We scheduled two sightseeing excursions with welcome pickups, Corfu and Heraklion while cruising with Holland America. Our airlines cancelled our flight and Holland cancelled our cruise because of COVID 19. All of the other travel companies that we used Viator, Get Your Guide, etc have waived cancellation fees. This company has not done so and are charging 20% to cancel. My tours cost 380€ and are more than a month away. Being charged 76€ as an administrative because of a world pandemic shows what this company is, a rip off. Offering full refunds to use in the future, which we will never use, would be a total loss. I know I will never use Welcome Pickups in the future. My advise to people who read this is stay away and use a respectable tour company.