Landed at the airport late night and after opening my phone to text the driver we discovered our ride was canceled (then we also saw a refund email was sent to us while we were flying). We were with two small children and were very upset about this unexpected cancellation. We grabbed a regular taxi instead. This was very disappointing and I would have expected them to find an alternative driver if they had to, but they didn't. Instead Welcome Pickups offered to pay our trip back to the airport at the end of our vacation (in addition to refunding us for the first trip we had booked, of course), if we booked it through them, to which we agreed only because it was free. The driver got delayed in pick up time apparently due to a late incoming flight - and was eventually late to pick up by 50 minutes - which again was very troubling to say the least. So far we have all the reasons to give a very poor grade, but eventually we decided to rank them as 4 stars because both the driver and online support were very nice and helpful despite all trouble, since the ride itself was comfy, relaxed, and safe, and since the compensation (about a 50 euro worth ride to airport) seemed overall adequate. I am not a 100% sure I would book with them again, but given the above and how nice everyone was I might give Welcome Pickups another chance next time.