Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,379 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

Visit Website

Write Your review

Tell us how Welcome Pickups made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. When I signed up for this I was told we would be met at arrival area by driver holding a sign with my name on it. At the last minute (in the morning as I was leaving for airport) I was, for the first time, asked about my baggage and then informed that my baggage, that literally fit in a Prius, was “oversized “ and I had to pay $16 more. When I arrived, I received a text from the driver asking if I knew where the pickup area was. Turned out I had to get my bags from baggage claim and carry them across two traffic lanes. When I got there, still no one with a sign with my name (other drivers there with signs for other passengers). Only after I texted”we’re here” did someone get out of a car and look around for us. Next time I’ll use a ride share, save over $100, and do the same amount of work getting my bags to the ride.”

Helpful Report

Posted 1 year ago

Hi Tim! We apologize for the inconvenience you faced during your transfer. This is certainly not the level of service we aim to provide, and we appreciate your feedback. We understand the importance of a seamless experience, and we regret that we fell short in this instance. Your concerns have been noted, and we'll be reviewing our processes to ensure a smoother service for our customers in the future. Please reach out to us at hello@welcomepickups.com and provide your order details and our Complaints team can assist you regaring this. Thank you for your time and for bringing this to our attention.

Posted 1 year ago

“Excellent platform will definitely use again”

Helpful Report

Posted 1 year ago

“Excellent service!!! Excellent driver!!! On time!!!”

Helpful Report

Posted 1 year ago

“Site facile à utiliser Service irréprochable grâce à un chauffeur ponctuel, accueillant et chaleureux Nous recommandons vivement !!!”

Helpful Report

Posted 1 year ago

“We used this service twice in Barcelona from ship to hotel and hotel to airport. Each driver was friendly and on time. My issue was my initial quote had one price and my final bill almost double. I did not see that the quote only included one person and extra charge for second person”

Helpful Report

Posted 1 year ago

“I scheduled a Welcome Pickup from FCO (Rome) to my hotel. I received the confirmation which thankfully included a photo of my driver. When I had picked up my suitcase and exited immigration at the scheduled time, there was a line of drivers from various companies with name cards but mine was not among them. I waited for a while, but "niente." Then I noticed that one of the drivers (I'll call him X) looked very much like the person in the photo, but he was holding a card that said "Josh" -- not my name. I asked if he was, in fact, my driver and he said, yes, but that there had been a last-minute change of drivers and my new driver hadn't arrived yet. I should have received a text informing me of this. I checked my phone but there was no text. Now, one would think that it would have occurred to Mr. X that since all this was very last minute I might not have gotten the message and that he should look out for me as well as his current client. In any case, driver #2 did eventually arrive about 10 minutes later and took me to my hotel. But as the whole purpose of using Welcome Pickup was to have a smooth and stress-free arrival, I can't say it was a satisfactory experience.”

Helpful Report

Posted 1 year ago

“Very friendly”

Helpful Report

Posted 1 year ago

“Amalia was very nice we really appreciated her service she was the best gracias Amelia 😀”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“This is a trap! They don't notify you at the booking stage about the impossibility of cancellation. Nowhere do they write that the amount is non-refundable. They say that I checked the box, therefore I agreed to their terms, which were described on 100 pages. On the day of the trip, I fell ill with a high fever, about which I wrote to them and asked for a refund. They refused and said that there would be no refunds. The customer service is terrible, they are not accommodating EVEN under the pretext of illness and the inability to travel in a taxi with a high fever and cough.”

Helpful Report

Posted 1 year ago

. This is not the kind of service we would want you to experience with Welcome. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com. Our Complaints team is committed to reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 1 year ago

“I booked a transfer from the airport in Rio de Janeiro to my hotel. The driver did not arrive at the scheduled time and the person meeting me kept telling me that we would be there in 5 - 10 minutes. That continued for 25 minutes, at which time I called an Uber and was on my way in 3 minutes. Now they are fighting me about giving me a refund, stating that their Terms of Service give the driver an hour past the scheduled time to arrive. I reviewed their Terms of Service on their website and there is nothing on there that states that.”

Helpful Report

Posted 1 year ago

Hi Keith! We sincerely apologize for the inconvenience you experienced during your transfer. We understand your frustration. This is definitely not the level of service we would want you to experience. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com? Our Complaints team is committed in reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 1 year ago

“Great customer service. We used Welcome Pickups from Azerbaijan/Baku(Heydar Aliyev ' International Airport to Shaki.Our journey went through smoothly.”

Helpful Report

Posted 1 year ago

“Best service and attentive team”

Helpful Report

Posted 1 year ago

“Excellent service and great drivers”

Helpful Report

Posted 1 year ago

“Profesional driver. Very punctual and attentive. Thank you”

Helpful Report

Posted 1 year ago

“Personable and knowledgeable guide”

Helpful Report

Posted 1 year ago

“Excellent site, je recommande. Chauffeur très ponctuel, toujours en contact par sms. Véhicule grand et confortable. Vraiment rien a dire je repasserai par vos services ++++”

Helpful Report

Posted 1 year ago

“Alles hat perfekt geklappt.”

Helpful Report

Posted 1 year ago

“Driver got time wrong and didn't show. I reserved a driver from Welcome PIckups for 2:50 AM for an airport run. The driver did not show. I called him and he said he was scheduled for 12 hours later. Accordingly, I had to flag down a taxi at 3 AM and pay him to take me to the airport. I did not make the original reservation for 14:50, but I made it for 2:50 AM. In Europe military time is used, so 2:50 is always 2:50 AM. The Welcome Pickups system changed it to 14:50. That was not my fault. However when requested to refund my $25, they refused. I had to dispute this charge with my credit card company. I would not recommend Welcome Pickups. Date of experience: October 30, 2023”

Helpful Report

Posted 1 year ago

Hi Kerby! We're truly sorry to hear about your experience and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously. We are aware that our Support team was already in touch with you regarding this. Our Complaint Team will reach out as soon as possible to further assist you regarding your concern and we will address this matter more effectively. Thank you for your feedback, and for bringing this to our attention.

Posted 1 year ago

“My email from Welcome Pickups said the driver would be in the arrivals hall, holding a sign with my name. The driver had NO sign and was not where all the other drivers were waiting. It took about 20 minutes to find him. I had to ask him who he was since he had no sign or badge. When we got to his car it was very small and my 1 bag barely fit in the back. The car smelled like cigarettes and very unpleasant so I had to have the window down .....it was quite chilly. The whole point of paying more than double what uber would be was to make landing and getting to my hotel in a foreign country easy and without stress. This was the opposite experience. To return to the airport I hired uber at under 1/2 the price, in a nice car with no odor issues.”

Helpful Report

Posted 1 year ago

Hi Holly! We're truly sorry to hear about your experience and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously. We're committed to providing a seamless and pleasant transfer service. It appears we fell short of your expectations in this case. We are aware that our Support team was already in touch with you regarding this. Our Complaint Team will reach out as soon as possible to further assist you regarding your concern and we will address this matter more effectively. Thank you for your feedback, and for bringing this to our attention.

Posted 1 year ago

Welcome Pickups is rated 4.9 based on 6,379 reviews