Welcome Pickups Reviews

4.9 Rating 6,291 Reviews
98 %
of reviewers recommend Welcome Pickups
4.9
Based on 6,291 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Welcome Pickups Reviews

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Tell us how Welcome Pickups made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
We are a group of three women, friends from Iceland that where in Barcelona on a conference. Two of us have impairments and need special assistance. Our driver was very helpful, considered and nice. He took very good care of us and we felt in safe hands. He was also nice to talk to and gave us interesting information about Barcelona on the way and we enjoyed very the ride.
Helpful Report
Posted 6 months ago
Great service, lovely driver
Helpful Report
Posted 6 months ago
Awesome service with fantastic communication. Our driver was Ricardo 10 ⭐️
Helpful Report
Posted 6 months ago
Il mio aereo aveva un ritardo di quasi tre ore. Al mio arrivò a Casablanca ho potuto contattare per whatsapp con l’autista che è comunque venuto a prendermi in aeroporto. Servizio impeccabile.
Helpful Report
Posted 6 months ago
Good service thank you
Helpful Report
Posted 6 months ago
Efficient, professional and friendly service. Alvaro was great. Very punctual and friendly. The car was very clean with a nice smell and the air condition in the heat of Granada was a bless. Great ride. Will use again definitely.
Helpful Report
Posted 6 months ago
Everything went perfect!Thank you Furkan!
Helpful Report
Posted 6 months ago
Money grabbing company. I made a round trip reservation (trips 3 days apart) but had to cancel within 5 hours. They charged me for both trips. I understand they would charge me for the first lag of the trip (since it was too close to the time) but to charge me for the second lag which was 3 days away was absurd. Will be filing dispute through my bank
Helpful Report
Posted 6 months ago
Hi there! Sorry to hear about the cancellation. I understand that our Customer Care team has been in touch with you to extend our sincere apologies and clarify the policies regarding cancellation. Your feedback is important to us. Our Complaint Team will reach out to you as soon as possible to assist you further regarding this. Thank you for taking the time to leave a review and for bringing the above to our attention.
Posted 6 months ago
The booking very easy and straightforward. They were flexible and accommodating when flight was delayed. Driver very helpfull and friendly.
Helpful Report
Posted 6 months ago
Raj was great watched our flight and adjusted for the late arrival and when I called him to inform him that the customs only one agent he was super patience and waited for the authorities to process our passports. Just a pleasure having Raj for a driver.
Helpful Report
Posted 6 months ago
Awesome service with fantastic communication. Our driver was Ricardo 10 ⭐️
Helpful Report
Posted 6 months ago
O firma serioasă, o recomand cu încredere
Helpful Report
Posted 6 months ago
Transfer from Naples Airport to my B & B in Naples on September 3, 2023. Aniello was fantastic! Courteous, kind, and gave me so many hints about Naples. The driving was very safe and the whole process was smooth. Great communication, especially because my plane was a bit late, so it was nice to know he was still waiting and where. Thank you Aniello for your impeccable service!
Helpful Report
Posted 6 months ago
Everything was perfect
Helpful Report
Posted 6 months ago
thank you 🙏🙏
Helpful Report
Posted 6 months ago
Excellent service again. We have used Welcome Pichups before and cannot fault them.
Helpful Report
Posted 6 months ago
We had a wonderful experience with Daniela Pantane. She was prompt, efficient, and charming. Never a concern and we were so impressed with her that we canceled our original booking with another company for a pick up the next day, and booked with her right then. I would highly recommend them and wouldn’t hesitate to use them for private tours as well as transportation. Thank you Daniela! Kristi and Gary
Helpful Report
Posted 6 months ago
sito consigliatissimo...Angelo super gentile benché arrivati con 2ore di ritardo. grazie 1000
Helpful Report
Posted 6 months ago
Thank to Welcome pickups for their service. Our flight was delayed but it was no issue for the pickup service. Upon our arrival into Casablanca, we were informed of where to meet and the driver was very friendly and welcoming. The car was clean and spacious. The driver assisted with the bags. I would recommend the service to others. Many Thanks. Andrew.
Helpful Report
Posted 6 months ago
the driver used google to check flight status which was delayed but not updated on google , we have arrived the airport but no one was there , I while booking you asked for flight number and we give this means you have to check flight status from company website not from google . out flight was delayed and we lost our money in this non professional company and when I contacted the driver he said that he left Madrid airport and if we want transfer we need to pay more and at the end we took a normal taxi which was 10 euro cheaper than the amount we paid for this company, the way of communication for them is wapp which is not convenient as sometime you have no internet
Helpful Report
Posted 7 months ago
Apologies for the inconvenience due to the flight delay and communication. Your feedback is valued. Our Complaint Team will assist you further please kindly email us at hello@welcomepickups.com to help us address your concerns. Thank you for your input.
Posted 7 months ago
Welcome Pickups is rated 4.9 based on 6,291 reviews