Pick up at Naples airport-#w-4102754 Booking code 933329 Our driver was not in the arrival hall when we arrived. He wanted us to come outside to the parking lot. We said that we would wait inside. It took some time for him to get to the arrival hall. He was not very friendly. He seemed annoyed with us, perhaps because we said we would wait inside the arrival hall for him. However, being in the arrival hall with a sign is supposed to be part of the service. He dropped us off about a block from our B&B with a vague description of how far to walk. As to ladies in our late seventies, we had to drag our suitcases uphill over uneven ground. It was getting dark, and we had some difficulty finding the B &B, but we thought it was where he had to leave us due to narrow streets. We discovered the next day that he could have EASILY dropped us off right in front of our B&B. This is where later taxis picked us up even with our luggage. Unfortunately, this is my second time not having a good experience with Welcome Pickups. After the first time where the driver in Las Vegas was late, I thought I would try again. But now maybe I need to find another pick up service.