE.”

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Posted 8 months ago

Hi there! Thank you for your feedback, and we're sincerely sorry for the inconvenience caused by the last-minute cancellation. We completely understand how distressing this situation must have been. We are aware that you have reached out to our Support team regarding the matter. One of our team members will reach out to you as soon as possible to address this matter and assist you further.

Posted 8 months ago

“Book on welcome pickup 12hours before my time. Cancelled straight away as I didn’t need the service. Took 180 euros off me as and I was told I’d get a refund only 24 hours before my booking and they have already paid the driver. I also asked the driver will I get a refund if I was to cancel and he said yes. This information was not true. Honestly This is an absolute joke a scam! They take your money first then they don’t care about anything. Honestly don’t use this service it’s all a scam. Highly not recommended.”

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Posted 8 months ago

Hi there! Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how this situation must have been for you. We are aware that you’ve already been in contact with our Support team, and we want to assure you that one of our team members will reach out to you as soon as possible to further assist and clarify this issue. Your feedback is valuable, and we are committed to resolving this matter. Thank you for bringing this to our attention.

Posted 8 months ago

“Never use Welcome Pickup!,!! Bait and Switch. Pickup at Bordeaux Airport on Saturday, 14 September, 2024. 17:40, Order Number 364262-1. Assigned driver with picture and name. Telephone number to call him with problem. Reserved Black Mercedes-Benz V Class. Last four numbers of telephone number 6900. Driver will be waiting at gate holding sign with my name on it. No driver waiting at gate. Received call from new driver with instructions where to meet him in parking lot. My wife and I could not locate him. It was our first trip to Bordeaux. After about twenty to thirty minutes he located us. He was driving a four door dirty White Toyota with no air conditioning. My wife had to have him roll up window because it was blowing he hair. He talked on his speaker phone-with a girl while driving us to the hotel. Reported problem with Welcome Pickup and never hear from them except asking if we needed reservations for car to airport after our trip. My wife was very uncomfortable and thought we were going to be robbed.”

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Posted 8 months ago

Hi Ward! We want to extend our sincerest apologies for the recent experience you had with your transfer in Bordeaux. We can understand your concerns here and please know that this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 8 months ago

“Would never use this service again and would not recommend them. The driver left us stranded at the airport because we were delayed. He left before we arrived at the meeting place. This is unacceptable and I warn anyone looking to book this service to book a Uber or g7. This is not a reliable company. They will not refund your money either. Terrible!! What a scam! I spoke to several other people that had the same problem with this company. They take your money upfront so they don’t care about the customer they already have your money so if you are delayed they leave. Buyer Beware!!”

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Posted 8 months ago

Dear Paul, we are sorry to learn of a delay that caused an issue with your transfer, please reach out to our support team at hello@welcomepickups.com with your transfer id and any additional information, they will be more than happy to look into your concerns further. Thank you for your review.

Posted 8 months ago

“Doubled booked bc of msg from company that my payment had not gone thru - on a ship - customer service is very user unfriendly -cancelled one booking 2 hours before when we had wifi - company will NOT refund my overpayment - tho they cld see the mistake -the double up -and originally said they wld -they gave me generic excuses for NO refund - so paid twice - very unhappy and would NEVER use or recommend this company Rather donate money to charity -”

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Posted 8 months ago

Hello Phillip, we apologize for the experience you faced in regards to a double booking and are aware that you have been in contact with our support team, you may reach out directly to hello@welcomepickups.com if you would like further assistance in regards to the above concerns. Thank you for your review.

Posted 8 months ago

“Welcome Pickups/Driver left us stranded We used Welcome Pickups in Prague in March and they were wonderful. We decided to use them for a transfer from Naples to Meta/Sorrento area. We were taking a train from Rome to Naples and they were to pick us up. Unfortunately Italiano was having a issue with their train and we were delayed. We immediately contacted our driver and kept driver informed the whole way through and he ended up cancelling on us. We were stuck in a foreign country without a ride from Naples to our destination and left us scrambling! All documented. The driver tried to say that he couldnt get in touch with us. Lie! I would not recommend this company again. They respondUPDATE Since I wrote this review Welcome Pickups has wrote a reply saying how sorry they were and they would contact us to discuss. They went on to say how they understood about our concern regarding our train delay. NO Welcome Pickups we were left stranded after we had already paid for the transfer. Driver cancelled us. I literally called the 800 number and incurred $$$ long distance call from Italy to try and get them to help us and they did nothing. They also allowed the driver to say that he was unable to contact us when they know that is completely FABRICATION.”

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Posted 8 months ago

Hi Tessa! We thank you for reaching out and for informing us about your concern. We are deeply sorry to hear about this recent experience with us. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 8 months ago

“Issam picked me up from Marrakech airport today and i was very happy with his hospitaly He waited for me even though i was late and he could not contact me to see where i was will deffinately use again 😊”

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Posted 8 months ago

“I would not recommend this company, I had delays at the airport, the driver left and I am being blamed for the delay, I paid an arm and a leg and ended up at the airport without a ride, terrible customer service.”

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Posted 8 months ago

Hi Vartan! Thank you for sharing your feedback with us, and we're truly sorry to hear about your experience. We are aware that you have already reached out to our Support team regarding this issue, and we understand how inconvenient this situation must have been. A member of our team will be in touch with you as soon as possible to assist further and address your concerns. Thank you for your patience, and we hope to have the opportunity to make things right for you.

Posted 8 months ago

“My only complaint, the driver to Punta Cana to seranate all suite , drive and texting don't like.”

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Posted 8 months ago

Welcome Pickups is rated 4.9 based on 6,379 reviews