Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.83

4.8 Rating 6,441 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our driver was ~Emrecan Bilgin. Thank you. The driver was exceptionally cordial, professional and accommodating. This is the reason why we keep on coming back to welcome pickups for service over years! Thank you”

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Posted 2 months ago

“We used Welcome four times whilst in Sorrento & Napoli. Can't recommend them highly enough. Always on time, friendly and professional. Super comfortable vehicles. We were very impressed 👍”

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Posted 2 months ago

“Exceptional customer service. They resolved an issue with my booking made by my own mistake. They could easily decline but instead they showed me how beautiful and understanding their human side is. Extreme helpful and awesome saved me from a lot of 'traveller stress'. 10 stars if I could!”

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Posted 2 months ago

“This company is very unprofessional. I booked it to have a safe car seat for my 10 month old for the approx 1 hour journey after a long haul flight. The driver showed up with NO baby seat, was 15 minutes late and didnt come into the airport to meet us. Wouldnt recommend at all.”

Helpful Report

Posted 2 months ago

Hello, we apologize for any inconvenience you've experienced with your booking with us. We will make sure to help you further, and to do that, we would appreciate more details regarding your concerns. Please reach out to us at hello@welcomepickups.com, including your booking information, and our Support Team will assist you regarding this. This will also help us investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention.

Posted 2 months ago

“Booked a transfer weeks in advance, got canceled with only 2h notice - not reliable. I cannot recommend.”

Helpful Report

Posted 2 months ago

Hi there, sorry to hear about the last minute cancelation. This is not the kind of service we would like you to experience with Welcome. We would like to review this case.. If you have time, please reach out to us at hello@welcomepickups.com so we can further investigate this. Thank you for the feedback and for bringing this to our attention.

Posted 2 months ago

“Always happy with Welcome Pickups. Thank you”

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Posted 2 months ago

“I wrote a review last week about Welcome Pick-ups charging me 20% of the cost after I cancelled my two bookings less than 24 hours after I booked. Welcome very graciously refunded me the full cost. I have to say that is excellent customer service. I had cancelled the booking because of price, but I have used Welcome before and will likely use it again if circumstances warrant. When I used it last two times, drivers showed up on time, especially since one of the trips was on New Year's Eve.”

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Posted 2 months ago

“Welcome pickups changed my car for pickup to a small one that would not be able to carry us and luggage. As the app would not allow a change I cancelled and rebooked and got a large enough car. The main issue is they charged me for 2 rides and refuse to refund the duplicate charge.”

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Posted 3 months ago

“The Welcome Pickup service was outstanding, on time, professional, helpful, and genuinely friendly. Communication before pickup was clear and reassuring, and the car was spotless and comfortable. Everything ran smoothly from pickup to drop-off, making the journey stress-free and enjoyable.”

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Posted 3 months ago

“I booked two transfers to and from airports in Buenos Aires. I got a better price elsewhere, about half the price. When I cancelled Welcome charged me 20% of the booking price. I am booking 6 months ahead of travel date. There is no reason to charge me for cancelling. There is nothing spelled out on the website. But even with the 20% cancellation penalty I am still paying much less than quoted by Welcome.”

Helpful Report

Posted 3 months ago

Hello! We want to extend our sincerest apologies for the recent experience you had when booking your transfers in Buenos Aires. Your feedback is valuable to us, and we will do our best to help. We would like to further investigate this, and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 3 months ago

“We were supposed to be picked up at 12:00 in Athens on August 1, 2025. We sent numerous WhatsApp messages and received no response. Two hours later we received a message that the driver said that he was there but in a parking lot outside the airport, not at the designated meeting point. He sent a picture showing that he arrived at the pickup point in the Arrivals Hall at 1:01, over an hour later than scheduled, Meanwhile , we got a taxi. Company says that there would be no refund because he did come, despite being over an hour late and not responding to our messages,”

Helpful Report

Posted 3 months ago

Hi there! Sorry to hear about what happened to your transfer in Athens. This is not the kind of service we would like you to experience with us. I understand that you have already reached out to our Support team regarding your concern. Rest assured someone from our team will contact you as soon as possible to further assist you. Thank you for your feedback and for bringing this to our attention.

Posted 3 months ago

“I booked a transfer from the airport to our hotel as my wife is 73, disabled, requiring wheelchair assistance and unable to stand in a taxi queue. When we arrived at the airport I received a message saying our transfer had been cancelled due to driver unavailability. This caused huge inconvenience and we were offered no compensation despite being a frequent customer.”

Helpful Report

Posted 3 months ago

Hi there! Sorry to hear about the last minute cancelation of your transfer with Welcome. Definitely, this is not the kind of service we would want you to experience with us. We are aware that you were in touch with our Support team regarding your case. Rest assured one of our team members will reach out to you to further assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 3 months ago

“Be careful when booking an airport pick in Istanbul, as they need the name of both passengers but there is no place when booking to do this and because of this we were left stranded at the airport. Do not book welcome pick ups in Idtanbul”

Helpful Report

Posted 3 months ago

Dear Traveler, we apologize for such and experience with your recent transfer in Istanbul , please contact our support team at hello@welcomepickups.com with your transfer id so they may investigate further and better assist you. Thank you for reaching out.

Posted 3 months ago

“I booked a Welcome Pickup for my granddaughter when she was going to Amsterdam for a semester of college. Arriving alone with 2 suitcases and a carry-on, I knew she needed to know exactly what to do to get a ride to her dorm. Welcome Pickups did exactly what they said they would do--email 4+ days ahead with driver's name/picture, and confirmation of pickup time. She knew where to find him with her name on a sign, he helped with luggage, and was friendly and helpful to a very tired young woman. Welcome Pickups was reliable and easy to work with.”

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Posted 3 months ago

“Dreadful experience. Never again. Driver refused to take a backpack and small carry on claiming it wouldn’t fit in car and he would be fined. Refused ride. Nonsense. Would have fixed perfectly. His boss said they would take cases but would charge extra €44 . End result. We didn’t get ride and company kept €65 for doing nothing. On complaining on line ( you can’t speak to a human) a robot called Ring sends a pathetic sorry but tough luck response. Avoid this mob.”

Helpful Report

Posted 3 months ago

Hello! We sincerely apologize for the inconvenience you faced with our service. To better understand your specific case and ensure that this doesn't happen in the future, could you please contact us at hello@welcomepickups.com with your booking details? Our Support Team will investigate the matter as soon as possible. Your feedback is invaluable in helping us improve, and we appreciate your understanding. We look forward to the opportunity to address your concerns.

Posted 3 months ago

“This company does not provide invoice. You need to get your invoice from driver, however driver cannot provide the invoice for the full amount you paid for your transportation, he can provide the invoice for only the amount which is paid to him by this company. You have to deal with the driver. This is not normal, I booked from this company and this company should provide the invoice for the full amount which I paid.”

Helpful Report

Posted 3 months ago

Dear Traveler, we are sorry to learn that you faced an issue with receiving your receipt, please come into contact with our team at hello@welcomepickups.com and provide them with your transfer id so that they may assist you further. Thank you for reaching out.

Posted 3 months ago

“Welcom Pick-ups est excellent.”

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Posted 3 months ago

“The entire team was great, polite and organized. Within minutes of requesting a ride we received confirmation texts drivers name car type and phone number for 1:1 connections to drivers. Pleasant safe drivers, timely and knowledgeable of island. we used both gender drivers who were professional and kind their prices were terrific much lower hotel taxi’s also. thank you for a lovely experience ! We will be sure to call them next vacation to explore the island .”

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Posted 3 months ago

“Very dissatisfied with car service and customer service in Spain. Drivers came late, often not the driver or car assigned, and customer service responds with discounts for future rides. Who is going to book again after being stood up? Our driver was over 20 minutes late for an airport pickup and never called or texted to notify us, leaving us anxious. Thoroughly and consistently bad service in Spain.”

Helpful Report

Posted 3 months ago

Hi there, thank you for your feedback. Sorry to hear about what happened to your transfer. This is not the kind of service we want you to experience with Welcome. I understand that you were already in touch with our Support team regarding your concern. One of our team members will reach out to you regarding this. Thank you for bringing this to our attention.

Posted 3 months ago

“Absolutely awful experience! I ordered the ride ahead of time to Vancouver airport for 4:30 am from the location 1 hour away from the airport. The driver NEVER ARRIVED and HUNG UP ON ME when I called. Driver's name is - Jaspreet Singh. It's a miracle I did not miss my flight thanks to the Taxi company that made an effort to find a driver in this remote location at such early hour on such a short notice. Don't use this company!”

Helpful Report

Posted 3 months ago

Hello Traveler, we are apologize for such and experience, please contact our support team with your booking id at hello@welcomepickups.com so that they may investigate and assist you further. Thank you for taking the time to leave a review.

Posted 3 months ago

Welcome Pickups is rated 4.8 based on 6,441 reviews