Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.81

4.8 Rating 6,497 Reviews

96 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,497 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One hour before my plane landed in Cabo I received and email canceling my airport transfer. It stated they could not locate a driver. Too late for me to pre schedule alternative transportation. I would give zero stars if I could. Not the first time they have done this to me. January 2026 they did the same thing in Cabo. Left at the last minute without transportation. I complained then and they refunded the money and promised it would never happen again. Well, the very next time I got up the nerve to try them again they did it again. I will never use them again, DO NOT USE”

Helpful Report

Posted 2 months ago

Dear traveler, we are truly sorry to learn of the cancelation of your transfer, please do not hesitate to contact our team at hello@welcomepickups.com with your booking id so they can fully investigate what went wrong and assist you. Thank you for reaching out.

Posted 2 months ago

“1/5 – Completely Unreliable Service I would not recommend Welcome Pickups. We booked and paid for a premium airport transfer in Honolulu more than two weeks in advance, expecting a reliable service for our family of five travelling with a large amount of luggage. While we were in the air on our flight, they cancelled our booking, leaving us stranded on arrival with no alternative arranged. As a result, we had no choice but to pay expensive last-minute Uber surge pricing to get from the airport to the North Shore. To make matters worse, Welcome Pickups only refunded the first leg of our booking. They have kept payment for the return transfer, despite the fact that I have absolutely no intention of relying on them again after this experience. I am now forced to spend my holiday emailing customer support just to try to obtain a full refund. A premium service should provide reliability and peace of mind. Instead, this created unnecessary stress, additional expense, and a terrible start to our family holiday. I won’t be using Welcome Pickups again.”

Helpful Report

Posted 2 months ago

Hi there, sorry to hear about what happened to your transfer. I understand the inconvenience traveling with the family and having to experienced this. We are aware that you were already in contact with our Support team regarding your concern. Rest assured, someone from our team will reach out to you to further assist you regarding what happened. Thank you for your time and for bringing this to our attention.

Posted 2 months ago

“I’m writing this as a warning to anyone considering Welcome Pickups — especially first-time visitors who don’t yet know the airport they’re landing in. I booked an airport pickup for the same reason most people do: arriving somewhere new, with luggage, wanting one part of the trip to be reliable and stress-free. That is the whole promise of this service, and it failed completely. My flight landed and I went through the completely normal arrival process — a slow deplaning, a shuttle bus transfer to the terminal, immigration, and baggage collection. None of this is in a passenger’s control, and all of it is exactly what an airport pickup is meant to account for. The entire time, I stayed in contact with my driver on WhatsApp. I greeted him, thanked him, told him I had landed and was on my way in, and at 11:25 I messaged him that I was collecting my luggage. He never replied. By the company’s own driver logs, the complimentary waiting window ended at 11:28, and I reached the exit at around 11:30. So they could not wait two minutes — even though I had told the driver, three minutes earlier, that I was standing at baggage claim and on my way out. It gets worse. At no point did the driver tell me he was leaving, that the waiting time was about to end, or that I should hurry. And at no point was I offered the chance to simply pay for a few extra minutes of waiting — something the company itself says is possible. Instead, the driver went silent, drove off, marked my booking a “no-show,” and I was refused any refund. Think about who actually relies on a pre-booked airport pickup: people in a rush, and first-time visitors who don’t know the terminal, the queues, or where the exit even is. Those are precisely the travelers this rigid “two minutes late and you’re abandoned” process punishes. A company that genuinely cared about its customers would have a driver who answers a message, gives thirty seconds of warning, or offers paid waiting before driving away and billing you for nothing. I will not use them again, and I’d urge anyone arriving somewhere unfamiliar to book a service that will actually be there when you walk out — because this one was not.”

Helpful Report

Posted 2 months ago

Hi there, sorry to hear about what happened regarding your transfer in Paris. We are aware that you are already in contact with our Support team regarding your concern and rest assure we will coordinate with the team and reach out to you for further assistance regarding this. Thank you for your time and for bringing this to our attention.

Posted 2 months ago

“Welcome Pickups cancelled my confirmed private transfer from Hotel Villa Franca Positano to Naples Central Train Station at 00:30 on the day of pickup, less than 9 hours before the scheduled 09:30 ride. The booking had been confirmed weeks earlier, and they had even sent a driver-assignment email two days before pickup. Their cancellation email said there were no available drivers and offered only a refund/coupon, with no alternative transport or emergency help. This left me stranded hours before an important transfer. I would not rely on this company for time-sensitive travel.”

Helpful Report

Posted 2 months ago

Hi Qian, sorry to hear about what happened to your transfer. This is definitely not the kind of experience we want you to have with Welcome. We are aware that you are already in touch with our Support team regarding this case. Rest assure we will review and someone from our team will reach out to you as soon as possible. Thank you for your time.

Posted 2 months ago

“Easy to book using WhatsApp, lovely driver, quick pick up from hotel to town, and came back for us too. Great service.”

Helpful Report

Posted 2 months ago

“The driver was very rude. I ordered the pickup from Athenes cruise terminal for 3 passengers, 3 suitcases and 2 carryons. There were 2 of us and the driver said that we will not fit as he has a small car. We had to take taxi instead. Then received a message that the trip was cancelled due to no show what is a false statement. I woukd not recommend to use their service !”

Helpful Report

Posted 2 months ago

Hi Mark, sorry to hear about what happened to your transfer. I understand this is not what you expected to experience with Welcome. We would like to review the case for you. Rest assure that someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 2 months ago

“Best transfer in Mykonos. Very polite and friendly people”

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Posted 3 months ago

“Amir was friendly, helpful, caring and told us much about the city, history and architecture. He found us right away as we approached the pick up point. Thanks Amir, it was nice meeting you.”

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Posted 3 months ago

“Welcome pick-ups was reliable and well priced. We needed to change our pickup time last minute and they quickly assigned us a new driver who contacted us and ensured he knew our needs. Communication was excellent and they provided a van so our 5 passengers with luggage could travel together.”

Helpful Report

Posted 3 months ago

“BAD experience. I booked a premium "Meet & Greet" at Fiumicino for a guest, but the driver failed to show up. He was incredibly slow to respond to my WhatsApp messages, and when he finally did, he claimed he sent a replacement. However, he gave me the wrong phone number for this new driver, creating total chaos. The paid service says that they will wait an hour in the airport for the person - based on our conversations, they didn't even wait more than ten minutes. To top it off, he blamed me for supposedly sending him to a different address. He changed his story multiple times, and making up inconsistent excuses. My guest was left stranded and stressed at the airport. Avoid at all costs. Booking #w-6473237-1”

Helpful Report

Posted 3 months ago

Hi there, sorry to hear about what happened to your client's transfer. This is definitely not the kind of service we would like you or your client's to experience with Welcome. We would like to review this for you. Rest assured someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 3 months ago

“I booked the service for Athens airport to include a meet and greet so that I didn't have to find my way through a taxi line, find the driver, etc. I did not get the meet and greet and instead had to find my driver outside past the taxi's. The driver was very professional, great service; however had I wanted to manage my luggage I would have been better off getting a taxi (cheaper and less hassle).”

Helpful Report

Posted 3 months ago

“We had a large group that needed picked up from the Athens Greece airport. (And then a return trip a week later.) Also needed transportation to a wedding about 45 minutes away, and back. Every time the driver was very prompt, helpful, courteous with a clean nice vehicle. Additionally, the price was very good compared to others. I was very pleased with Welcome Pickups. On future trips, they will be my first go to for transportation. Well done!”

Helpful Report

Posted 3 months ago

“We used this service for a transfer to Galveston. My husband left a jacket by mistake in the trunk of the car. I contacted the driver and he said he had the jacket. I sent him my information and never heard back. Contacted the company, no help at all. I think the driver wanted me to venmo money for the postage that he would keep. Driver then lied and said he did not have the jacket. Your company is only as good as the employees, you hire liars and thiefs.”

Helpful Report

Posted 3 months ago

Hello Traveler, we are sorry to learn of the lost jacket issue, please contact our team at hello@welcomepickups.com with your transfer id so that they may look into assisting you further. Thank you for reaching out.

Posted 3 months ago

“Initially had problems with transfer and sightseeing. Website had only FAQs. However, once i was able to communicate directly with a member of staff, everything worked out fine. Very responsive and helpful staff. As soon as things were sorted out, we received a message right away from our driver confirming everything. We are looking forward to sightseeing and transfer to hotel.”

Helpful Report

Posted 3 months ago

Hi there! Sorry to hear about what happened to your tour and transfer. We would like to review this case for you. Rest assured someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 3 months ago

“Our three Welcome Pickups we experienced in Rome were excellent. They were all on time and the vehicles we very nice and comfortable. The Drivers were all very nice although the Driver who took to the catch the Windstar ship did not speak much English so was hard to communicate with. But, he was very efficient and took us right up to where we needed to aboard out ship. We appreciated all the Drivers. My only complaint is the extra charge to move the time for pickup at the Rome Airport by one hour. It took the same amount of time to get there as quoted originally and did not seem like a busy time traffic wise. Thank you, Ruth Usher”

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Posted 3 months ago

“Excellent service and a good price Use them all over the world”

Helpful Report

Posted 4 months ago

“Worst service, charge to city $122.89”

Helpful Report

Posted 4 months ago

Hello, we are sorry to learn of the dissatisfaction in regards to a charge, please contact our support team at hello@welcomepickups.com via email so that they can look into all your concerns and assist you. Thank you for reaching out.

Posted 4 months ago

“The Driver was very professional. The pic up company transfer overcherge me 38 Euros if i had taken a taxi from the airport doir to doir i would have paid 20Euros,The trip was a very small distance from the airport. I felt the journey wasn't worth the amount i was charged, the company charge me 18Euros for the booking. Zeze Camden”

Helpful Report

Posted 4 months ago

Hi there, sorry to hear about what happened to your transfer. I understand your concern and we will review this for you. Rest assured, someone from our team will reach out to you as soon as possible to assist you. Thank you for your time and for bringing this to your attention.

Posted 4 months ago

“Every ride with Welcome Pickups has been perfect. Even when we booked a half day tour, our driver was very accommodating. I made referrals to friends”

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Posted 4 months ago

“I had guests flying to Morocco, Casablanca, and their luggage was lost. I got in contact with their driver, Adil El Ouien, and he was so kind and patient, he waited nearly 2 hours for them. Welcome Pickups is really great, they are so reliable. When you send them an email, they reply so quickly. I will definitely be using their services again. Very reliable, congratulations!”

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Posted 4 months ago

Welcome Pickups is rated 4.8 based on 6,497 reviews