Did not deliver as promised. Was met by a driver at Barcelona airport and was expecting to have a 'welcome pack' with public transport tickets that I had ordered and paid for; neither was supplied. The driver stated that it was 'normal practice' for the customer to pay for tickets at the tourist bureau at the airport and was totally confounded when I showed him my receipt for payment. Also, I had ordered advance tickets to the Sagrada Familia which were supposed to have arrived by email, but hadn't. After several phone calls I ended up paying (again!) for my public transport tickets with Welcome eventually giving me a refund. I was looking forward to a 'seamless' transfer through Barcelona airport and was confronted with incompetence, delays, and claims that they never provide tickets, despite their emailed receipt that stated: "Your Welcomer will hand you the tickets when you arrive in Barcelona". As it turned out, I could have organised everything by myself quicker and cheaper, and without the hassles. By the way, the cost of the driver (taxi) from the airport to the hotel through Welcome was 40 Euros but the meter showed only 25 Euros! The bottom line - I would never waste my time with this mob again, but if you decide to, I recommend you keep a paper trail and don't expect too much other than excuses.