We were supposed to be picked up at 12:00 in Athens on August 1, 2025. We sent numerous WhatsApp messages and received no response. Two hours later we received a message that the driver said that he was there but in a parking lot outside the airport, not at the designated meeting point. He sent a picture showing that he arrived at the pickup point in the Arrivals Hall at 1:01, over an hour later than scheduled, Meanwhile , we got a taxi. Company says that there would be no refund because he did come, despite being over an hour late and not responding to our messages,