Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,379 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to be at the airport in Rome for an early flight. I decided to give Welcome Pickups a try based on all the positive reviews and recommendations I had read online. I was not disappointed!!! It was very easy to book my needs online and I received a booking confirmation via email immediately. I was also notified via email with reminders regarding my pick-up and a description of the vehicle with plate number and my driver's name with a photo. I walked outside to wait for my driver 5 minutes before scheduled departure and my driver, Gaber Hussien was already there waiting for us. Gaber was so polite and friendly and even helped us with our luggage. He drove safely and professionally and got us to the airport with complete ease. What a great experience! Thank you!”

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Posted 1 year ago

“Used welcome in Bucarest for both pick up and drop off to the airport. Both drivers arrived on time and we friendly and efficient. Highly recommend them.”

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Posted 1 year ago

“My driver was very reliable and careful and also well behaved. I am very satisfied.”

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Posted 1 year ago

“Super!!!!!”

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Posted 1 year ago

“DRIVER NEVER SHOWED UP. Received my confirmation email but never received info on the driver. Tried to contact them via email / chat / phone, but NOTHING worked. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. It amazes me how a company this bad is still in business.”

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Posted 1 year ago

Hi there! We deeply regret the inconvenience you faced with your Welcome Pickup, and we understand the frustration caused by the lack of communication and the no-show of the driver. This is certainly not the level of service we aim to provide. We are aware that our Support team has been in touch with you regarding the issues you encountered. Our Complaints officer will reach out to you as soon as possible to discuss the matter further and ensure we address your concerns appropriately. Your feedback is invaluable in helping us identify areas for improvement, and we sincerely apologize for the negative experience. We are committed to resolving this matter to your satisfaction. Thank you for your understanding and for bringing this to our attention.

Posted 1 year ago

“I used this service on January 10 to get a ride from central Vilnius to the airport. Everything worked perfectly. I received a text and email the hours before the pickup, telling me who my driver was and how to contact him in case of any last minute problem. The driver was right on time and very professional. I have had bad experiences with taxi services in Vilnius in the past, and this was a completely different story. The service is highly recommended! Michael S. from the USA”

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Posted 1 year ago

“Showed up over an hour late, long after we left the airport in Santiago. Totally awful service! Only hope we can get a refund. Not to be trusted.”

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Posted 1 year ago

Hi there! We sincerely apologize for the significant delay you experienced with our service. This falls well below our standards, and we understand the frustration it must have caused. To address your concerns promptly, please contact us at hello@welcomepickups.com with your booking details. Our Complaints team will expedite the process to ensure a resolution and, if applicable, discuss possible compensation. We genuinely regret any inconvenience caused and appreciate your patience as we work to make things right.

Posted 1 year ago

“I cannot recommend this company, I ordered a minibus/van for transportation, specifically added information that I had a lot of luggage and a bike. When we arrived, no car were waiting, and after 30 minutes a small car came that had no space for all our luggage. We had to take an ordinary taxi, and now they will not give a refund. I cannot recommend this company to anyone in Grand Canaria - they are cheeting and their contact and follow up is not recomendable - stay away.....”

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Posted 1 year ago

Hi there! Please accept our sincere apologies for your recent transfer in Gran Canaria. We received your feedback and this is valuable to us. We will do our best to help you further. We would like to further investigate this and our Complaints team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 1 year ago

“I used Welcome last year in Bangkok and it worked perfectly. This year I wanted to book for a group of 9 almost six months in advance and got a message that said: Unfortunately, we cannot accept bookings from 12:30 to 14:30 on 27 Jul 2024, due to high demand. Please, select a different time or consider other transportation options. Have a wonderful stay in Bangkok. Haha. WHY can't they hire more drivers if they know that 6 months in advance a transfer from DMK to BKK (1 hour) is not possible?????? Cynthia”

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Posted 1 year ago

Hi Cynthia! We sincerely apologize for the inconvenience you experienced with your transfer. This is certainly not the standard of service we aim to provide, and we understand the frustration caused. Our team is actively looking into the details of your case to understand what went wrong and ensure this doesn't happen in the future. Please contact us at hello@welcomepickups.com and provide your booking details and our Complaints team will further assist you regarding this. Thank you for your understanding and for bringing this to our attention.

Posted 1 year ago

“Very good efficient”

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Posted 1 year ago

“I booked a taxi because I needed to be on time at train station to travel another city for funeral. My flight landed at 10:35 am and driver arrived 10:11 am. My train was at 10:35 and driver dropped me at station at 10:34 am. I loose my train because of him and was not able to attend funeral because of him. Worst experience, recommend get a taxi outside but not this. I have already sent them a mail to give back my money but not responding.”

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Posted 1 year ago

Hi Lokesh! We are truly sorry to hear about the distressing experience you had with our service, especially during such a sensitive time. We understand the urgency of your situation, and we're committed to addressing this matter promptly. We're aware that you've been in contact with our Support team, and we apologize for any delays in their response. Your case has been escalated to our Complaints team, who will reach out to you at the earliest to discuss and resolve your concerns. Please accept our deepest condolences for your loss, and we appreciate your understanding as we work to make amends.

Posted 1 year ago

“My wife and I used Welcome Pickup in Paris this month and we couldn't have been happier with the service and the drivers. They are a wonderful company who we will be using again in all our travels. Bravo Welcome Pickups!”

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Posted 1 year ago

“I had a reservation almost a month prior our trip to Tenerife. It was cancelled 1 minute after(!) the agreed pickup time. I was with my family, 3 kids, so it was pretty inconvenient to figure out our travel immediately. Good thing they offered a 15€ coupon from a next trip, I am most probably won't use it as I don't think I can trust in them after this.”

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Posted 1 year ago

Hi there! We sincerely apologize for the disruption to your travel plans and any inconvenience caused. This is not the experience we aim to provide, especially for families. We understand the importance of reliability and are taking immediate steps to prevent such occurrences. To further address your concerns regarding what happened, please contact us at hello@welcomepickups.com with your booking details. Our Complaints team is ready to assist you regarding this. We appreciate your time and for bringing this to our attention.

Posted 1 year ago

“Quick and trusted. Fair price and easy payment. Clean vehicle and attentive driver.”

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Posted 1 year ago

“Tomasz, the driver who picked me up was amazing! Very responsive and made sure that I waited at a safe area since I arrived earlier than the time I have indicated. He helped me with my luggages and communicated with me very well. He was professional and helpful.”

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Posted 1 year ago

“My sisters and I did the Paris by night tour with our wonderful driver Asim Hassan Saeed. if I could give him 10 stars I would. He took us to local areas that we would not have been able to experience with a bus etc. He made sure that we saw the sites we were interested in and was great with the history of Paris. the price was great for a private tour and we highly recommend Welcome Pickups and especially Asim Hassan Saeed!”

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Posted 1 year ago

“Mr. Orxan really gave us an outstanding service, from our arrival in Baku to our departure. Thank you so much.”

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Posted 1 year ago

“Very good efficient”

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Posted 1 year ago

“Warning, it is a trap. You pay to them, but nobody will be there for your pickup. You will lose your money because no any reachable customer service, just automated messages.. More thousand paid fake reviews!!!”

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Posted 1 year ago

Hello! We sincerely apologize for the inconvenience you experienced during your transfer. We understand your frustration. This is not the kind of service we would want you to experience with Welcome. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com . Our Complaints team is committed to reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 1 year ago

“Brilliant service, used twice to and from Gare du Nord to our hotel this weekend, and drivers were excellent, friendly, professional, great drivers (have to be in that traffic!) and would have used more with more time. Felt very safe, good cars, great communication! Super service - thanks guys!”

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Posted 1 year ago

Welcome Pickups is rated 4.9 based on 6,379 reviews