Brian E
NOT SO WELCOME. On arrival at Malaga airport all had gone well until we looked for the taxi drivers board with our name on. After 30 minutes of searching somebody told us it was an American company with an USA phone number. So made the call and was informed that no driver was available I would have get a taxi off the rank and they would refund me the payment I had made to them. The Taxi on the rank was £21.25 above my booking fee with Wecome. While in Spain I sent a email to complain. Was told somebody would call me .As I didn’t get a satisfactory answer another gentleman called Edward rang and told me if I sent him a copy of the receipt for the 55 Euro they would pay that amount in compensation for the problems I had .So agreed. Four weeks later no payment so to add to the previous 20emails I sent another. Got a reply from the head of department saying she would sort it. Week later received £21.25. Not what I had been promised. This was only the difference in their cost and the extra I had to pay. Not really compensation. I SEE ON THE SITE VERY SIMILAR EXPERIENCES OF NO SHOW TAXIS AND THE SAME RESPONSE. IS IT REALY WORTH THE RISK OF START YOUR HOLIDAY ALL STRESSED OUT AND DELAYED BY ONE HOUR. Seems to me they either do a very good job or don’t show up at all.
4 years ago
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