Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.87

4.9 Rating 6,298 Reviews

98 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,298 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent in all respects. Friendly, knowledgea ble, courteous and helpful. It felt like a pleasant drive with an old friend or relative. Needless to say we booked our return to CDG with him.”

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Posted 8 months ago

“I was charged USD85 (NZD140) for a one way trip from Gold Coast Airport to Broadbeach. That is at least twice as much as any other taxi company and my taxi was an Uber! I have complained many times but the company will not budge and refund the overpayment. The quote on the website was AUD44. At no time did they quote in US Dollars. I would not use this taxi service again and recommend that anyone else do the same. Since writing this review and after much tooing and frowing, the company has refunded 50% of my payment, which I am happy with.”

Helpful Report

Posted 8 months ago

Hi JQ. We understand your frustration regarding the discrepancy in the fare charged compared to the initial quote on our website. Our aim is to provide transparent and fair pricing to all our customers, and we deeply regret that this was not reflected in your case. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further.

Posted 8 months ago

“Very nice Thank you”

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Posted 8 months ago

“I booked (and paid for) a transfer from the Cancun Airport to a hotel in Isla Mujeres. Less than 24 hours before said transfer, the company that was actually going to do the transfer, contacts me to say they can't take me to the hotel but rather to the port where I would have to take a ferry boat ! They couldn't cancel it themselfes so I contacted Welcome just to learn that "we accepted the transaction by mistake". Just be careful when they accept your transaction. It may be a mistake ...”

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Posted 8 months ago

Hi there! Sorry to hear of what happened to your transfer in Cancun and for its last minute cancellation. We understand the impact that this sudden change may have had on your plans, and we deeply regret any inconvenience this may have caused. Our team is actively reviewing our processes and protocols to identify areas for improvement and implement measures to prevent similar situations. If you can please reach out to us at hello@welcomepickups.com and provide the transfer number and our Complaints team will assist you regarding this. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future.

Posted 8 months ago

“Efficace dans le suivi et souplesse pour les ajustements horaires etc..”

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Posted 8 months ago

“Our driver Ordan Markovski was on time and got us to the airport without any problems, I,ve used Welcome Pickups a few times now and the service has been great.”

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Posted 8 months ago

“Meilleur service d'accompagnement qui existe”

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Posted 8 months ago

“My first booking with Welcome Pickups went well. I booked for our ride over 2 weeks in advance. Received the driver info/contact number week before the trip. I did not have to send an email reminder regarding the trip. During the booking I typed in my flight info. My flight was earlier than sched and I was surprised that Mr. Panagiotis sent a timely welcome to Athens message and where to meet him. He was very detailed/very specific with photo attached as to where we will meet. Easy to follow directions. He was courteous, Knowledgeable (he shared some historical facts of the places we passed by) and most importantly punctual. His car was clean/spotless, awesome music, great navigation skills. Highly recommend his service. Using welcome pickup tomorrow, will definitely share our experience.”

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Posted 8 months ago

“Had booked pick up at Liverpool airport no show Was charged on CC when phoned they said they will refund such disappointment When you have children who had to wait in rain”

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Posted 8 months ago

Hi there! Sorry to hear about what happened to your transfer in Liverpool. I understand that our partner company fell short of your expectations, and for that, we truly sorry. Our aim is to provide the best possible experience for all our travelers, and it is disheartening to learn that we let you down. Please reach out to us at hello@welcomepickups.com and provide the order number and our Complaint team will reach out to further assist you regarding this. Thank you for your feedback and for bringing this to our attention.

Posted 8 months ago

“Very nice pleasant experience”

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Posted 8 months ago

“This is the best service and I recommend it any day.”

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Posted 8 months ago

“I do not recommend this company for a pickup from a cruise ship. Here are the reasons; 1. You have no control over when your bags will be released. 2. Unlike the airport pickup for a cruise ship you are only given 30 minutes delay to arrive from your transport time if there is a delay. 3. For airports delays you are given 1 hour After your pickup time due to baggage delays. 4. The arrival of your luggage off a cruise ship is out of your control you are assigned a number and told when your bags are to be delivered. If the ship is running behind in the debarking and the delivery of your bags you are screwed on your pick up. 5. My delay was for one hour. 6. I communicated directly with the driver and advised him of the delay. He indicated he would wait. When I advised him of the delay he indicated he had another pickup. I also told him I would notify the office of the delay. He then indicated he would wait but he did not he left me 6. The driver waited 10 minutes more and left me which did not give me an opportunity to book with your company for a change in the pickup, so I got screwed out of my money and the ability to change to a different driver. 7. The driver got paid, his action prevented a reasonable charge to an another driver. The drive used the rules to his advantage. So screw over the foreign customers. It’s all about the dollars, not the service and you are stranded. Buyer beware, use someone else. On a positive note I used this company to transport me to the ship for the cruise. It was perfect. The driver arrived early and was very attentive. Linda Infinity Cruise ship,”

Helpful Report

Posted 8 months ago

Hi Linda! Sorry to hear of what happened during your transfer in Athens. We know that you were able to speak to our Support team and explained to you over the phone of what happened at that time. We understand that this experience might have left a negative impression, but we hope you can grant us another chance to make it right. Our Complaint team will reach out to you as soon as possible to assist you regarding this. Thank you for letting us know and for bringing this to our attention.

Posted 8 months ago

“Welcome Pickups offer a great service. Will definitely use them again.”

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Posted 8 months ago

“Both pick ups cancelled last minute leaving 8 people very stressed and disappointed. Totally out of order with cancellations at 10pm for a 7.30am pick up! Outraged”

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Posted 8 months ago

Dear traveler, we want to apologize for the cancelation of your transfer as we understand the inconvenience it caused. Please reach out to hello@welcomepickups.com so our support team can provide you with additional assistance.

Posted 8 months ago

“Excellent service”

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Posted 8 months ago

“Our driver was fabulous and very welcoming. Was at the gate for our arrival and car was waiting very close by. Will use them again.”

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Posted 8 months ago

“Muito bom serviço. Muito amigável. Recomendo este serviço”

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Posted 8 months ago

“He was very nice he emailed to let us know he was at the airport. And to let me know where to be.”

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Posted 9 months ago

“My driver Jacques Armel Owoudou Mbala is the most reliable and kind driver I’ve ever experienced. I accidentally booked the wrong station for my elderly parents travelling alone - but he still drove to collect them and took them safely to the hotel. It’s rare and special to be so wonderful! Thank you!!!!”

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Posted 9 months ago

“Everything was perfect”

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Posted 9 months ago

Welcome Pickups is rated 4.9 based on 6,298 reviews