Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.87

“Très bon service à l'aller comme au retour. Il est dommage que la demande de visite de Rome by night n'ait pu être honorée.”

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Posted 9 months ago

“Excellent reliable service provides a photo of the driver along with name and WhatsApp details to contact if necessary.”

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Posted 9 months ago

“très pratique et fiable”

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Posted 9 months ago

“The driver in Barcelona scammed us and likely stole our bag. There were 2 bags to be loaded, he told us to get in the van that he would load the bags. We got to the airport and one bags was not there. He was either completely incompetent or he scammed us and left it behind for a partner to pick up. There was no other person on the sidewalk.”

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Posted 9 months ago

Hi there! Sorry to hear about what happened to your transfer in Barcelona. We are aware that our Customer Care team has been in touch with you to extend our sincere apologies and clarify what happened. Our Complaint Team will reach out to you as soon as possible to assist you further with the issue you faced. Thank you for taking the time to leave a review and for bringing the above to our attention.

Posted 9 months ago

“einfach nur gur und unkompliziert! Jedes Mal!”

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Posted 9 months ago

“Excellent service! I highly recommend this.”

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Posted 10 months ago

“Great service !”

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Posted 10 months ago

“Our driver was on time (in fact a little early), he helped with our luggage, was friendly and delivered us to our cruise safe and sound!😁”

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Posted 10 months ago

“Really professional with time and communication skills that make me feel convenience to go to Paris”

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Posted 10 months ago

“Driver was prompt and accomodatingnwith pick up as there was a confusion with pick up point as we had different cruise terminals in Barcelona.”

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Posted 10 months ago

“On Friday 7th July Nikos picked us up from Piraeus Port in Athens . Our ferry was over an hour late and he waited . I was very close to missing my flight to Crete but he waited outside the Port which meant he avoided the traffic jam and all the cars coming off the ferries . He drove skilfully across Athens to the airport and got there in time to make my flight. I was so grateful to him as I would have had to stay over night in Athens at more cost and lost a night in Crete . A fantastic service and would not hesitate to use Welcome Pick Ups again …..a massive thank you to Nikos .”

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Posted 10 months ago

“Booked weeks in advance. They cancelled when we were an hour outside of Paris, leaving us scrambling at Gare de Nord to find transportation for our family. If you’ve been there, you know you want to get out of there as fast as possible, especially with two small children. Completely unacceptable service. Will not book with them in the future.”

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Posted 10 months ago

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 10 months ago

“Brilliant service overall. Regular notifications on the run up to our booking. Communication was easy with our driver via phone / message. Highly recommended!”

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Posted 10 months ago

“It was not a good experience. The taxi charges us 65 euros from the International airport of Athens to the airbnb, which was not the fare that we got from your web. You should specify the fare from the airport, so travelers would not have surprises.”

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Posted 10 months ago

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 10 months ago

“The driver for the airport shuttle service was furious at us for only disclosing our 2 carry-on luggage into the comment section while booking. Althought he admitted seeing the comment, he said this was not the place to mention this and requested we give him an additional 15 euros in cash (without providing any receipt of course). He was really rude and had a bad temper. We reported this driver scam to Welcome Pickups and they didn’t do any follow-up with us.I wonder if they tolerate these type of scam from their driver?”

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Posted 10 months ago

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 10 months ago

“It's a scam. Use at your own risk. Used it in Paris. Driver cancelled with no support from the team on options and no refund offered.”

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Posted 10 months ago

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 10 months ago

“I have used Welcome Pickups on several occasions in recent years and would strongly recommend them. Always prompt, courteous and professional.”

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Posted 10 months ago

“Very friendly, open, communicative and very good English.”

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Posted 10 months ago

“The driver wouldn’t wait for me as it was over 1 hour even though he had been told that there was a problem getting assistance to get me off the aeroplane and I’d been assured he would wait. He left me with no option but to pay for another taxi. Will not use you again. Rubbish company happy to take my money didn’t care that he left me at airport”

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Posted 10 months ago

Hi Susan! Sorry to hear of your poor experience with Welcome. Please know that is far from the norm and we truly apologize for what happened. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention.

Posted 10 months ago

“bravo, continuer comme ça.👍”

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Posted 10 months ago


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Welcome Pickups Reviews