Complaint: (e-mail send 20-07-25 - No response ) Order n#w-4967009 We arrived at the airport on time, and there were a lot of people at customs. The driver called, we asked to wait 15 minutes. When we arrived at the meeting point, there was no driver. We took a cab and paid 400 cny plus 100 tolls. We asked for a refund of the amount paid to the taxi, a total of 500 cny. * The driver confirmed by phone that waited 15 minutes and didnd´t do it. A aeroport like Beijing with the landing and the time to go through customs, taking the subway to get the suitcase is impossible to do in one hour . We are waiting for a refund for services not provided.