The slogan "make every place feel like home". Being in another country and the driver not showing up and having to find transportation at the last minute is not a very "homey" feeling. I understand that a company can not control what individual employees/contractors do but they have absolute control over how they remedy the situation. You book in advance and use a company like this so that you are not at the mercy of drivers in tourist spots. So when our driver didn't show and we had to negotiate to get transportation at the last minute of course we had to pay more. Now to the credit of this company they refunded the money paid without much difficulty. But that still left us out the additional we had to pay the driver we found at the last minute. We weren't looking to get off without paying anything. Welcome Pickups offered to refund the difference. I thought wow what great customer service. Now we will only be out what we were originally planning to spend. That would have righted the wrong. But wait, only given we provided a receipt for the transportation we got at the last minute. When as a driver/taxi or otherwise given a receipt when someone pays cash on the spot? To me that was a very unreasonable request. The price we paid was in line with the average price of taxis in the area. I provided receipts for the restaurant that we went to on that day. The distance alone proved we had to get transportation as there was no way we could have walked. We had a picture that we took inside the place that had a picture of the sign as proof of what they charge. I also submitted this, still not good enough. If your driver doesn't show, I shouldn't be out one extra penny. This company had the opportunity to make us whole and chose not to. Unacceptable. Nothing is guarantied and things happen but when a company can make it right and chooses not to, its a company I would think twice about doing business with again.