First I ordered a christmas tree that looked nothing like the photo so I sent it back (no real issues with returning). I tried to leave a review of the tree as there were none online and it never has appeared on their website, although a 5 star review has since appeared for that tree! Second time ordering a couple of small items, ordered 15th Dec emails says 4-8 days delivery and it's wasn't received until January despite me emailing Xmas eve to cancel the order. I have emailed multiple times requesting my money back after returning and they have ignored emails and can't get through on phone. So looks like I'm going to involve my credit card to force a refund. There won't be a third time ordering. The items I ordered are now in the sale and they are showing at an inflated price ( angel was £19.99 now showing as inflated to £27 with a 40% discount to £17 and another item £11.99 inflated to £17 and discounted to £10), very deceiving and I'm pretty sure illegal!