Horrible experience Booked service in advanced. When I landed at the airport in Madrid, after being traveling for almost 15 hours with my 1.5 yo son, I had an email from Welcome Pickups that they had made a refund for the service with no reason or explanation of why they cancelled the service. I tried to call their “customer service” number just to get an answering machine asking me to leave a voicemail. There was no way to contact them to solve the problem. At the end, I took a cab right at the airport (car seat for my son included) which was so much cheaper. I WOULD NOT RECOMMEND WELCOME PICKUPS AT ALL!!!