Did you really read my comments about the unreliable service that you provided????? R u willing to post THAT for potential clients.? I highly doubt it. I would love to see it posted. The 5 star was for the DRIVER NOT for your services!!!!!!!!!!!!!!!!!!! I repeat for the driver NOT for your service!!! Wake up....be a reliable and responsible service to clients who put their trust in YOU!!!! I did and was I ever let down, big time!!!!!!!! I am never putting myself in YOUR hands ever again!!! IT was NEITHER a good way to start my holiday NOR a good way to end it. Thanks a lot for the huge disappointment from beginning to end. Oh yes. I have learned my lesson. I think my next letter will be to VIATOR. You do not deserve to be trusted. Besides it was cheaper to use a taxi (39 euros from hotel to Orly airport whereas you were charging 55euros.) Figure that one out) than your unreliable company. Most totally unsatisfied Most unacceptable...I just saw that clients are referred to as delivery/item.No wonder you have such a hard time with real time people. C S