When we arrived at Ciampino airport we were meet with a text to tell us that our driver was not going to come and that we had to find our own way to the hotel which was over an hour by taxi. On the return trip I tried for 3 days to contact Welcome Pickups by phone and text so that they could confirm that there would be someone to take us to the airport in time to be sure of catching our plane. As I was unable to get a response from Welcome Pickups I had to make other arrangements to be sure of catching my flight. While I was at the airport preparing to board my plane I got a message from Welcome Pickups to tell me that a driver was at the hotel to take me to the airport, Welcome Pickups then had the cheek to charge me for taking me to the airport. Welcome Pickups are very dis-organised sending lots of emails contradicting each other and not listening or understanding the customer. Use this company at your peril. Peyter Cochrane