DO NOT TRUST THIS SERVICE. I booked Welcome Pickups yesterday morning from Rome airport to the city for midnight last night. As it was fairly last minute, I contacted them TWICE beforehand to make sure that it would go smoothly and there would be someone waiting for me at the airport when I arrive as the trains no longer go that time of night. An hour into my flight an e-mail was sent to inform me that no driver was available (of course only saw this when I arrived in Rome) and that I would be getting a refund. That is unaccapteable, especially as there was not once a warning that there is a chance that no one might show. What should have be an exciting moment, arriving in a new city to explore, was turned into an extremely stressful situation as I had to find last minute transport at the airport. No respect for customers. NOT RECOMMENDED.