Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,392 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,392 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is not trustworthy. They confirmed and cancle in last minute, soo we allmost miss our flight. I do not recommend Welcome Pickups to anyone — completely unreliable and unprofessional.”

Helpful Report

Posted 2 months ago

Hello Darka, we are sorry to learn of the cancelation of you transfer, please reach out to our support team at hello@welcomepickups.com with your transfer id so they may take a deeper look in what occurred and assist you further. Thank you for your review.

Posted 2 months ago

“Exceptional Customer Support by Welcome Pickups A Review of the Outstanding Service I recently had the pleasure of experiencing the exceptional service provided by the Welcome Pickups customer support team, and I am compelled to share my glowing review. Faced with a particularly complex issue involving a delayed flight, miscommunications and a missed pickup at the Lisbon airport, I was initially apprehensive about the resolution process. However, my concerns were quickly alleviated by the professionalism, expertise, and dedication demonstrated by the entire Welcome Pickups support team. From the moment I reached out, I was greeted with a warm and understanding response. The support team took the time to listen patiently to my problem, ensuring they fully understood the intricacies involved. This level of attentiveness immediately set a positive tone for the interaction. What truly stood out was their unwavering commitment to resolving the issue. The team displayed an impressive depth of knowledge and resourcefulness, meticulously analyzing every aspect of the problem. They explored various solutions and kept me informed throughout the process, demonstrating transparency and a genuine desire to help. Their communication skills were exemplary, with clear and concise explanations that made even the most complex technical details accessible. They never hesitated to go the extra mile to ensure I was comfortable and satisfied with the progress being made. Ultimately, the customer support team was able to resolve the issue to my complete satisfaction. Their dedication, expertise, and friendly demeanor made what could have been a stressful experience into a pleasant and positive one. I am immensely grateful for their exceptional service and highly recommend Welcome Pickups in the future. Their customer support team is a shining example of what outstanding customer service should be.”

Helpful Report

Posted 2 months ago

“Its Deceitful when they say 100% Refund, then when you are to cancel- there is something else that pops up that says 20% is what you are charged. Like Really, I literally did the confirming and canceling in less than 2 min. DO BETTER!!”

Helpful Report

Posted 2 months ago

Hi Diana, thank you for taking the time to share your feedback, and we’re genuinely sorry for the inconvenience you’ve experienced. We understand how this must have felt, and we’d like the opportunity to review your specific case. Please reach out to us directly at hello@welcomepickups.com with your booking details so we can look into this further and assist you. Thank you for bringing this to our attention.

Posted 2 months ago

“Pick up at Naples airport-#w-4102754 Booking code 933329 Our driver was not in the arrival hall when we arrived. He wanted us to come outside to the parking lot. We said that we would wait inside. It took some time for him to get to the arrival hall. He was not very friendly. He seemed annoyed with us, perhaps because we said we would wait inside the arrival hall for him. However, being in the arrival hall with a sign is supposed to be part of the service. He dropped us off about a block from our B&B with a vague description of how far to walk. As to ladies in our late seventies, we had to drag our suitcases uphill over uneven ground. It was getting dark, and we had some difficulty finding the B &B, but we thought it was where he had to leave us due to narrow streets. We discovered the next day that he could have EASILY dropped us off right in front of our B&B. This is where later taxis picked us up even with our luggage. Unfortunately, this is my second time not having a good experience with Welcome Pickups. After the first time where the driver in Las Vegas was late, I thought I would try again. But now maybe I need to find another pick up service.”

Helpful Report

Posted 2 months ago

“Le chauffeur est arrivé avec 10 mn de retard à l'aéroport. Il n'est pas venu à notre recontre puisqu'il nous attendait à sa voiture sur le parking extérieur. Il ne nous a pas déposées dans le bon hôtel. Après l'avoir rappelé presque aussitôt, il est revenu nous chercher, sans un mot ou une excuse en faisant la "gueule ". Mais le pire a été sa goujaterie Systématiquement, il ouvrait les portières et le coffre du véhicule depuis son tableau de bord, restant assis derrière son volant. A charge pour nous de déposer et de récupérer nos bagages dans le coffre, sachant que nous étions 2 femmes dont ma fille enceinte de 7 mois !!”

Helpful Report

Posted 2 months ago

Hi Elisabeth, we received your concern and we are deeply sorry for the trouble caused. We will make sure to help you further. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 2 months ago

“Abdulkadir was our driver from Amsterdam Schipol to our hotel in central Amsterdam. Despite not having internet service, he waited for us - we had no trouble finding him in the pick-up area though. Friendly and recommended a few places for us to see. Highly recommend and would use him again.”

Helpful Report

Posted 2 months ago

“Our driver Boigean Philippe was wonderful. He waited patiently for us at the airport even though our flight was very late. He was so hospitable and told us about French culture on our ride to the city. We highly recommend him.”

Helpful Report

Posted 3 months ago

“I had one of the worst experiences with Welcome Pickups. They cancelled my airport pickup just a couple of hours before my flight landed — while I was already flying and completely unreachable. I arrived at the airport with no transportation options and was forced to find an urgent alternative, paying almost double the price because I hadn’t made a reservation elsewhere. But it gets worse. For my return transfer from the hotel to the airport, the pickup was scheduled for 8:30 AM. At 7:20 AM — just over an hour before — I received a last-minute SMS saying they had no driver available. I had booked this service 15 days in advance and even received a confirmation email with the driver’s name and car details. Yet they still cancelled, leaving me stranded once again, having to scramble for another ride and pay a much higher rate due to the urgency. This company is not trustworthy. They confirmed everything and then failed me twice. I do not recommend Welcome Pickups to anyone — completely unreliable and unprofessional.”

Helpful Report

Posted 3 months ago

Dear Pablo, we truly apologize for learning of the cancelation of your transfers at short notice, please reach out to our support team at hello@welcomepickups.com with your transfer id so they may fully look into what took place and assist you further. Thank you for your review.

Posted 3 months ago

“I can’t find my booking online, tried sending message and emails but no reply…. Seems like a scam to me”

Helpful Report

Posted 3 months ago

Dear Traveler, we are sorry to hear of the issue you are facing in locating your transfer, please reach out to our support team directly at hello@welcomepickups.com providing them with the email used upon booking, they would be more than happy to assist you. Thank you for your review.

Posted 3 months ago

“Wonderful service! I used Welcome for transportation in Rome to and from my hotel from the airport. Great communication and confirmation via email and What's App. The drivers were very professional. Both pickups arrived early. Price is higher than a taxi but the peace of mind and convenience was well worth it.”

Helpful Report

Posted 3 months ago

“Disappointing Experience with Welcome Pickups We had scheduled a transfer for our clients through Welcome Pickups, which was canceled just two days before their arrival at the destination. The booking was made 1.5 months in advance, and the payment was completed at the time of booking. The transfer involved 3 adults and 4 children. Unfortunately, no solution or alternative was offered, leaving our clients without transportation and without compensation. Our experience with Welcome Pickups was extremely disappointing and shows that it is a company you cannot trust under any circumstances. We are awaiting the return of our money and hope that customer service will improve in the future.”

Helpful Report

Posted 3 months ago

Hi George, thank you for sharing your experience — we’re truly sorry to hear about the inconvenience this caused both you and your clients. We understand how important reliable transportation is, especially when traveling with a group, and we regret that we weren’t able to fulfill this booking as planned. Please reach out to us at hello@welcomepickups.com, and our team will be happy to review your case. Thank you for bringing this to our attention.

Posted 3 months ago

“Excellent service from start to finish. We were contacted in advance of our arrival so we knew who would collect us from the airport and were lucky to get Spyros. He was highly knowledgeable, kind and even contacted a left luggage company on our behalf before our onward travels. We wouldn't hesitate to book with Spyros and Welcome PickUp again 😊”

Helpful Report

Posted 3 months ago

“Prompt and helpful.”

Helpful Report

Posted 3 months ago

“I booked a transfer from Langkawi airport to the Danna Langkawi Hotel. I paid $50 Australian dollars. I was met by a man in old clothes and was transferred in a filthy old van. I should have just used the Grab service. Less than favourable experience.”

Helpful Report

Posted 3 months ago

Hello Traveler, we are sorry to learn of the issue you faced with your driver in Langkawi, please contact our support team at hello@welcomepickups.com with your transfer id they would be more than happy to look into the matter further, thank you for reaching out.

Posted 3 months ago

“We had a great experience with Welcome Pickups in Tokyo. Our driver AKIRA communicated with us a few days before our flight to introduce himself, and was in touch as soon as we landed. He was waiting at the airport with a sign. His service made transfer to our hotel after a long flight pleasant and easy.”

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Posted 4 months ago

“pre-paid taxi at Ho Chi Minh City airport (SGN) did not show up. Never heard anything again!!”

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Posted 4 months ago

“Perfect service!”

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Posted 4 months ago

“They sent my driver to the incorrect address and then blamed me for it. Refused to refund my money.”

Helpful Report

Posted 4 months ago

Dear Traveler, we are sorry to learn of your experience with a wrong address in your transfer, if you have not already reached out to our support team at hello@welcomepickups.com please do so with your transfer id so that they may take a look and assist you further. Thank you for your review.

Posted 4 months ago

“Avoid at all costs. I booked them to take my family and me from our hotel in Athens to the airport. The driver went to the wrong location and then refused to come to the correct place in spite of repeated requests and clear location information. He charged us for additional waiting time and then advised us that we were a 'no show.' We have been advised that we will not be refunded in spite of the driver's conduct. Do not give these people your business.”

Helpful Report

Posted 4 months ago

Dear Traveler. We're very sorry to hear about your experience. We are aware that you have already been in contact with our Support team, and a member of our team will reach out to you as soon as possible to review this matter further. Your feedback is important to us, and we thank you for bringing this to our attention

Posted 4 months ago

“Really great service, friendly, on time and took all the hassle away from airport transfers.”

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Posted 5 months ago

Welcome Pickups is rated 4.9 based on 6,392 reviews