Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.81

4.8 Rating 6,509 Reviews

96 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,509 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really professional and friendly service, exactly what you want when you are tired from a transatlantic flight. 10/10, takes the stress away getting to your hotel and travelling home. Highly recommended…”

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Posted 2 months ago

“Dependable, courteous, wonderful ride service compared to others!”

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Posted 2 months ago

“DO NOT USE FOR AIRPORT PICKUPS IN BALI IF YOU HAVE CHILDREN AND YOU NEED CARSEATS!!! When we made our reservation, we requested 3 car seats, one for our 2 year old toddler and one for our 2 month old newborn. The car seats provided we completely inadequate. The car seat meant for our newborn was forward facing and completely upright - she cannot even hold her head up so there was no way we could put her in this leaving us to simply hold her in our arms for the journey. We strapped our son into the other car seat, and only when we were about to leave did we notice that the driver had simply placed the car seat into the car without attaching it to anything. This is completely unsafe and we almost left like this. When we told the driver he could not understand why this was a problem and did not know how to safely secure the car seat leaving us to attempt to wrap a seat belt around it and hold it manually from behind. This lack of safety for our children is completely unacceptable - had we been in an accident it would have caused serious injury or death. You must provide quality car seats for appropriate ages and your drivers must be suitably trained on how to fit them safely.”

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Posted 2 months ago

Dear Traveler, we are sorry to learn of such an experience that you and your family faced with your transfers and would like to look into all your concerns, please contact our team at hello@welcomepickups.com with your transfer id so they can assist you further. Thank you for reaching out and bringing the above to our attention.

Posted 2 months ago

“Our flight was delayed, but the driver was at the airport waiting for us as soon as we got our bags! Very nice quick delivery to our hotel!”

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Posted 3 months ago

“Always in time, courteous drivers and great communication ! Always use them.”

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Posted 3 months ago

“Always in time, courteous drivers and great communication ! Always use them.”

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Posted 3 months ago

“This second experience was far better than our first where the driver was difficult to locate. We almost cancelled future rides.”

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Posted 3 months ago

“I have used Welcome pickups for years and they are normally very reliable but last week they cancelled on me for an existing reservation indicating that they did not have available drivers. I was coming in on a ferry when I received the cancellation and it was very inconvenient. IMO, this should never happen.”

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Posted 3 months ago

“Världens snällaste chaufför som var väldigt förstående när en olycka hände och vi var tvungna att vänta cirka 20 min innan vi kunde åka. Han höll lugnet och hjälpte oss vilket var väldigt tacksamt, samt att han kom i tid båda gångerna. Rekommenderar verkligen att åka med detta företag om ni vill ha bra service, genuina förare och vara ute i god tid!!”

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Posted 3 months ago

“Our driver Marko was very kind and friendly, and our journey from our accommodation to the airport went smoothly. He was a good driver and arrived on time.”

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Posted 3 months ago

“Verry kind and good driver. Marko was a good driver and so kind”

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Posted 3 months ago

“Delayed flight over 3 hours I didn’t think our ride would have waited. Ride was there waiting I was totally amazed thanks for the hassle free booking”

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Posted 3 months ago

“One hour before my plane landed in Cabo I received and email canceling my airport transfer. It stated they could not locate a driver. Too late for me to pre schedule alternative transportation. I would give zero stars if I could. Not the first time they have done this to me. January 2026 they did the same thing in Cabo. Left at the last minute without transportation. I complained then and they refunded the money and promised it would never happen again. Well, the very next time I got up the nerve to try them again they did it again. I will never use them again, DO NOT USE”

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Posted 3 months ago

Dear traveler, we are truly sorry to learn of the cancelation of your transfer, please do not hesitate to contact our team at hello@welcomepickups.com with your booking id so they can fully investigate what went wrong and assist you. Thank you for reaching out.

Posted 3 months ago

“1/5 – Completely Unreliable Service I would not recommend Welcome Pickups. We booked and paid for a premium airport transfer in Honolulu more than two weeks in advance, expecting a reliable service for our family of five travelling with a large amount of luggage. While we were in the air on our flight, they cancelled our booking, leaving us stranded on arrival with no alternative arranged. As a result, we had no choice but to pay expensive last-minute Uber surge pricing to get from the airport to the North Shore. To make matters worse, Welcome Pickups only refunded the first leg of our booking. They have kept payment for the return transfer, despite the fact that I have absolutely no intention of relying on them again after this experience. I am now forced to spend my holiday emailing customer support just to try to obtain a full refund. A premium service should provide reliability and peace of mind. Instead, this created unnecessary stress, additional expense, and a terrible start to our family holiday. I won’t be using Welcome Pickups again.”

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Posted 3 months ago

Hi there, sorry to hear about what happened to your transfer. I understand the inconvenience traveling with the family and having to experienced this. We are aware that you were already in contact with our Support team regarding your concern. Rest assured, someone from our team will reach out to you to further assist you regarding what happened. Thank you for your time and for bringing this to our attention.

Posted 3 months ago

“I’m writing this as a warning to anyone considering Welcome Pickups — especially first-time visitors who don’t yet know the airport they’re landing in. I booked an airport pickup for the same reason most people do: arriving somewhere new, with luggage, wanting one part of the trip to be reliable and stress-free. That is the whole promise of this service, and it failed completely. My flight landed and I went through the completely normal arrival process — a slow deplaning, a shuttle bus transfer to the terminal, immigration, and baggage collection. None of this is in a passenger’s control, and all of it is exactly what an airport pickup is meant to account for. The entire time, I stayed in contact with my driver on WhatsApp. I greeted him, thanked him, told him I had landed and was on my way in, and at 11:25 I messaged him that I was collecting my luggage. He never replied. By the company’s own driver logs, the complimentary waiting window ended at 11:28, and I reached the exit at around 11:30. So they could not wait two minutes — even though I had told the driver, three minutes earlier, that I was standing at baggage claim and on my way out. It gets worse. At no point did the driver tell me he was leaving, that the waiting time was about to end, or that I should hurry. And at no point was I offered the chance to simply pay for a few extra minutes of waiting — something the company itself says is possible. Instead, the driver went silent, drove off, marked my booking a “no-show,” and I was refused any refund. Think about who actually relies on a pre-booked airport pickup: people in a rush, and first-time visitors who don’t know the terminal, the queues, or where the exit even is. Those are precisely the travelers this rigid “two minutes late and you’re abandoned” process punishes. A company that genuinely cared about its customers would have a driver who answers a message, gives thirty seconds of warning, or offers paid waiting before driving away and billing you for nothing. I will not use them again, and I’d urge anyone arriving somewhere unfamiliar to book a service that will actually be there when you walk out — because this one was not.”

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Posted 4 months ago

Hi there, sorry to hear about what happened regarding your transfer in Paris. We are aware that you are already in contact with our Support team regarding your concern and rest assure we will coordinate with the team and reach out to you for further assistance regarding this. Thank you for your time and for bringing this to our attention.

Posted 4 months ago

“Welcome Pickups cancelled my confirmed private transfer from Hotel Villa Franca Positano to Naples Central Train Station at 00:30 on the day of pickup, less than 9 hours before the scheduled 09:30 ride. The booking had been confirmed weeks earlier, and they had even sent a driver-assignment email two days before pickup. Their cancellation email said there were no available drivers and offered only a refund/coupon, with no alternative transport or emergency help. This left me stranded hours before an important transfer. I would not rely on this company for time-sensitive travel.”

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Posted 4 months ago

Hi Qian, sorry to hear about what happened to your transfer. This is definitely not the kind of experience we want you to have with Welcome. We are aware that you are already in touch with our Support team regarding this case. Rest assure we will review and someone from our team will reach out to you as soon as possible. Thank you for your time.

Posted 4 months ago

“Easy to book using WhatsApp, lovely driver, quick pick up from hotel to town, and came back for us too. Great service.”

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Posted 4 months ago

“The driver was very rude. I ordered the pickup from Athenes cruise terminal for 3 passengers, 3 suitcases and 2 carryons. There were 2 of us and the driver said that we will not fit as he has a small car. We had to take taxi instead. Then received a message that the trip was cancelled due to no show what is a false statement. I woukd not recommend to use their service !”

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Posted 4 months ago

Hi Mark, sorry to hear about what happened to your transfer. I understand this is not what you expected to experience with Welcome. We would like to review the case for you. Rest assure that someone from our team will reach out to you as soon as possible to assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 4 months ago

“Best transfer in Mykonos. Very polite and friendly people”

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Posted 4 months ago

“Amir was friendly, helpful, caring and told us much about the city, history and architecture. He found us right away as we approached the pick up point. Thanks Amir, it was nice meeting you.”

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Posted 4 months ago

Welcome Pickups is rated 4.8 based on 6,509 reviews