I had a truly terrible experience with Welcome Pickups that I feel compelled to share to warn others. I arranged this transfer specifically for my 86-year-old grandmother, who does not speak the language of the country she was traveling to. I booked in advance and provided all the flight details. For reasons I still don’t understand, the driver started counting the waiting time from the landing time, which makes absolutely no sense—nobody exits the airport the moment a plane lands. There was a long line at immigration, and by the time my grandmother reached the arrivals area, the driver had already left. He waited 60 minutes, but that simply isn’t enough when you’re dealing with elderly passengers and busy airports. Worse, when I tried to contact their support to get help or at least extend the waiting time, there was no way to reach anyone promptly. My attempts to call and message were ignored, and it was only after I finally reached someone by email that I received a generic, scripted response along the lines of “we always strive to improve.” Meanwhile, the driver stopped responding altogether and showed zero willingness to help, find a replacement, or even communicate further. No option to extend, no alternative solution—nothing. I ended up losing the entire amount paid (which was not cheap), and more importantly, my grandmother was left alone at the airport, still trying to figure out how to get to her destination as I write this. This level of disregard for basic customer care and common sense is absolutely unacceptable. I am extremely disappointed and will not be using this service again. I strongly recommend that others consider alternative providers, especially if you are traveling with vulnerable passengers who need a reliable pickup and some basic human consideration.