Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,379 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NO COMPANY VALUES WHATSOEVER. I tried to use this service in France and accidentally entered the wrong date (15.08 instead of 13.08). On the 13.08, when I needed a driver, no one showed up. I called the driver and asked him to cancel any future appointments as I had already sent my son in a taxi. I couldn’t navigate their website, couldn’t find the booking, and even their phone number didn’t work. I complained on PayPal and thought I’d resolve it during my vacation. Then, on 15.08, I saw a new driver being sent. I immediately called him before any pickup to avoid wasting his time and canceled. Despite this, the company still refuses to refund the €80. NO VALUES. This company has no understanding of customer service. Be careful who you support in business. They don’t deserve your business with their lack of understanding and a chaotic website that lacks clear dates, times, and a cancellation button. They seem designed to hustle customers. Go to Uber—user-friendly and reliable.”

Helpful Report

Posted 8 months ago

Hi Nicole! We want to extend our sincerest apologies for the recent experience you had with your transfer with us. We can understand your concerns here and we can see that you are already in communication with our Support Team. Please know that this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 8 months ago

“Our driver was very good but welcome pickups way over charged $225 dollars Australian for a 35 minute ride!”

Helpful Report

Posted 8 months ago

Hi there, we are very sorry to hear about your concern about the pricing. We hear you and we will make sure to help you further. To do that we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information and our Support Team will assist you regarding this. This will also help us investigate further. Thank you for bringing this to our attention.

Posted 8 months ago

“Unreal Experience - Avoid at All Costs I made the mistake of booking a ride with this service in Jeddah, Saudi Arabia. They claim the driver will meet you with a sign displaying your name and provide a receipt, but that’s far from what actually happened. I received a WhatsApp message from someone with a different name and car than what was listed in the app. He told me to find him in an external parking lot. The vehicle turned out to be a private car driven by a friendly Pakistani man just trying to make some extra money, but he wasn’t authorized to transport passengers. To make matters worse, there was another passenger—a local man with a suitcase in the trunk. The driver tried to convince us that this person was the "second driver" mentioned in the app, which was obviously not true. I paid $40 for this service, only to find out later that a taxi to the city center costs around $20 without haggling, and an Uber would have cost no more than $15. This service is a complete scam. The driver explained that non-Saudi nationals aren’t allowed to drive for Uber, Bolt, or similar services, so they resort to alternative apps to make extra cash. This is borderline illegal, if not outright against local laws. My advice: stick to local transportation. It’s safe, the people are kind and trustworthy, and you’ll avoid the risks of dealing with unauthorized drivers.”

Helpful Report

Posted 9 months ago

Hello, we apologize for the experience faced in Jeddah with a driver and kindly ask you to contact our support team directly at hello@welcomepickups.com with your transfer id so that they can investigate the matter and assist you in all concerns. Thank you for bringing the above to our attention and for your review.

Posted 9 months ago

“Really poor customer service. Booked arrival and departure services, both canceled - One 24 hours before another 12h before. No solution offered, chat not working, telephone service not working.”

Helpful Report

Posted 9 months ago

Hi there! Sorry to hear about your recent experience with our service. We understand how inconvenient it must have been to have both your arrival and departure services canceled at such short notice. We're aware that you have already been in contact with our Support team regarding this issue, and I want to assure you that a member of our team will be reaching out to you as soon as possible to address your concern. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.

Posted 9 months ago

“Cancelled my airport pick up while I was on the plane”

Helpful Report

Posted 9 months ago

Hi there! We want to extend our sincerest apologies for the cancellation of your booking. Your feedback is valuable to us and we will do our best to help you further. To do that, we would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 9 months ago

“Very professional service. Driver courteous and calm”

Helpful Report

Posted 9 months ago

“Athens Airport to Check Point hotel-Monday, 22 July 2024, 11:00-- | Order: #w-339xxx Booking code: 579xxx 1) there was a driver/car change and we were not notified. This is not acceptable. 2) the driver was not waiting with a sign at the arrivals area. 3) we were asked to go outside the terminal and wait for the driver with 38C. 4) this is not the service we booked. What we got was a Uber type service, but much more expensive. Note: this complaint has nothing to do with the driver as he was very kind. Better experience with taxi or Uber for half of the price. MG”

Helpful Report

Posted 10 months ago

Hi MG! We want to extend our sincerest apologies for the recent experience you had with your transfer with us. We can assure you that this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to investigate this further and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 10 months ago

“We booked them in advance because we are traveling with a toddler and need a car seat and 3 minutes before pickup they cancelled because they don’t have the car seat that we were guaranteed when we booked. So I’m stranded trying to get to the airport with no safe travel option for my toddler. Will warn everyone I know not to trust this service in case they also get completely screwed over.”

Helpful Report

Posted 10 months ago

Hi there! We sincerely apologize for the inconvenience caused by the last-minute cancellation of your booking, especially given the importance of traveling safely with your toddler. We are aware that you were in contact with our Support team regarding this issue. Please be assured that one of our team members will reach out to you as soon as possible to assist you further. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.

Posted 10 months ago

“Brilliant service drivers all very polite and on time fantastic pick us up from Barcelona cruise terminal in utter chaos and found us straight away pick up from hotel in Barcelona messages to say on way and was brilliant”

Helpful Report

Posted 10 months ago

“Been trying to get another driver. The driver issued to me has a non working phone number. This is insane. I have been getting a run around for two days now!!!”

Helpful Report

Posted 10 months ago

Hi Sid! We are very sorry to hear about this concern you have with your driver's phone number. We can see you are in communication with our Support Team. We would like to assist you further and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 10 months ago

“Sunt total dezamăgită de serviciile companiei. Aveți un sistem greoi și iritant. Regret că am comandat transfer de la aeroport la hotel unde șoferul mă aștepta în altă parte. Nu eu trebuie să-l caut! Am fost apoi ”certată” că am îndrăznit să-i dau evaluare proastă. O obrăznicie de neiertat! La sfîrșit nu am reușit să anulez comanda pt. returul la aeroport deși am folosit două moduri de comunicare. Vizita mea în Romania a fost stricată de compania d-voastră. Nu recomand nimănui serviciile companiei d-voastră. O experiență scumpă și neplăcută. Păcat!”

Helpful Report

Posted 10 months ago

Hi there! We want to extend our sincerest apologies for the recent experience you had with your transfer with us. We can understand your concerns here. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 10 months ago

“What a terrible experience. After a long ferry ride, I received a message from the company canceling my pre-booked ride due to a lack of drivers. They canceled while I was still on the ferry, according to the timestamp. We had to scramble to find alternative transportation amidst heavy tourist traffic. I would not recommend this vendor!”

Helpful Report

Posted 10 months ago

Hi there! We are deeply sorry to hear about your recent experience and the inconvenience caused by the cancellation of your pre-booked ride. We understand how stressful it must have been to find alternative transportation amidst heavy tourist traffic after a long ferry ride. Please be assured that this is not the level of service we strive to provide. We are aware that you have already contacted our Support team, and one of our representatives will reach out to you shortly to further assist you with this matter and work towards a satisfactory resolution. Thank you for bringing this to our attention. We hope to have the opportunity to improve your opinion of our service.

Posted 10 months ago

“we booked it even though other companies like booking.com was cheaper. On arrival have to walk fair bit of distance including going to different level that wasn’t easy with kids and luggage. The driver itself was rude and we booked 8 bags but he was counting even th small hand bags and refused to take us to the hotel . After negotiations we have to pay extra 1400 TK as he called his friend to get another taxi Will never recommend it”

Helpful Report

Posted 10 months ago

Hello Nadeem, we are sorry to hear about the experience you faced with your transfer, please reach out to our support team at hello@welcomepickups.com with your transfer id so that they may take a deeper look and assist your concerns further. Thank you for reaching out.

Posted 10 months ago

“Pick us up on time at Belfast international. Very friendly drivers. Reasonable cost 💲”

Helpful Report

Posted 11 months ago

“Take a taxi, take an Uber, DON'T take Welcome Pickups. My wife and I are seniors in our 70's and on June 8th 2024 we contracted Welcome services to pick us up at Lisbon airport and make our 1st visit to Portugal seamless, easy and stress free. It was just the opposite, our driver Bruno Silva did not greet us at arrivals with a sign with our name. We had to scan and read the multitude of signs for other passengers only to find that our name was absent. Finally Bruno texted us that he was outside the airport terminal and we should try and locate him at the extreme end of the terminal on an exit roadway and all of this after being exhausted from a 6 hr. overnight flight and now pulling our heavy luggage all over the place to try and search for Bruno. This was a terrible experience and we asked Welcome Pickups for a full refund. Murat Seytov and Cyan Stroller from W.P. investigated and acknowledged the failures with an apology. They stated that a full refund WAS NOT POSSIBLE and offered a 20 euro coupon for 1 year on any future Welcome Pickups. Originally I had paid 35 euro's for the service so this compensation fell very very short of any real goodwill gesture. Only a full refund would have made a difference in our opinion of this companies terrible service and poor customer service response.”

Helpful Report

Posted 11 months ago

Hi there! We are very sorry to hear about your recent experience you had your transfer in Lisbon. Please know that this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Suport Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 11 months ago

“Great professional and reliable service”

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Posted 11 months ago

“Driver never showed. Also on front end of trip they didn’t refund a cancellation due to airline delays beyond my control. They are impossible to contact. Avoid this service.”

Helpful Report

Posted 11 months ago

Hello Andrea, we apologize for any inconvenience your flight issues caused with your transfer, please reach out directly to our support team at hello@welcomepickups.com with your transfer id so that they may assist you. Thank you for reaching out.

Posted 11 months ago

“Cancelled my pickup from airport as I am traveling by automobile instead. options are cancellation and refund or cancellation with coupon. I chose coupon but reservation website doesn't work two devices and coupon expires at midnight.”

Helpful Report

Posted 11 months ago

Hi there! We're sorry to hear about the issues you encountered with the website and coupon. Please reach out to our support team with your booking details at hello@welcomepickups.com, and we'll assist you in resolving this matter promptly. Thank you for the feedback and for bringing this to our attention.

Posted 11 months ago

“Easy breezy - my drive communicated with us about all details and he was on time! I will use this service again! Thanks for the ride.”

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Posted 11 months ago

“I used Welcome Pickups recently on my first trip to Barcelona At the recommendation of my hotel. I was coming from a long distance away and did not want to have to worry about transportation to and from the airport. I booked the rides online in advance and paid for them. When I arrived, my driver driver was waiting for me in the arrival area with a placard bearing my name. On both rides, from the airport and back to the airport, my experience could not have been better. Both drivers were friendly, courteous, and took care of all my bags. My ride back to the airport was very late at night, but I need not have worried about his arrival or punctuality. He was waiting at my hotel five minutes before the agreed-upon time. The services perhaps a bit more expensive than a regular taxi cab, but not terribly so, and for me, the little bit of extra money was well worth it. I'm happy to know about this service, and I will look for it when I travel in the future.”

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Posted 1 year ago

Welcome Pickups is rated 4.9 based on 6,379 reviews